Top Benefits
About the role
The Service Coordinator ensure smooth system inspections & creates life-long customer relationships.
Calgary, AB
Full-time Permanent
Position Details
The Service Coordinator will join our Radius Security Division in our Calgary Office, playing a crucial role in the seamless installation and maintenance of our systems. This position is essential in creating a WOW experience for both internal and external customers and is often referred to as our "Grand Central Station." The role ensures a smooth transition from sales to project installation, followed by ongoing maintenance.
Without this role, our teams could not effectively carry out the installation of life-saving equipment or effectively take care of our valued customers.
Incentives
- STABILITY & GROWTH: As an essential service, we remained fully operational throughout the pandemic—supporting our communities when they needed us most. With steady year-over-year growth and exciting expansion plans on the horizon, now is a great time to join us.
- COMPREHENSIVE BENEFITS PACKAGE: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
- CAREER DEVELOPMENT: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
- VIBRANT TEAM CULTURE: We know how to have fun— It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
- MAKE A REAL IMPACT: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
- BE PROUD OF WHERE YOU WORK: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.
Job Description
Service Coordination
- Overseeing our fire monitoring accounts annual ULC inspections from start to finish, including ticket creation, scheduling with customers, technician dispatch, addressing deficiencies, and closing out tickets upon completion.
- Set up new customer accounts and create jobs for new installation projects.
- Coordinate and communicate effectively with Project Managers, Field Technicians, the Command Center, Supply Chain team, customers, subcontractors, and external vendors to ensure smooth execution of work.
- Maintain accurate and timely updates in internal systems regarding the status of installations and system maintenance.
- Order inventory as needed.
Customer Experience
- Respond to customer inquiries via email and phone queue, providing timely and effective resolutions to issues and concerns.
- Performing basic troubleshooting if needed or transferring/escalating to the correct individuals to drive solutions.
- Investigate incidents related to monitoring services, ensuring equipment is functioning properly and educating customers on recommended actions to mitigate future risks.
Miscellaneous Responsibilities
-
Build and maintain strong working relationships with internal departments and stakeholders.
-
Ensure accurate review and submission of technician timecards.
-
Develop and maintain standard operating procedures (SOPs) to support departmental consistency and efficiency.
-
Handle invoicing and report creation.
-
PLEASE NOTE: this is not an exhaustive list, and other responsibilities may be required.
Requirements
- NON-NEGOTIABLES: You must be a CULTURAL DRIVER WITH STRONG EMOTIONAL INTELLIGENCE AND A PASSION FOR CREATING A MEMORABLE CUSTOMER EXPERIENCE., We need someone who thrives on being around others and radiates positive energy. Your passion for building strong relationships and collaborating across all levels of the organization is essential. You are eager to make lasting positive impressions on customers and the internal team members you support. You are keen to ‘run to the problem’ and ‘be a fanatic about response time’. If you don’t have the answers – you take accountability to find them. You’re ready to roll up your sleeves, support the team where needed, and drive results within your scope. This role involves managing time-sensitive tasks, so we need a proactive individual who gets things done on time and right the first time.
- At least 1-YEAR PRIOR EXPERIENCE in Project/Service Coordination, Account Management or a related role.
- PROFICIENCY USING COMPUTERS AND MICROSOFT OFFICE with an ability to quickly learn new systems. Bonus points if you’re an Excel Wizard (able to do: Pivot Tables, V-Lookups, Conditional Formatting) or have experience with an ERP, Project Management or Ticketing Software.
- Strong ORGANIZATIONAL SKILLS to manage multiple tasks simultaneously with excellent follow-through.
- Effective WRITTEN AND VERBAL COMMUNICATION SKILLS – you don’t rely solely on emails and are confident in making phone calls to get things done
About The Radius Group
Haven’t won the lottery yet?
It’s ok.
Neither have any of us here at The Radius Group. Early retirement isn’t in the cards.
But guess what?
We’re making the BEST of it – literally!
In 2023, our merry team won the Richmond Chamber of Commerce’s Business Excellence award for “Large Business of the Year”.
