Fresh Clerk must possess strong time management skills and positive personalities and the passion for the fresh and healthy foods in our markets and cafes. The Fresh Clerk will help to merchandise to ensure high visual appeal and stand out quality. Additionally, the Fresh Clerk will interact with all customers to ensure that customers are able to have the best possible shopping experience while in store including having their questions heard and answered, and by hearing stories about the farmers and vendors that we work with.

Work Performed

Product Handling

• Ensure that best practices are used when handling product to ensure customer safety and satisfaction
• Adhere to safety protocol with use of knives and equipment
• Takes timely action to ensure that products are merchandised to the store floor whenever available
• Uses daily procedures to ensure that work is completed efficiently
• Ensure product is rotated, following FIFO (First In First Out) and both product and tags are properly displayed
• Following discounting procedures
• Filling assigned sections as needed
• Clean coolers, shelves, equipment and merchandising materials and maintain tidy work areas in the back room and the sales floor ensuring all waste is properly disposed of.
• Other duties as required

System Utilization

• Ensure adherence to the correct utilization of all Community Natural Foods systems
• Proper utilization of technology and apps
• Support the implementation of new systems as needed to ensure that products are handled effectively
• Other duties as required

Customer Service

• Greet and engage with customers in accordance with their interest, being attentive to their needs
• Communicate with customers with high level of professionalism and with a positive and friendly nature
• Answer customer questions, and when answer is unknown work with customer to find a solution/answer
• Manage and resolve customer complaints effectively and understand when a situation requires a manager's intervention.
• Communicate sales and promotions, make sales referrals, cross-sell and introduce new products and support promotion of in-store events
• Other duties as required

Supervision Received

Reports to the Fresh Manager with a low degree of independence; daily supervision provided by Fresh Supervisors; work is reviewed in terms of achievement of daily goals and application of knowledge, skills, abilities and attitude

Qualifications

• High School diploma preferred
• 1-2 years of retail experience
• Knowledge of the Natural Foods Industry and its products
• High care for product integrity and proper product handling
• Strong organizational skills
• Self-motivated
• High initiative and willingness to communicate concerns directly
• Computer knowledge and technical aptitude
• Customer service skills
• Friendly, positive attitude and high energy
• Attentive and detail oriented
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Proven time management skills
• High personal ethics and integrity
• Ability to work well under pressure and Dependability
• Product knowledge and sales skills