Description

Regional Account Manager – Atlantic and Quebec, ServiceMaster Restore

Competitive Base salary, annual bonus, RRSP matching and benefits program

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Job Summary:

ServiceMaster Restore is looking for a dynamic, bilingual, result-oriented self-starter with excellent communication and organizational skills. As a member of the Account Management team, you will be responsible to pursue and develop business relationships as a key representative and liaison with industry stakeholders within the region. This unique role requires a combination of sales, commercial and insurance account management and brand marketing functions.

Reports to: Director of National Accounts

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Position Summary:
The Altantic/Quebec Regional Account Manager will identify, pursue, and cultivate business relationships within the regional territory to drive revenue growth and increase brand awareness. This individual will represent ServiceMaster’s Corporate Office and the ServiceMaster Restore franchise group, executing strategic sales and marketing initiatives. Through strong relationships and exceptional service, the Regional Account Manager will contribute to the expansion of ServiceMaster’s presence across the region, working collaboratively with internal teams and external partners.

Key Responsibilities:

Business Development and Sales Execution:

• Develop and execute a strategic sales and business development plan that aligns with regional and corporate objectives.
• Actively pursue opportunities to expand relationships with insurance companies, brokers, and commercial clients.
• Promote ServiceMaster Disaster Restoration services and key program initiatives to target markets.
• Facilitate resolution of account disputes and ensure smooth program account management.

Client and Stakeholder Engagement:

• Build strong relationships with franchisees, customers, and partners to enhance loyalty and drive revenue growth.
• Organize and participate in industry events to support marketing initiatives at the regional and national levels.
• Coordinate and deliver regional client training sessions, including continuing education (CE) programs.

Reporting and Performance Management:

• Monitor and report on account management activities, sales performance, and marketing efforts monthly.
• Leverage CRM tools to track customer engagement and ensure accurate data management.
• Align regional sales strategies with budgetary goals, managing promotional and marketing expenses effectively.

Operational Support:

• Support Regional and Corporate Meetings, workshops, and other key business activities.
• Ensure proper tracking and reporting of account assignments, sales results, and marketing initiatives.

Required Qualifications and Skills:

• A minimum of 5 years of experience in sales and business development.
• Successful completion of sales training programs.
• Industry knowledge of restoration, property insurance, or claims is an asset.
• Exceptional presentation, communication, and interpersonal skills.
• Strong organizational and self-management abilities, with a high level of self-motivation.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Enthusiastic, energetic, and punctual with a customer-first mindset.
• Must possess a valid driver’s license and vehicle, with a willingness to travel regularly.
• Bilingual

Preferred Qualifications:

• Proven experience in damage restoration and/or insurance claims management.
• A results-driven approach, with the ability to identify and act on growth opportunities.

Additional Notes:
This job description provides a high-level overview of the core responsibilities and expectations for the Atlantic/Quebec Regional Account Manager role. Duties may evolve based on organizational needs.

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