Job Number**:**54833

The Supervisor, Mail & Logistics is a critical operational leader responsible for the seamless movement of mail, goods, and inventory across the City of Edmonton. Reporting to the Category Manager, you will oversee a dedicated team of Couriers responsible for the end-to-end processing and internal distribution of external and inter-office mail for all City facilities. Beyond mail services, you will coordinate inventory transfers and manage the lifecycle of logistics service contracts to ensure high-service standards and cost-efficiency.

What will you do?

• Evaluate alternative distribution models and recommend improvements that ensure the greatest benefit to the City.
• Collaborate across City business areas to identify evolving logistics needs and develop new service models to meet organizational demands.
• Evaluate daily volume against internal resource capacity to determine the trigger points for engaging external courier services, ensuring service continuity during peak volumes or internal resource constraints.
• Optimize the use of City resources by developing and implementing efficient routing, scheduling, and staffing models.
• Identify logistics needs of client groups and develop cost-effective solutions for transporting goods.
• Execute the full administrative lifecycle of assigned contracts (courier, freight, customs, asset recovery).
• Foster and maintain proactive relationships with external suppliers; conduct formal performance reviews of financial, delivery, and performance metrics and lead the development of improvement plans or dispute resolution strategies.
• Use data analytics to develop performance dashboards and reports to monitor key metrics, identify trends, and make data-driven decisions.
• Develop and present performance reports to leadership and client groups, using key metrics to demonstrate team productivity and supplier adherence to requirements.
• Ensure the secure handling and distribution of sensitive or statutory documentation, including revenue-sensitive mail and legislated notices.
• Supervises, coordinates, and schedules the work of the Mail & Logistics staff, including delegating assignments and reviewing progress.
• Resolve technical, personnel, and operational issues relating to transportation, logistics, imports, exports and business partner issues
• Serve as the primary point of contact for freight, logistics and customs for the City and reconcile supplier invoices in accordance with contracts.
• Implements and enforces internal and occupational health and safety policies.
• Conducts safety inspections and oversees incident reporting, investigation, and resolution.

Qualifications:

• Degree in Operations Management, Supply Chain Management, Business Administration, Commerce or a related field
• Minimum of four (4) years of progressively responsible experience in:
  • Developing, implementing, and coordinating logistics service models to meet evolving organizational demands across a diverse landscape
  • Collaborating across business areas to identify logistics needs and develop new, cost-effective service delivery solutions
  • Managing the administrative lifecycle of third-party logistics contracts, including formal performance monitoring and risk mitigation
  • Overseeing high-volume corporate or institutional mailroom and distribution operations, including the secure handling of statutory or revenue-sensitive documents
• This includes a minimum of two (2) years of demonstrated supervisory experience, with a focus on:
  • Leadership and relationship management
  • Operational planning
  • Performance management
  • Training and mentorship
  • Conflict resolution
  • Safety oversight

Assets:

• SCMP (Supply Chain Management Professional)
• CCLP (Certified Canadian Logistics Professional)
• P.Log (Professional Logistician)

Conditions of Employment:

• Valid Alberta Class 5 Driver’s License with a clean driver's abstract. Must be eligible to obtain a City Driving Permit
• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement
• Required within Six (6) Months of Employment:
  • WHMIS (Workplace Hazardous Materials Information System)
  • TDG (Transportation of Dangerous Goods) Certification

Skills required for success:

• Considerable knowledge of logistics, including related transportation modes, trade compliance, and safety regulations
• Considerable knowledge of Occupational Health and Safety (OH&S) regulations, WHMIS, and related safety standards for warehouse and mail operations
• Considerable knowledge of the secure handling and distribution of sensitive or statutory documentation, including revenue-sensitive mail and legislated notices
• Knowledge of contract administration and supplier performance management
• Knowledge of supervisory practices and principles, and the ability to effectively plan, assign, supervise, and evaluate the work of subordinates
• Skilled in collaborating and maintaining productive relationships with internal teams, external partners, and cross-functional partners
• Skilled in de-escalating tensions and resolving disagreements or service disputes constructively
• Ability to analyze data to assess performance and recommend improvements
• Ability to set clear goals, communicate expectations, and recognize individual and team contributions
• Ability to adapt to rapidly changing situations and conflicting priorities while maintaining a high degree of professionalism and executing operational actions
• Ability to independently review operational processes, identify gaps or inefficiencies, and implement improvements to enhance service delivery
• Ability to prepare a variety of reports such as cost-benefit analyses for in-sourcing vs. out-sourcing, shipping records, and supplier performance reviews
• Ability to communicate effectively in both verbal and written form, including the ability to present complex reports to leadership and business partners
• Ability to understand and execute complex verbal and written instructions
• Well developed accuracy coupled with strong attention to detail
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contactemployment@edmonton.ca. Learn more about our benefits****https://bit.ly/COEbenefits

Up to 1 permanent full-time position

**Hours of Work:**40 hours per week

**Work Location(s):**Supply Chain Distribution Centre, 11408 163 St NW, Edmonton, AB, T5J 2N5

Salary Range:$48.774 - $61.628 (Hourly); $101,840.11 - $128,679.26 (Annually)

Recruitment Consultant: RD/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title**:**Methods Analyst II - 8hrs

Posting Date**:**Mar 13, 2026

Closing Date**:**Mar 27, 2026 11:59:00 PM (MDT)

**Number of Openings (up to)****:**1 - Permanent Full-time

Union**:**CSU 52

Department**:**Corporate Procurement and Supply Services