About the role
Role : ServiceNow Architect Telecom Domain
Location : Toronto
Hybrid
1yr contract
Overview
We are seeking a highly skilled and visionary ServiceNow Architect with deep expertise in Proactive Service Experience (PSE), Order Management for Telecommunications (OMT), and Hardware Asset Management (HAM) modules. The ideal candidate will bring a strong background in the telecommunications industry, with a solid grasp of TM Forum (TMF) frameworks, B2B telco processes, and API integration best practices. This is a strategic role focused on designing scalable, secure, and high-performing ServiceNow solutions that align with telco business models.
Key Responsibilities
Lead the architecture and design of ServiceNow solutions across PSE, OMT, and HAM modules Translate telco business requirements into scalable ServiceNow configurations and workflows Collaborate with cross-functional teams to ensure seamless API integrations with external systems Develop and maintain technical documentation, including architecture diagrams, integration specs, and configuration guides Ensure alignment with TMF standards and telco B2B operational models Provide technical leadership and mentorship to development teams Conduct architecture reviews, performance tuning, documentations and solution optimization Stay current with ServiceNow platform updates and industry trends, especially within the telco space
Required Qualifications
8+ years of experience in ServiceNow platform architecture and implementation Proven expertise in PSE, OMT, and HAM modules Strong understanding of telecommunications frameworks such as TMF, and telco B2B business processes Hands-on experience with REST/SOAP API integrations, web services, and data exchange protocols Excellent documentation skills with the ability to produce clear, concise technical artifacts Architect-level certifications in ServiceNow (e.g., Certified Technical Architect, Certified Master Architect) preferred Experience working in Agile environments and DevOps practices Strong communication and stakeholder management skills
Preferred Skills
Familiarity with telco OSS/BSS systems Experience with ServiceNow App Engine and custom application development Knowledge of ITIL, eTOM, and other telco operational standards Bilingual (English/French) is a plus for Montreal-based candidates
About Atlantis IT Group
"Atlantis IT Group" is an IT venture that offers end-to-end services and products. The focus of "the Company" is to cater one-stop solutions to small and medium-sized businesses.
"Atlantis" had its first branch in Toronto, Canada, and was established in 1990. The Company has emerged from a small farm to a medium company providing all sorts of solutions, headquartered in Toronto, Canada The Company has had its branches and offices in different countries such as the USA, Canada, and India for the last 32 years.
Atlantis is enlarging its global footprint by offering complementary product and service lines by partnering and strategically working with businesses. The primary specialized area of the Company includes ERP solutions, with cloud-based and on-premise solutions available to meet the requirements of all Industries.
OUR PRODUCTS:
"WORKSWARE ERP" The emergence of WORKSWARE ERP is noticed from a ground level to an upgraded form because of the integrated ERP system, dedicated towards forward-thinking discrete manufacturing enterprises.
"BM-Cloud" BM-Cloud is One of the key offerings of Atlantis consulting as a Cloud-based business management ERP software since 2013. The significant feature of BM-Cloud includes easy usage with the enhancement of simplicity and usability as a complete integrated ERP system. The fundamental modules covered by BM-Cloud are accounting, inventory management, purchasing, sales, and HR/payroll systems. In other words, it is designed primarily to support businesses in the trading and retail sectors and includes all the essential components required for a firm to assist in decision-making.
"BM-POS"
We provide a cloud-based retail solution with all the tools required to manage a retail business, including a sales screen, inventory management, real-time dashboard, employee administration, and other functions that keep retailers in charge of their operations.
About the role
Role : ServiceNow Architect Telecom Domain
Location : Toronto
Hybrid
1yr contract
Overview
We are seeking a highly skilled and visionary ServiceNow Architect with deep expertise in Proactive Service Experience (PSE), Order Management for Telecommunications (OMT), and Hardware Asset Management (HAM) modules. The ideal candidate will bring a strong background in the telecommunications industry, with a solid grasp of TM Forum (TMF) frameworks, B2B telco processes, and API integration best practices. This is a strategic role focused on designing scalable, secure, and high-performing ServiceNow solutions that align with telco business models.
Key Responsibilities
Lead the architecture and design of ServiceNow solutions across PSE, OMT, and HAM modules Translate telco business requirements into scalable ServiceNow configurations and workflows Collaborate with cross-functional teams to ensure seamless API integrations with external systems Develop and maintain technical documentation, including architecture diagrams, integration specs, and configuration guides Ensure alignment with TMF standards and telco B2B operational models Provide technical leadership and mentorship to development teams Conduct architecture reviews, performance tuning, documentations and solution optimization Stay current with ServiceNow platform updates and industry trends, especially within the telco space
Required Qualifications
8+ years of experience in ServiceNow platform architecture and implementation Proven expertise in PSE, OMT, and HAM modules Strong understanding of telecommunications frameworks such as TMF, and telco B2B business processes Hands-on experience with REST/SOAP API integrations, web services, and data exchange protocols Excellent documentation skills with the ability to produce clear, concise technical artifacts Architect-level certifications in ServiceNow (e.g., Certified Technical Architect, Certified Master Architect) preferred Experience working in Agile environments and DevOps practices Strong communication and stakeholder management skills
Preferred Skills
Familiarity with telco OSS/BSS systems Experience with ServiceNow App Engine and custom application development Knowledge of ITIL, eTOM, and other telco operational standards Bilingual (English/French) is a plus for Montreal-based candidates
About Atlantis IT Group
"Atlantis IT Group" is an IT venture that offers end-to-end services and products. The focus of "the Company" is to cater one-stop solutions to small and medium-sized businesses.
"Atlantis" had its first branch in Toronto, Canada, and was established in 1990. The Company has emerged from a small farm to a medium company providing all sorts of solutions, headquartered in Toronto, Canada The Company has had its branches and offices in different countries such as the USA, Canada, and India for the last 32 years.
Atlantis is enlarging its global footprint by offering complementary product and service lines by partnering and strategically working with businesses. The primary specialized area of the Company includes ERP solutions, with cloud-based and on-premise solutions available to meet the requirements of all Industries.
OUR PRODUCTS:
"WORKSWARE ERP" The emergence of WORKSWARE ERP is noticed from a ground level to an upgraded form because of the integrated ERP system, dedicated towards forward-thinking discrete manufacturing enterprises.
"BM-Cloud" BM-Cloud is One of the key offerings of Atlantis consulting as a Cloud-based business management ERP software since 2013. The significant feature of BM-Cloud includes easy usage with the enhancement of simplicity and usability as a complete integrated ERP system. The fundamental modules covered by BM-Cloud are accounting, inventory management, purchasing, sales, and HR/payroll systems. In other words, it is designed primarily to support businesses in the trading and retail sectors and includes all the essential components required for a firm to assist in decision-making.
"BM-POS"
We provide a cloud-based retail solution with all the tools required to manage a retail business, including a sales screen, inventory management, real-time dashboard, employee administration, and other functions that keep retailers in charge of their operations.