National Key Account Manager (Greater Toronto Area)
Top Benefits
About the role
Position Snapshot Business area: Nestlé Nespresso
Location: Remote in the field position - Greater Toronto Area (Ontario)
A Little Bit About Us Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.
In 2022, Nespresso has achieved B Corp™ certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.
Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13'000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website: www.nestle-nespresso.com
Position Summary We are looking for a National Key Account Manager working remote in the field based out of Toronto, Ontario reporting into the Manager B2B National Accounts. This role will be responsible for building the National Key Account channel strategy and drive sustainable sales with new and existing customers across Canada.
A day in the life of a National Key Account Manager As a National Key Account Manager, you will be working on ensuring aggressive National Key Account channel growth through Hotels, Restaurants, and Cafés (HORECA) and Office Channels. You will be responsible for accounts across Canada seeking high visibility and Net Sales (NNS) contribution within large key accounts.
You will also: Operations:
- Develop and drive the National HORECA and Office Key Account strategy.
- Identify key account opportunities across various size clusters (small, medium, large) and regions.
- Align Master Service Agreement (MSA) objectives with P&L validation in collaboration with the Manager B2B National Accounts and finance controller.
- Establish annual plans with targets for customer acquisition and retention while you leverage market insights to create competitive advantages.
- Prospect and assess potential new national strategic accounts with the Account Manager team.
- Provide regular updates on sales and key performance indicators.
Maintain Relationship with National Key Accounts:
- Foster positive relationships with national accounts and existing customers to ensure strategic consistency and availability of machine models.
- Collaborate with Marketing (CRM) and CRC functions to uphold high customer service standards.
- Execute a comprehensive customer plan to drive business growth.
- Work with Account Managers to finalize B2B sales strategies and establish annual sales targets, including volume and P&L reporting.
- Coordinate promotional activities with buying offices and marketing teams, facilitating local initiatives.
Market Insight:
- Analyze the HORECA and Office market landscape, identifying potential trends.
- Develop insights on key customers and regional specifications using market analytical tools, sharing findings with HQ and internal stakeholders.
What will make you successful? As the successful candidate, you will be the champion for the brand throughout the organisation so you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic, fast-paced and exciting environment.
You will also:
- 5+ years of experience with Sales, Account Management, Key Account Management, or direct B2B Sales environment with a proven track record of delivering business results
- Proven experience in interpreting and analyzing a Profit and Loss (P&L) model, coupled with a strong capacity for creativity and the development of innovative solutions
- Post secondary education in Commerce, Marketing, Business Administration or an equivalent combination of education and experience.
- Effective communication, negotiation and strong leadership skills are required to express analytics and deliver presentations to various levels within the organization and externally to customers.
- Strong computer skills, specifically with MS Word, Excel, and PowerPoint; Power BI is an asset
- Valid full driver’s license with a safe driving record is required while being open to travel
Benefits
- Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
- Company matched pension plan
- Four weeks of Vacation and five personal days (Personal Paid Holidays)
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Access to Educational Assistance & Tuition Reimbursement
- Bonus eligibility
- Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
- Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
- Adoption benefits to remove some of the financial barriers associated with adoption
- Free Nespresso Coffee Machines and $100 monthly coffee credit
- Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
- Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
What You Need To Know We will be considering applicants as they apply, so please don’t delay in submitting your application.
Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.
If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.
#Nespresso#Salaried
About Nestlé Nespresso SA
Coffee is at the heart of everything we do, and consumer satisfaction is why we do it.
Our story started with one simple idea: everyone should be able to make the perfect cup of coffee at home. Something we still believe today, which is why we think delivering the highest quality coffee, sip after sip, is so important.
To achieve this, we continuously strive for innovation. Our coffee experts look for the world’s most exclusive coffees, and create new and exciting blends through a very strict coffee selection process. We create exceptional coffee experiences by continuously reinventing our coffee system, and the way coffee lovers can enjoy our coffee, transforming coffee culture on a global scale.
We are committed to making a positive impact. We source our coffee from unique regions, working in partnership with over 110 000 farmers through our Nespresso AAA Sustainable Quality™ program around the world. We help them achieve high certification standards – for example in water management, biodiversity and fair worker treatment – through our long-term partners Rainforest Alliance and Fairtrade international.
At Nespresso, we offer personalized services to our Club Members: from delivery and repair to customer care and recycling systems. We are in direct contact with coffee lovers through our e-commerce platform, boutiques and social media, allowing us to anticipate and cater to their every need.
We also provide a full range of machines and coffees to meet the specific needs of the world’s most foremost hotels, restaurants and business customers. Our business Solutions enable your company to offer the perfect cup of coffee to your employees, clients and customers, every time.
Nespresso is not just coffee. It’s a genuine experience that combines perfection and pleasure, simplicity and aesthetics.
