About the role
Listing reference: click_021666
Listing status: Online
Apply by: 29 September 2025
Position Summary Industry: Pharmaceutical Sector
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Goodwood
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About Our Company Clicks Group
Introduction To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job Description Job Objectives:
- To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
- To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
- To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Knowledge
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
Skills
- Tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Competencies Essential:
- Following instructions and Procedures
- Relating and networking
- Delivering Results and Meeting Customer Expectations
Desirable
- Relating and networking
- Planning and Organising
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Experience Minimum requirements
- Retail Pharmacy experience
- Unisolve experience
Education
- Essential: Registered Pharmacist with SAPC
About Clicks Group
As a leader in the healthcare market, Clicks Group is committed to increasing access to affordable primary healthcare for all South Africans through its Clicks Retail pharmacy, pharmaceutical wholesale and distribution businesses.
Founded nearly 55 years ago in 1968, Clicks Group is the country’s leading health, beauty and wellness retailer and the largest retail pharmacy chain, with an expanding network of over 850 stores and 670 pharmacies supported by a growing omni channel presence. UPD is the country’s leading full-range pharmaceutical wholesaler and distributer, providing the distribution capability for the group’s healthcare strategy.
Listed on the JSE since 1996, Clicks Group’s sustained financial performance and growth in shareholder value has seen the group included in the FTSE/JSE Top 40 Index for the past six years.
We care about and contribute to the wellbeing of people, the environment and communities.
We are passionate about leading innovation within the unique attributes of our Group.
Our focus on a clear vision and growth strategy provides our people with unlimited opportunities.
Our Group’s talent strategy is to employ customer-centric people with a confident, ‘can do’ attitude, who are committed and professional. This strategy is underpinned by our employees and our Group values:
‣ We are truly passionate about our customers. ‣ We believe in integrity, honesty and openness. ‣ We cultivate understanding through respect and dialogue. ‣ We are disciplined in our approach. ‣ We deliver on our goals.
About the role
Listing reference: click_021666
Listing status: Online
Apply by: 29 September 2025
Position Summary Industry: Pharmaceutical Sector
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Goodwood
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About Our Company Clicks Group
Introduction To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job Description Job Objectives:
- To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
- To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
- To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Knowledge
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
Skills
- Tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Competencies Essential:
- Following instructions and Procedures
- Relating and networking
- Delivering Results and Meeting Customer Expectations
Desirable
- Relating and networking
- Planning and Organising
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Experience Minimum requirements
- Retail Pharmacy experience
- Unisolve experience
Education
- Essential: Registered Pharmacist with SAPC
About Clicks Group
As a leader in the healthcare market, Clicks Group is committed to increasing access to affordable primary healthcare for all South Africans through its Clicks Retail pharmacy, pharmaceutical wholesale and distribution businesses.
Founded nearly 55 years ago in 1968, Clicks Group is the country’s leading health, beauty and wellness retailer and the largest retail pharmacy chain, with an expanding network of over 850 stores and 670 pharmacies supported by a growing omni channel presence. UPD is the country’s leading full-range pharmaceutical wholesaler and distributer, providing the distribution capability for the group’s healthcare strategy.
Listed on the JSE since 1996, Clicks Group’s sustained financial performance and growth in shareholder value has seen the group included in the FTSE/JSE Top 40 Index for the past six years.
We care about and contribute to the wellbeing of people, the environment and communities.
We are passionate about leading innovation within the unique attributes of our Group.
Our focus on a clear vision and growth strategy provides our people with unlimited opportunities.
Our Group’s talent strategy is to employ customer-centric people with a confident, ‘can do’ attitude, who are committed and professional. This strategy is underpinned by our employees and our Group values:
‣ We are truly passionate about our customers. ‣ We believe in integrity, honesty and openness. ‣ We cultivate understanding through respect and dialogue. ‣ We are disciplined in our approach. ‣ We deliver on our goals.