About this opportunity

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Reporting to the Senior Manager, Fraud Management, and supporting the broader Fraud Management & Corporate Security (“FMCS”) team, this role is responsible for managing a team of fraud analysts and senior fraud investigators as part of the overall Fraud Management program for Meridian Credit Union, and Meridian One Cap (collectively, “Meridian”).

Key Responsibilities

Team Management

• Manage a team of fraud analysts and senior fraud investigators to oversee fraud strategy activities (e.g. fraud detection rule implementation/policies, risk assessments, project work, etc.), provide feedback and recommendations, and set short and long-term goals and objectives.

• Identify opportunities to leverage force-multiplier strategies/tools (e.g. AI, automation, integration, etc.) and support FMCS leadership in all aspects of their deployment (implementation, change management, etc.).

• Support and coach direct reports to implement facets of the fraud strategy program as appropriate. Conduct reviews of material and strategically important fraud cases, and identify opportunities for control and process improvement while providing appropriate feedback to direct reports and other stakeholders.

• Identify training needs and development opportunities to ensure the team maintains fraud threat intelligence knowledge, data analysis techniques, and optimal communication skills to effectively achieve their mandate. Provide coaching and development feedback in a supportive and positive manner to enhance employee growth, development, and engagement.

• Manage system and access requirements as appropriate. Identify technological barriers that impede the team’s performance and efficiency.

• Complete hiring activities (e.g. application reviews, question set/case study design, interviews, etc.) when new employee onboarding is required.

Fraud Education/Communications/Reporting

• Collaborate with Branding, Marketing, and Communications to develop effective content and communication strategies for fraud education and awareness purposes, reducing successful fraud and scam victimization.

• Manage internal communications strategy to raise awareness on active fraud and scam trends.

• Upkeep and enhance the internal FMCS SharePoint site to ensure fraud resources and department contact information are readily available for Meridian employees.

• Collaborate with Learning and Development and project teams to ensure that all Meridian employees receive the required FMCS training.

• Ensure that FMCS policy and procedure documents are reviewed, updated, and/or enhanced within their review cycles, or when required.

• Assist in the creation of net-new policy and procedure, and their addition to the Standard Operating Procedure (“SOP”) inventory to ensure required activities are documented for business continuity purposes.

• Effectively generate monthly, quarterly, and ad-hoc reporting covering the fraud metrics for multiple channels to communicate fraud strategy performance and trend analysis.

• Prepare and write reports that include detailed recommendations and summaries aimed at senior leadership and executive level audiences.

• Actively participate in all Risk & Control Self-Assessments (“RCSA”) to provide effective challenge to Meridian departments of their control universe.

Strategy Management and Development:

• Collaborate with Branding, Marketing, and Communications to develop effective content and communication strategies for fraud education and awareness purposes, reducing successful fraud and scam victimization.

• Manage internal communications strategy to raise awareness on active fraud and scam trends.

• Upkeep and enhance the internal FMCS SharePoint site to ensure fraud resources and department contact information are readily available for Meridian employees.

• Collaborate with Learning and Development and project teams to ensure that all Meridian employees receive the required FMCS training.

• Ensure that FMCS policy and procedure documents are reviewed, updated, and/or enhanced within their review cycles, or when required.

• Assist in the creation of net-new policy and procedure, and their addition to the Standard Operating Procedure (“SOP”) inventory to ensure required activities are documented for business continuity purposes.

• Effectively generate monthly, quarterly, and ad-hoc reporting covering the fraud metrics for multiple channels to communicate fraud strategy performance and trend analysis.

• Prepare and write reports that include detailed recommendations and summaries aimed at senior leadership and executive level audiences.

• Actively participate in all Risk & Control Self-Assessments (“RCSA”) to provide effective challenge to Meridian departments of their control universe.

• Support and enhance FMCS process integration with Meridian’s Anti-Money Laundering (“AML”) program to improve data quality, efficiency, and effectiveness of both programs.

