About the role
Pre Flight Technician
The Pre Flight Technician prepares a broad range of new equipment for delivery, repairs customer equipment in house, and makes used equipment ready to be resold per policy. The Pre Flight Technician is responsible for the repair and service of designated equipment including high quality assurance. The position is responsible for the satisfactory completion of all required training programs for assembly and testing of all products in preparation for shipping to customer locations.
Responsibilities:
- Assembly/testing of designated equipment according to order details;
- Account for complete configuration as specified by order;
- Test all functions to ensure full and proper functionality;
- Address any special program requirements;
- Affix identifying decals and prepare finished product for shipping;
- Develop and maintain positive and effective communications with company personnel;
- Promote and practice good customer relations(i.e. internal customers such as other Supply Chain staff and other departments such as technical services);
- As applicable, is responsible for the cleaning of copier components for field use (i.e. cleaning units and development units);
- Communicate all unusual technical and/or customer related problems to immediate supervisor and/or technical specialist on a timely basis;
- Assist in equipment movement by loading/unloading, packing/unpacking, setting-up, and de-installation;
- Final sign-off for preflight completion;
- Troubleshoot a machine with assistance;
- Other duties as assigned by manager.
Qualifications:
- Post Secondary Education
- Minimum of 2 years experience or basic technical knowledge (mechanical, electronics, and basic computer skills) typically gained through Electrical and/or Mechanical training
Knowledge & Skills:
- Excellent diagnostic, problem solving and technical skills
- Effective written and verbal communication skills
- Good organizational and interpersonal skills
- Ability to work well with department team members and other department staff
- Ability to follow documented manuals and procedures within a range of responsibilities and segments
- Solid understanding of technical testing
About Ricoh
For more than 50 years, the PFU group of companies ("PFU") has been developing technologies to accelerate digital transformation for organizations around the world—including our state-of-the-art fi Series and ScanSnap document scanners.
PFU Limited was founded in 1960, and our joint-venture roots weave back to 1973 when we joined PANAFACOM, a consortium of companies including Fujitsu and Panasonic that developed the first minicomputers. Years later, in 1987, USAC Denshi and PANAFACOM merged to establish PFU Limited (PANAFACOM, USAC). In 1983, PFU Limited launched its first document scanner.
PFU has been committed to manufacturing and supporting digital transformation-focused products for our customers and partners for decades. From introducing the first flatbed scanner to building the best-selling fi-7160, our innovative spirit and solution-forward technologies have helped us achieve and maintain our top spot as a leader in document scanners.
In 2022, we joined the Ricoh Group of companies and changed our name from Fujitsu Document Scanners to Ricoh Document Scanners. Besides the change in branding, our customers and partners can expect the same level of excellence, quality, and reliability. The R&D, manufacturing, sales, marketing, and services that our customers and partners know and trust will stay exactly the same.
We are dedicated to bringing best-in-class consumer and enterprise document scanners to organizations everywhere, helping them move forward in a more connected, sustainable world.
About the role
Pre Flight Technician
The Pre Flight Technician prepares a broad range of new equipment for delivery, repairs customer equipment in house, and makes used equipment ready to be resold per policy. The Pre Flight Technician is responsible for the repair and service of designated equipment including high quality assurance. The position is responsible for the satisfactory completion of all required training programs for assembly and testing of all products in preparation for shipping to customer locations.
Responsibilities:
- Assembly/testing of designated equipment according to order details;
- Account for complete configuration as specified by order;
- Test all functions to ensure full and proper functionality;
- Address any special program requirements;
- Affix identifying decals and prepare finished product for shipping;
- Develop and maintain positive and effective communications with company personnel;
- Promote and practice good customer relations(i.e. internal customers such as other Supply Chain staff and other departments such as technical services);
- As applicable, is responsible for the cleaning of copier components for field use (i.e. cleaning units and development units);
- Communicate all unusual technical and/or customer related problems to immediate supervisor and/or technical specialist on a timely basis;
- Assist in equipment movement by loading/unloading, packing/unpacking, setting-up, and de-installation;
- Final sign-off for preflight completion;
- Troubleshoot a machine with assistance;
- Other duties as assigned by manager.
Qualifications:
- Post Secondary Education
- Minimum of 2 years experience or basic technical knowledge (mechanical, electronics, and basic computer skills) typically gained through Electrical and/or Mechanical training
Knowledge & Skills:
- Excellent diagnostic, problem solving and technical skills
- Effective written and verbal communication skills
- Good organizational and interpersonal skills
- Ability to work well with department team members and other department staff
- Ability to follow documented manuals and procedures within a range of responsibilities and segments
- Solid understanding of technical testing
About Ricoh
For more than 50 years, the PFU group of companies ("PFU") has been developing technologies to accelerate digital transformation for organizations around the world—including our state-of-the-art fi Series and ScanSnap document scanners.
PFU Limited was founded in 1960, and our joint-venture roots weave back to 1973 when we joined PANAFACOM, a consortium of companies including Fujitsu and Panasonic that developed the first minicomputers. Years later, in 1987, USAC Denshi and PANAFACOM merged to establish PFU Limited (PANAFACOM, USAC). In 1983, PFU Limited launched its first document scanner.
PFU has been committed to manufacturing and supporting digital transformation-focused products for our customers and partners for decades. From introducing the first flatbed scanner to building the best-selling fi-7160, our innovative spirit and solution-forward technologies have helped us achieve and maintain our top spot as a leader in document scanners.
In 2022, we joined the Ricoh Group of companies and changed our name from Fujitsu Document Scanners to Ricoh Document Scanners. Besides the change in branding, our customers and partners can expect the same level of excellence, quality, and reliability. The R&D, manufacturing, sales, marketing, and services that our customers and partners know and trust will stay exactly the same.
We are dedicated to bringing best-in-class consumer and enterprise document scanners to organizations everywhere, helping them move forward in a more connected, sustainable world.