Education: College/CEGEP. Business administration and management, general. Hospitality administration/management, other. Tasks: Analyze and provide advice on the managerial methods and organization of an establishment. Conduct research to determine efficiency and effectiveness of managerial policies and programs. Propose improvements to methods, systems and procedures. Train staff. Oversee development of communication strategies. Direct and advise staff in the development and implementation of service quality assessment strategies. Personal suitability: Efficient interpersonal skills. Organized. Team player. Experience: 1 year to less than 2 years.