Customer Experience Specialist
About the role
Job Title Customer Experience Specialist
The Customer Experience Specialist assists existing and potential HAVEN customers by consistently exceeding their needs via superior product knowledge and an exceptional level of service. They are a key point of contact for clients with regards to questions on product details, fit and reference as well as e-commerce logistics, facilitating returns and exchanges as well as resolutions.
Reports To Customer Experience Manager
Location:
HAVEN Corporate Headquarters 923 E Hastings St
Vancouver, BC V6A 0H1
Canada
Qualifications And Assets
- 1+ year(s) of experience working in a customer service role
- Highly effective verbal and written communication skills.
- Comfortable with communicating with customers through all channels including phone, email, and social media
- Strong interpersonal and problem-solving skills with the ability to work independently and in a team
- Very high attention to detail and proven ability to multi-task
- Strong interpersonal skills with the ability to work independently and in a team
- Self-starter with a desire to get the job done and well Good knowledge of and interest in the brands and products we carry
Contact Method Please send a cover letter and resume to careers@havenshop.com. Any interested applicants must include HAVEN Recruit: Headquarters Customer Experience Specialist in the subject line. Only applicants that are selected will be contacted.
About HAVEN Apparel Inc.
Established in 2006, HAVEN was founded with an uncompromising dedication to authentic, functional design, craftsmanship and innovation.
Inspired by Canada’s four seasons, our HAVEN collection applies a functional design approach to modern, everyday clothing. Balancing familiarity with ingenuity, we focus on improving comfort, performance and utility. We build our products using the finest materials with modern developments in fabrics, garment construction and innovative technologies. Based in Vancouver, British Columbia we work closely with manufacturing facilities in Canada and Japan, to meticulously craft, test and refine every detail to ensure timeless design and long lasting quality.
HAVEN operates retail locations in Vancouver and Toronto, Canada. Alongside our HAVEN collection we also offer a curated selection of complimentary products from the finest Japanese and International brands.
Customer Experience Specialist
About the role
Job Title Customer Experience Specialist
The Customer Experience Specialist assists existing and potential HAVEN customers by consistently exceeding their needs via superior product knowledge and an exceptional level of service. They are a key point of contact for clients with regards to questions on product details, fit and reference as well as e-commerce logistics, facilitating returns and exchanges as well as resolutions.
Reports To Customer Experience Manager
Location:
HAVEN Corporate Headquarters 923 E Hastings St
Vancouver, BC V6A 0H1
Canada
Qualifications And Assets
- 1+ year(s) of experience working in a customer service role
- Highly effective verbal and written communication skills.
- Comfortable with communicating with customers through all channels including phone, email, and social media
- Strong interpersonal and problem-solving skills with the ability to work independently and in a team
- Very high attention to detail and proven ability to multi-task
- Strong interpersonal skills with the ability to work independently and in a team
- Self-starter with a desire to get the job done and well Good knowledge of and interest in the brands and products we carry
Contact Method Please send a cover letter and resume to careers@havenshop.com. Any interested applicants must include HAVEN Recruit: Headquarters Customer Experience Specialist in the subject line. Only applicants that are selected will be contacted.
About HAVEN Apparel Inc.
Established in 2006, HAVEN was founded with an uncompromising dedication to authentic, functional design, craftsmanship and innovation.
Inspired by Canada’s four seasons, our HAVEN collection applies a functional design approach to modern, everyday clothing. Balancing familiarity with ingenuity, we focus on improving comfort, performance and utility. We build our products using the finest materials with modern developments in fabrics, garment construction and innovative technologies. Based in Vancouver, British Columbia we work closely with manufacturing facilities in Canada and Japan, to meticulously craft, test and refine every detail to ensure timeless design and long lasting quality.
HAVEN operates retail locations in Vancouver and Toronto, Canada. Alongside our HAVEN collection we also offer a curated selection of complimentary products from the finest Japanese and International brands.