Learn more, visit http://www.nestle-nespresso.com/
National Key Account Manager (Greater Toronto Area)
Top Benefits
About the role
Position Snapshot Business area: Nestlé Nespresso
Location: Remote in the field position - Greater Toronto Area (Ontario)
A Little Bit About Us Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.
In 2022, Nespresso has achieved B Corp™ certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.
Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13'000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website: www.nestle-nespresso.com
Position Summary We are looking for a National Key Account Manager working remote in the field based out of Toronto, Ontario reporting into the Manager B2B National Accounts. This role will be responsible for building the National Key Account channel strategy and drive sustainable sales with new and existing customers across Canada.
A day in the life of a National Key Account Manager As a National Key Account Manager, you will be working on ensuring aggressive National Key Account channel growth through Hotels, Restaurants, and Cafés (HORECA) and Office Channels. You will be responsible for accounts across Canada seeking high visibility and Net Sales (NNS) contribution within large key accounts.
You will also: Operations:
- Develop and drive the National HORECA and Office Key Account strategy.
- Identify key account opportunities across various size clusters (small, medium, large) and regions.
- Align Master Service Agreement (MSA) objectives with P&L validation in collaboration with the Manager B2B National Accounts and finance controller.
- Establish annual plans with targets for customer acquisition and retention while you leverage market insights to create competitive advantages.
- Prospect and assess potential new national strategic accounts with the Account Manager team.
- Provide regular updates on sales and key performance indicators.
Maintain Relationship with National Key Accounts:
- Foster positive relationships with national accounts and existing customers to ensure strategic consistency and availability of machine models.
- Collaborate with Marketing (CRM) and CRC functions to uphold high customer service standards.
- Execute a comprehensive customer plan to drive business growth.
- Work with Account Managers to finalize B2B sales strategies and establish annual sales targets, including volume and P&L reporting.
- Coordinate promotional activities with buying offices and marketing teams, facilitating local initiatives.
Market Insight:
- Analyze the HORECA and Office market landscape, identifying potential trends.
- Develop insights on key customers and regional specifications using market analytical tools, sharing findings with HQ and internal stakeholders.
What will make you successful? As the successful candidate, you will be the champion for the brand throughout the organisation so you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic, fast-paced and exciting environment.
You will also:
- 5+ years of experience with Sales, Account Management, Key Account Management, or direct B2B Sales environment with a proven track record of delivering business results
- Proven experience in interpreting and analyzing a Profit and Loss (P&L) model, coupled with a strong capacity for creativity and the development of innovative solutions
- Post secondary education in Commerce, Marketing, Business Administration or an equivalent combination of education and experience.
- Effective communication, negotiation and strong leadership skills are required to express analytics and deliver presentations to various levels within the organization and externally to customers.
- Strong computer skills, specifically with MS Word, Excel, and PowerPoint; Power BI is an asset
- Valid full driver’s license with a safe driving record is required while being open to travel
Benefits
- Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
- Company matched pension plan
- Four weeks of Vacation and five personal days (Personal Paid Holidays)
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Access to Educational Assistance & Tuition Reimbursement
- Bonus eligibility
- Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
- Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
- Adoption benefits to remove some of the financial barriers associated with adoption
- Free Nespresso Coffee Machines and $100 monthly coffee credit
- Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
- Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
What You Need To Know We will be considering applicants as they apply, so please don’t delay in submitting your application.
Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.
If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.
#Nespresso#Salaried
About Nestlé Nespresso SA
Coffee is at the heart of everything we do, and consumer satisfaction is why we do it.
Our story started with one simple idea: everyone should be able to make the perfect cup of coffee at home. Something we still believe today, which is why we think delivering the highest quality coffee, sip after sip, is so important.
To achieve this, we continuously strive for innovation. Our coffee experts look for the world’s most exclusive coffees, and create new and exciting blends through a very strict coffee selection process. We create exceptional coffee experiences by continuously reinventing our coffee system, and the way coffee lovers can enjoy our coffee, transforming coffee culture on a global scale.
We are committed to making a positive impact. We source our coffee from unique regions, working in partnership with over 110 000 farmers through our Nespresso AAA Sustainable Quality™ program around the world. We help them achieve high certification standards – for example in water management, biodiversity and fair worker treatment – through our long-term partners Rainforest Alliance and Fairtrade international.
At Nespresso, we offer personalized services to our Club Members: from delivery and repair to customer care and recycling systems. We are in direct contact with coffee lovers through our e-commerce platform, boutiques and social media, allowing us to anticipate and cater to their every need.
We also provide a full range of machines and coffees to meet the specific needs of the world’s most foremost hotels, restaurants and business customers. Our business Solutions enable your company to offer the perfect cup of coffee to your employees, clients and customers, every time.
Nespresso is not just coffee. It’s a genuine experience that combines perfection and pleasure, simplicity and aesthetics.
Learn more, visit http://www.nestle-nespresso.com/