Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

Job ID #32044: Admissions Counsellor/Volunteer Coordinator Union: CUPE Local 5167 Lodges Job Description ID #: 113 Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on July 8, 2026. Duration: Permanent Full-Time Vacancy type: This posting is for an existing vacancy. Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

The Healthy & Safe Communities Department is committed to its people and is dedicated to building a strong and healthy community. We are passionate about making a difference and are recognized for our excellence. We offer a respectful and supportive workplace that provides life-long learning opportunities, leadership, innovation and performance excellence. We are looking for high performing public servants who are interested in experiencing a challenging, rewarding, enjoyable, and fulfilling career. The successful candidate will demonstrate an ability to provide excellent client service in a respectful, courageous, empathetic, just and ethical manner. Your ability to set and achieve personal goals, professional goals and contribute to the goals of the organization will result in high job satisfaction. SUMMARY OF DUTIES Reports to the Director of Nursing. Facilitates admissions to Wentworth Lodge through Ontario Health at Home (OHAH). Answers inquiries and provides tours. Recruits, trains and supervises volunteers. GENERAL DUTIES Reviews OHAH documentation to assess acceptability to our waiting list in consultation with members of the Admissions, Discharge & Transfer Committee. In conjunction with the Director of Nursing, develops strategies to maintain budgeted occupancy and maximize preferred accommodation revenue. Provides information and support to prospective resident and their families Completes documentation (admission agreement, financial commitment, initial assessments for each discipline etc.) pertaining to an admission to the home. Ensures new residents are provided with the information legislated by the Ministry of Long-Term Care (MLTC). As directed by Director of Nursing, and in collaboration with the Admission, Discharge, and Transfer (ADT) Committee, establishes and maintains systems for managing the waiting list data and statistics related to the waiting list and levels of activity. Compiles an admission history based on clinical documents and personal interviews with prospective residents and/or their families for Director of Nursing and / or ADT Committee. Provides preadmission communication between the home, resident, families and community health professionals. Compiles statistics related to admissions and volunteers. Ensures confidentiality of information received while ensuring that all departments are provided with admission data relevant to their functioning. Prepares and distributes the minutes from the Admission, Discharge & Transfer meeting. Provides support to residents and their families related to the admission. Recruits volunteers from the community using a variety of outreach methods to support resident programs. Trains, provides guidance and direction to volunteers according to Healthy and Safe Communities Department and Wentworth Lodge policies. Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety. Performs other duties as assigned which are directly related to the major responsibilities of the job. QUALIFICATIONS

1. Demonstrated ability in interviewing skills, tolerance for cultural differences, flexibility in adapting to change, interpersonal relationships and case management normally acquired through the graduation from a university with a degree in Health, Social Services or Gerontology or with a Diploma from a college in Health or Social Welfare with previous relevant work experience in geriatrics.
2. Ability to conduct initial assessments for placement within a Long-Term Care home.
3. Good written and verbal communication skills and ability to relate to peers and seniors.
4. Highly developed interpersonal skills with the ability to interact effectively with seniors, residents and their families.
5. Knowledge of marketing practices related to promotion and service delivery.
6. Working knowledge of Microsoft Office (Microsoft Outlook, Word and Excel), Point Click Care and RAI MDS.
7. Flexible work environment with potential for evening & weekend work. SALARY:

Salary Grade J $ per hour HOURS: 35 per week THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.

Disclaimer: Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms: The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.