Atlassian Administrator (Jira, Confluence, JSM)

Profile Summary Experienced L2 Atlassian Administrator with 5+ years of expertise in managing Jira, Confluence, and JSM in enterprise environments. Strong in troubleshooting, system administration, and platform reliability, with the ability to independently resolve complex issues and drive operational excellence.

Primary Skills & Expertise

Atlassian Administration: Jira, Confluence, and Jira Service Management (JSM) Strong application troubleshooting and log analysis capabilities Knowledge in Atlassian PostgreSQL database administration (backup, recovery, performance tuning) Knowledge of enterprise application support environments Scripting and automation skills (e.g., Shell, Python, PowerShell) – preferred

L2 Expectations (Role Definition)

As a Level 2 Atlassian Administrator, the individual is expected to operate with minimal supervision, handle complex issues, and contribute to system stability and improvements: Independently troubleshoot and resolve complex production issues across Atlassian tools and supporting infrastructure Perform in-depth log analysis across application, database, and server layers Own and manage incident resolution within SLAs, including escalations from L1 teams Execute and support upgrades, migrations, and patching activities with minimal guidance Maintain system performance, reliability, and availability through proactive monitoring and tuning Collaborate effectively with Dev, QA, DevOps, and Infra teams for root cause analysis and permanent fixes Contribute to automation, scripting, and operational efficiency improvements Ensure documentation, RCA reports, and knowledge sharing are consistently maintained Follow and enforce security, compliance, and access governance standards

Roles & Responsibilities

Atlassian Tools Administration Administer, configure, and maintain Jira, Confluence, and Jira Service Management (JSM) Manage workflows, schemes, permissions, plugins, and integrations Ensure high availability, performance optimization, and scalability Application & Platform Support Provide support for enterprise development tools integrated within the Atlassian ecosystem Perform advanced troubleshooting across multiple layers (application, infrastructure, DB) Ensure incident, problem, and change management processes are followed Infrastructure & System Administration (good to have) Administer and support Linux and Windows servers Manage and troubleshoot VMware environments Handle PostgreSQL databases, including maintenance and performance tuning Operations & Maintenance Support deployments, upgrades, migrations, and environment setup Perform health checks, monitoring, and capacity planning Maintain backup and disaster recovery processes Collaboration & Stakeholder Management Partner with cross-functional teams to resolve issues and improve platform utilization Act as a go-to technical SME for L1 teams and provide guidance when needed Documentation & Continuous Improvement Prepare Root Cause Analysis (RCA) for major incidents Maintain operational and configuration documentation Drive process improvements and automation initiatives Nice-to-Have / Added Advantages Experience with CI/CD integrations and DevOps ecosystems Exposure to cloud Atlassian deployments (AWS/Azure) Knowledge of security, audit, and compliance practices Familiarity with modern engineering practices (e.g., Spec-Driven Development)