We do a lot of things right (we say this humbly, of course). But what we do BEST, and what primarily won us this award, is our CULTURE.
Backed by our unique “DNA” Principles (30 in total), our culture is the ideal mix of fun and professional.
We laugh. We have a good time. We look out for each other.
But while we like to keep things fairly loose, we’re DEAD serious about what we do:
We keep communities safe.
Indeed, protecting people is central to everything we do. And we’ve been doing it for a while…
…for The Radius Group is BC’s oldest and largest fire protection, fire safety, and commercial security company. Our security division (Radius Security) is helping us make our mark across the map, as we have established offices (and wicked teams) in Alberta, Ontario and Texas.
Yup, Texas (the reasons are manifold, but the fact that Texans know their way around a BBQ certainly had something to do with it).
But no matter the office, working here is NOT just a job. It is a career that you can brag about. Whether you're here doing data entry, helping prospect new customers, answering customer inquiries, designing or installing the newest and greatest Remote Guarding Security system (our beautiful one-of-a-kind tailor-made security systems), inspecting and filling an extinguisher, in the field doing inspection or repairs, or balancing budgets in Accounting - every SINGLE role is needed to make this engine work.
At The Radius Group, you’ll find everything you need:
Culture (non-stuffy, family-owned, certified fun)
Meaning (ensuring people are safe with regards to fire prevention and security)
Stability (safety never sleeps; demand for our services is steady and reliable)
Like always, we're on the hunt for the BEST talent and teammates out there. People who will help us achieve some exciting goals in the next few years... from business expansion, team growth, new product development, leaning-out our internal processes (and the list goes on…)
Are you ready to make a difference, and become a hero without a cape?
Come build your career with us... and have fun while doing so!
P.S. Not only do we take care of our communities through the services we offer, we also feel it is our RESPONSIBILITY to take care of our community at large. Through our employee-led COMMUNITY MATTERS team, we have created some incredible partnerships with organizations across B.C. that help either support youth facing barriers or families impacted by the devastation of fire. If this is an area meaningful to you, we recommend you visit this page to learn more: https://www.radiussecurity.com/community-matters
Top Benefits
About the role
The Service Coordinator ensure smooth system inspections & creates life-long customer relationships.
Calgary, AB
Full-time Permanent
Position Details
The Service Coordinator will join our Radius Security Division in our Calgary Office, playing a crucial role in the seamless installation and maintenance of our systems. This position is essential in creating a WOW experience for both internal and external customers and is often referred to as our "Grand Central Station." The role ensures a smooth transition from sales to project installation, followed by ongoing maintenance.
Without this role, our teams could not effectively carry out the installation of life-saving equipment or effectively take care of our valued customers.
Incentives
- STABILITY & GROWTH: As an essential service, we remained fully operational throughout the pandemic—supporting our communities when they needed us most. With steady year-over-year growth and exciting expansion plans on the horizon, now is a great time to join us.
- COMPREHENSIVE BENEFITS PACKAGE: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
- CAREER DEVELOPMENT: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
- VIBRANT TEAM CULTURE: We know how to have fun— It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
- MAKE A REAL IMPACT: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
- BE PROUD OF WHERE YOU WORK: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.
Job Description
Service Coordination
- Overseeing our fire monitoring accounts annual ULC inspections from start to finish, including ticket creation, scheduling with customers, technician dispatch, addressing deficiencies, and closing out tickets upon completion.
- Set up new customer accounts and create jobs for new installation projects.
- Coordinate and communicate effectively with Project Managers, Field Technicians, the Command Center, Supply Chain team, customers, subcontractors, and external vendors to ensure smooth execution of work.
- Maintain accurate and timely updates in internal systems regarding the status of installations and system maintenance.
- Order inventory as needed.
Customer Experience
- Respond to customer inquiries via email and phone queue, providing timely and effective resolutions to issues and concerns.
- Performing basic troubleshooting if needed or transferring/escalating to the correct individuals to drive solutions.
- Investigate incidents related to monitoring services, ensuring equipment is functioning properly and educating customers on recommended actions to mitigate future risks.
Miscellaneous Responsibilities
-
Build and maintain strong working relationships with internal departments and stakeholders.
