Overview

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

The SME&C Global STU (Specialist Team Unit) team plays an essential role in serving Microsoft’s Commercial Strategy as a critical driver of enterprise growth by positioning the value of our solution areas (Security, Workplace AI, AI Business Process, and Azure) to accelerate digital transformation for customers. Acting as the connective tissue between product innovation and customer impact, the team enables SME&C Global Sales & Operations (GS&O) organization to deliver integrated, high-value engagements across industries.

We are seeking a Business Manager to join the SME&C Global STU team to drive strategic directives in budget, compliance, headcount, and project portfolio management. This role partners with the Global STU Leader and collaborates with STU Specialist Leads (AI Workforce, AI Business Process, Cloud & AI, Security), xCSA & Role Excellence Leads (Solution Engineering, Support Solutions, ATU, and PSS), and the GS&O CoS team to ensure operational excellence, maintain visibility, align priorities, and optimize outcomes.

Success in this role requires effective collaboration with internal stakeholders and building working relationships across diverse teams. You should adapt to feedback, adjust to changing environments, and proactively share ideas to drive business growth.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Operations

• The Business Manager oversees the SME&C Global STU team rhythm of business, including weekly leadership meetings, all-hands, offsites, and community sessions. Sets objectives aligned with organizational goals and ensures privacy and compliance.

• Leverages key partnerships to drive the agenda for the leadership team and ensure follow up. Creates alignment within partnerships by providing an objective point of view, ensuring all voices are heard, synthesizing ideas, and creating an action plan. Engages in project management or may act as a project/program.

• Collaborates with internal stakeholders and Microsoft teams to oversee the progress of execution plans. Leads and oversees processes to ensure alignment across groups. Works with the organization to report against targets.

• Partners with Finance to manage and plan the budget and headcount.

• Provides forecast support in collaboration with the Global STU and GS&O leadership team. Identifies actions to address forecasted challenges and improve performance.

• Coordinates with the Procurement team on resource allocation. Collaborates with leadership on resource management planning.

• Tracks the use of role-based compliance trainings and new trainings; drives the training completion rates. Plans and executes on trainings. Ensures a healthy compliance scorecard for the team/organization. Capitalizes on team strengths and identifies development areas.

• Embody our Culture and Values.

Qualifications

Required/minimum****qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience.
• 4+ years of experience in either direct sales or in a sales excellence role supporting Enterprise or SME&C (Small Medium and Corporate) segments.

Additional or preferred qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR equivalent experience.

• Work cohesively with members of the Microsoft sales & services team, Microsoft partners, engineering, and marketing to solve customer and partner issues, leverage best practices, & deliver results.

• Ability to overcome and work around problems that are inevitable in rapidly growing businesses - positive approach to problem solving, learning, and development.

Business Program Management IC5 - The typical base pay range for this role across Canada is CAD $128,000 - CAD $222,400 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Business Program Management IC5 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 128,000 $ CAD à 222,400 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.