Restaurant Manager - In Room Dining
Top Benefits
About the role
Company Description
Who We Are
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
As the In-Room Dining Manager, you will lead one of the most personalized luxury dining experiences within Fairmont Banff Springs, ensuring every guest interaction reflects the exceptional service, elegance, and genuine care expected of a Forbes Five-Star and Leading Quality Assurance (LQA) luxury resort.
Reporting to the Assistant Director of Food & Beverage, you will provide visionary leadership to a highly engaged team while driving operational excellence, financial performance, innovation, and continuous improvement. Through visible leadership, coaching, and an unwavering commitment to luxury hospitality, you will cultivate a culture where colleagues are empowered to anticipate guest needs, personalize every experience, and consistently exceed expectations.
This role is responsible for creating memorable guest journeys while maintaining the highest standards of service, quality, presentation, cleanliness, colleague engagement, and operational execution.
Competitive Salary: $81,000-$83,000 gross annually, based on previous experience & education
Job Duties Include
Lead and inspire the In-Room Dining team to deliver exceptional luxury service aligned with Fairmont, Forbes Five-Star and Leading Quality Assurance (LQA) standards by fostering a culture of personalized hospitality, visible leadership, colleague engagement, coaching, development and succession planning. Oversee all aspects of the In-Room Dining operation, including breakfast, all-day dining, overnight service, amenities, VIP deliveries and special requests, while ensuring the highest standards of service, food quality, presentation, cleanliness, operational efficiency and compliance with health, safety and brand standards. Drive an outstanding guest experience by monitoring guest feedback, quality audits and reputation metrics, resolving guest concerns with professionalism and care, collaborating with cross-functional departments, and implementing continuous improvements that enhance the overall luxury guest journey. Manage departmental financial and operational performance by overseeing labour and payroll, scheduling, budgeting, forecasting, inventory management, productivity, revenue generation and luxury upselling initiatives while achieving departmental revenue and profitability goals. Champion operational excellence and continuous improvement through regular inspections, team briefings, performance analysis, quality assurance, process enhancements and strategic leadership that empowers colleagues, strengthens accountability and consistently exceeds guest expectations.
Qualifications
Your Skills & Qualifications
Minimum 5 years of progressive Food & Beverage leadership experience, including 3 years in a management role within a luxury hotel or upscale restaurant. Previous experience managing In-Room Dining, Restaurant or Luxury Hotel Food & Beverage operations preferred. Knowledge of Forbes Five-Star and Leading Quality Assurance (LQA) standards; experience in a Forbes-rated property is an asset. Proven leadership with the ability to coach, develop and inspire high-performing teams. Strong financial knowledge, including budgeting, forecasting, labour management and cost control. Excellent knowledge of luxury food and beverage service, including wine, spirits, VIP service and guest recovery. Exceptional leadership, communication and interpersonal skills. Strong organizational, analytical and problem-solving abilities in a fast-paced environment. Proficiency with Microsoft Office; experience with Silverware POS, Opera PMS or similar hospitality systems is an asset. ProServe Certification required (or ability to obtain); post-secondary education in Hospitality Management or a related field is preferred.
Additional Information
Job Perks & Benefits
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses Subsidized staff accommodation provided on-site for full time status employees for 3 months, off-site accommodation is available for you to rent downtown based on availability One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
Not the right fit? Search for Restaurant Manager jobs in Fairmont Hot Springs, British Columbia, Canada
About Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history.
As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels.
Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.
Similar Jobs
Restaurant Manager - In Room Dining
Top Benefits
About the role
Company Description
Who We Are
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
As the In-Room Dining Manager, you will lead one of the most personalized luxury dining experiences within Fairmont Banff Springs, ensuring every guest interaction reflects the exceptional service, elegance, and genuine care expected of a Forbes Five-Star and Leading Quality Assurance (LQA) luxury resort.
Reporting to the Assistant Director of Food & Beverage, you will provide visionary leadership to a highly engaged team while driving operational excellence, financial performance, innovation, and continuous improvement. Through visible leadership, coaching, and an unwavering commitment to luxury hospitality, you will cultivate a culture where colleagues are empowered to anticipate guest needs, personalize every experience, and consistently exceed expectations.
This role is responsible for creating memorable guest journeys while maintaining the highest standards of service, quality, presentation, cleanliness, colleague engagement, and operational execution.
Competitive Salary: $81,000-$83,000 gross annually, based on previous experience & education
Job Duties Include
Lead and inspire the In-Room Dining team to deliver exceptional luxury service aligned with Fairmont, Forbes Five-Star and Leading Quality Assurance (LQA) standards by fostering a culture of personalized hospitality, visible leadership, colleague engagement, coaching, development and succession planning. Oversee all aspects of the In-Room Dining operation, including breakfast, all-day dining, overnight service, amenities, VIP deliveries and special requests, while ensuring the highest standards of service, food quality, presentation, cleanliness, operational efficiency and compliance with health, safety and brand standards. Drive an outstanding guest experience by monitoring guest feedback, quality audits and reputation metrics, resolving guest concerns with professionalism and care, collaborating with cross-functional departments, and implementing continuous improvements that enhance the overall luxury guest journey. Manage departmental financial and operational performance by overseeing labour and payroll, scheduling, budgeting, forecasting, inventory management, productivity, revenue generation and luxury upselling initiatives while achieving departmental revenue and profitability goals. Champion operational excellence and continuous improvement through regular inspections, team briefings, performance analysis, quality assurance, process enhancements and strategic leadership that empowers colleagues, strengthens accountability and consistently exceeds guest expectations.
Qualifications
Your Skills & Qualifications
Minimum 5 years of progressive Food & Beverage leadership experience, including 3 years in a management role within a luxury hotel or upscale restaurant. Previous experience managing In-Room Dining, Restaurant or Luxury Hotel Food & Beverage operations preferred. Knowledge of Forbes Five-Star and Leading Quality Assurance (LQA) standards; experience in a Forbes-rated property is an asset. Proven leadership with the ability to coach, develop and inspire high-performing teams. Strong financial knowledge, including budgeting, forecasting, labour management and cost control. Excellent knowledge of luxury food and beverage service, including wine, spirits, VIP service and guest recovery. Exceptional leadership, communication and interpersonal skills. Strong organizational, analytical and problem-solving abilities in a fast-paced environment. Proficiency with Microsoft Office; experience with Silverware POS, Opera PMS or similar hospitality systems is an asset. ProServe Certification required (or ability to obtain); post-secondary education in Hospitality Management or a related field is preferred.
Additional Information
Job Perks & Benefits
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses Subsidized staff accommodation provided on-site for full time status employees for 3 months, off-site accommodation is available for you to rent downtown based on availability One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
Not the right fit? Search for Restaurant Manager jobs in Fairmont Hot Springs, British Columbia, Canada
About Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history.
As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels.
Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.