-
Ensure accurate review and submission of technician timecards.
-
Develop and maintain standard operating procedures (SOPs) to support departmental consistency and efficiency.
-
Handle invoicing and report creation.
-
PLEASE NOTE: this is not an exhaustive list, and other responsibilities may be required.
Requirements
- NON-NEGOTIABLES: You must be a CULTURAL DRIVER WITH STRONG EMOTIONAL INTELLIGENCE AND A PASSION FOR CREATING A MEMORABLE CUSTOMER EXPERIENCE., We need someone who thrives on being around others and radiates positive energy. Your passion for building strong relationships and collaborating across all levels of the organization is essential. You are eager to make lasting positive impressions on customers and the internal team members you support. You are keen to ‘run to the problem’ and ‘be a fanatic about response time’. If you don’t have the answers – you take accountability to find them. You’re ready to roll up your sleeves, support the team where needed, and drive results within your scope. This role involves managing time-sensitive tasks, so we need a proactive individual who gets things done on time and right the first time.
- At least 1-YEAR PRIOR EXPERIENCE in Project/Service Coordination, Account Management or a related role.
- PROFICIENCY USING COMPUTERS AND MICROSOFT OFFICE with an ability to quickly learn new systems. Bonus points if you’re an Excel Wizard (able to do: Pivot Tables, V-Lookups, Conditional Formatting) or have experience with an ERP, Project Management or Ticketing Software.
- Strong ORGANIZATIONAL SKILLS to manage multiple tasks simultaneously with excellent follow-through.
- Effective WRITTEN AND VERBAL COMMUNICATION SKILLS – you don’t rely solely on emails and are confident in making phone calls to get things done
About The Radius Group
Haven’t won the lottery yet?
It’s ok.
Neither have any of us here at The Radius Group. Early retirement isn’t in the cards.
But guess what?
We’re making the BEST of it – literally!
In 2023, our merry team won the Richmond Chamber of Commerce’s Business Excellence award for “Large Business of the Year”.
We do a lot of things right (we say this humbly, of course). But what we do BEST, and what primarily won us this award, is our CULTURE.
Backed by our unique “DNA” Principles (30 in total), our culture is the ideal mix of fun and professional.
We laugh. We have a good time. We look out for each other.
But while we like to keep things fairly loose, we’re DEAD serious about what we do:
We keep communities safe.
Indeed, protecting people is central to everything we do. And we’ve been doing it for a while…
…for The Radius Group is BC’s oldest and largest fire protection, fire safety, and commercial security company. Our security division (Radius Security) is helping us make our mark across the map, as we have established offices (and wicked teams) in Alberta, Ontario and Texas.
Yup, Texas (the reasons are manifold, but the fact that Texans know their way around a BBQ certainly had something to do with it).
But no matter the office, working here is NOT just a job. It is a career that you can brag about. Whether you're here doing data entry, helping prospect new customers, answering customer inquiries, designing or installing the newest and greatest Remote Guarding Security system (our beautiful one-of-a-kind tailor-made security systems), inspecting and filling an extinguisher, in the field doing inspection or repairs, or balancing budgets in Accounting - every SINGLE role is needed to make this engine work.
At The Radius Group, you’ll find everything you need:
Culture (non-stuffy, family-owned, certified fun)
Meaning (ensuring people are safe with regards to fire prevention and security)
Stability (safety never sleeps; demand for our services is steady and reliable)
Like always, we're on the hunt for the BEST talent and teammates out there. People who will help us achieve some exciting goals in the next few years... from business expansion, team growth, new product development, leaning-out our internal processes (and the list goes on…)
Are you ready to make a difference, and become a hero without a cape?
Come build your career with us... and have fun while doing so!
P.S. Not only do we take care of our communities through the services we offer, we also feel it is our RESPONSIBILITY to take care of our community at large. Through our employee-led COMMUNITY MATTERS team, we have created some incredible partnerships with organizations across B.C. that help either support youth facing barriers or families impacted by the devastation of fire. If this is an area meaningful to you, we recommend you visit this page to learn more: https://www.radiussecurity.com/community-matters