• Support the FMCS team in the creation and execution of short-term and multi-year plans to achieve program goals. Conduct analysis to support FMCS input into Meridian’s risk appetite, tolerance, and measurement frameworks.

Project Management:

• Represent FMCS on enterprise initiatives and complete associated tasks. Act as a key point of contact across enterprise projects and build effective collaboration across project teams and all Three Lines of Defense. Integrate FMCS’ program with critical internal teams (IT, Enterprise Risk Management, Internal Audit Services, AML, etc.).

• Represent Meridian at industry initiatives (e.g. Real Time Rail, Open Banking, etc.) and ensure FMCS supports financial innovation and new Meridian products while managing fraud risks.

• Make decisions autonomously and handle questions from project stakeholders with minimal direction.

• Support the development and testing of business requirements within projects.

• Provide research and insight into industry-best fraud identification and mitigation practices, document them, and present key findings to stakeholders.

• Complete fraud risk assessments to identify areas of fraud risk within projects and initiatives and ensure adequate controls are in place.

• Communicate project status, developments, and issues with senior leadership proactively.

• Drive organizational alignment towards sounds policy and process development.

• Identify system enhancements to improve fraud risk management and take the lead to implement those enhancements.

• Ensure that appropriate fraud mitigation controls are present within any industry tools or outside vendors that are embedded within initiatives.

• Assist FMCS leadership to research, scope, create, and present business cases required to acquire new tools and resources to augment the Meridian Fraud Program.

• Achieve buy-in from stakeholders through sound analysis and effective, clear communication.

Knowledge, Skills, and Abilities

• 3-5 years’ experience in the financial services industry. Robust understanding of financial products, services, policy and procedures standards, industry best practices and delivery systems, and their application in a fraud risk context.

• Understanding of the various types of fraud schemes and tactics used by fraudsters, and the corresponding fraud strategy/control methodologies to mitigate them.

• Minimum 1 year leadership experience or equivalent, including providing coaching and guidance through a peer or direct report relationship.

• Ability to coach, mentor, and develop employees via a peer or direct report relationship.

• Designation from the Lean Six Sigma certification program (e.g. Yellow Belt) is preferred.

• Designations such as the Certified Fraud Examiner (“CFE”), Certified Financial Crime Specialist (“CFCS”), Chartered Financial Analyst (“CFA”), or Certified Anti-Money Laundering Specialist (“CAMS”), or progress toward them are an asset.

• Advanced knowledge of Microsoft Office Suite. Use quick analytics tools like pivot tables, VBA and create formulas in Excel. Comfortable using Microsoft SQL Server to extract and isolate data and Microsoft Azure DevOps to log project/initiative updates.

• Highly developed analytical and problem-solving skills.

  • Able to approach data with the right questions and know how to recognize trends.
  • Develop and use structured approaches to identify root causes and opportunities.
  • Use insights from the data to tell a story and drive directions and decision on further analysis and action.
  • Cross validate findings using data from multiple sources and look for opportunities to innovate, improve and automate aspects of the Fraud Management program.

• Good grasp of Canadian Privacy Legislation, Criminal Law, and Anti-Money Laundering (“AML”) regulations and requirements in the context of Fraud Risk Management.

• Understanding of the credit card industry, including the various types of credit cards, their features, and the regulations governing them.

• Excellent written and verbal communication skills with a proven ability to clearly articulate observations/recommendations in an organized, understandable, and efficient format.

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

**Salary Range: CAD $**79,100.00 to $118,700.00 annually.

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: Toronto Corporate Office located at 3280 Bloor St W, Etobicoke, ON.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success

• We provide you with the tools and technology needed to delight your candidates and clients

• You'll get to work with and learn from diverse industry leaders

• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues

• This isn't your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset

• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.

• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.

• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Who we are:

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Find our story here: About Meridian

Experience the Difference!

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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