What You Can Expect :

• Communicating clearly with agents and clients for smooth information exchange.
• Entering and sending pre-alerts to keep customers and agents informed about ocean shipment arrivals and departures.
• Preparing, managing, and sending status reports to clients.
• Negotiating rates with ocean freight carriers to get the best deals.
• Keeping track of shipments with sea carriers and agents for real-time updates.
• Filling in and issuing bills, bills of lading, and other documents accurately.
• Updating clients and agents on the status of their shipments regularly.
• Arranging pick-ups from shippers in an organized and timely manner.
• Issuing invoices accurately and on time.
• Handling intents to claim when needed, following the right procedures.
• Keeping track of pending charges and manage financial transactions carefully.
• Approving payables following established financial processes.
• Working with agents and carriers to update and reconcile costs efficiently.
• Sending out profit share requests on time.
• Dispatching and follow up on Proof of Deliveries (POD’s).
• Closing files accurately and on time.
• Keeping the Client status report maintained and updated.
• Solving problems effectively as they arise.
• Performing any other job-related duties assigned with dedication and care.

What You Bring:

• 3+ years of experience working within logistics and supply chain, specifically with Ocean freight forwarders.
• Experience effectively managing third-party logistics providers.
• Knowledge of ocean transport rules and regulations.
• Bachelor's Degree or equivalent experience in Supply Chain Management.
• Computer skills: Excel/Word/Outlook.
• Exceptional communication skills.
• Strong organization and time management skills, with seamless ability to multitask.
• Customer-focused with excellent interpersonal skills.
• Attention to Detail and Accuracy a must: Strong attention to detail required for documentation and day to day tasks.
• Friendly, helpful attitude with a willingness to support.
• Demonstrates honesty, trustworthiness, and respect.