Front Desk Agent, Full-Time (Maternity Leave Contract | March 2026 - February 2027)
Top Benefits
About the role
Company Description
Company Description
Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.
Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.
Why work at Fairmont Waterfront?
- Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
- Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
- Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
- Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
- Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program*food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
- Comprehensive Benefits - through our Benefit Plan*including medical, dental and vision coverage, Pension Plan, and more!
- Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
- Exclusive Experiences - One free stay through our Be Our Guest Program
- Full rate of pay $31.67 per hour following 90 days of service -full-time and part-time status colleagues
Job Description
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
- Maintain accurate records of daily transactions
- Handle guest requests effectively and promptly
- Cash handling which includes currency exchange and balancing a float
- Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed
- Serve as sales agent promoting and up-selling hotel services
- Monitor rooms' inventory to assist in maximizing rooms' revenue
- Maintain an excellent working rapport with all departments in the hotel
- Complete night audit tasks as assigned
- Upholds the highest standard of internal and external customer service by applying our Service Standards at all times
- Other duties as assigned
Qualifications
- Service focused personality is essential; previous Front Desk experience preferred
- Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidays
- Computer literacy a must with Opera experience an asset
- Professional appearance and demeanor
- A passion for Guest Service and a skill for anticipating guest needs
- Ability to work in a team environment
- Strong communication and interpersonal skills required
- Ability to work under pressure and manage conflicting priorities
- Post-secondary education in Hotel Management an asset
- Ability to speak another language fluently an asset
Additional Information
Canadian work authorization.
**Our commitment to Diversity & Inclusion:**We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
About Accor
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
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Front Desk Agent, Full-Time (Maternity Leave Contract | March 2026 - February 2027)
Top Benefits
About the role
Company Description
Company Description
Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.
Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.
Why work at Fairmont Waterfront?
- Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
- Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
- Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
- Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
- Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program*food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
- Comprehensive Benefits - through our Benefit Plan*including medical, dental and vision coverage, Pension Plan, and more!
- Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
- Exclusive Experiences - One free stay through our Be Our Guest Program
- Full rate of pay $31.67 per hour following 90 days of service -full-time and part-time status colleagues
Job Description
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
- Maintain accurate records of daily transactions
- Handle guest requests effectively and promptly
- Cash handling which includes currency exchange and balancing a float
- Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed
- Serve as sales agent promoting and up-selling hotel services
- Monitor rooms' inventory to assist in maximizing rooms' revenue
- Maintain an excellent working rapport with all departments in the hotel
- Complete night audit tasks as assigned
- Upholds the highest standard of internal and external customer service by applying our Service Standards at all times
- Other duties as assigned
Qualifications
- Service focused personality is essential; previous Front Desk experience preferred
- Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidays
- Computer literacy a must with Opera experience an asset
- Professional appearance and demeanor
- A passion for Guest Service and a skill for anticipating guest needs
- Ability to work in a team environment
- Strong communication and interpersonal skills required
- Ability to work under pressure and manage conflicting priorities
- Post-secondary education in Hotel Management an asset
- Ability to speak another language fluently an asset
Additional Information
Canadian work authorization.
**Our commitment to Diversity & Inclusion:**We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
About Accor
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.