Position Type: Union Auxiliary
Department: Operations
Direct Supervisor: Assistant Manager, Operations
Anticipated Start Date: September 2025

Positions Available: Multiple

Are you a dependable and safety-focused professional looking for flexible, hands-on work in a dynamic facility environment? We are currently seeking Auxiliary Operations Workers to support the day-to-day ice-making and operation of our facility. In this on-call role, you will assist with a variety of tasks including ice maintenance, mechanical systems support, custodial duties, and event conversions. You will work both independently and as part of a team to ensure the facility is safe, clean, and operating efficiently for staff, users, and the community. This is a great opportunity for someone with technical skills and a strong customer service mindset looking to contribute in a flexible, as-needed capacity.

Job Summary

• Responsible as assigned for maintaining and operating the facility and related equipment/assets in a safe and efficient manner
• Monitors and operates refrigeration, mechanical and ice making equipment/systems
• Performs repairs and maintenance as assigned and within (when applicable) the permissions of individual certification(s)
• Responds to on-demand service calls and proactively engages in core work assignments related to facility, equipment and/or asset maintenance
• Liaises with internal, external and partner stakeholders proactively and as assigned
• Responsible to ensure that all work performed is done in a safe, responsible and respectful manner, ensuring outstanding customer service and guest experience as core deliverables

Examples of Work

• Operates the facility as assigned, and in a safe and efficient manner

• Monitors, and as required operates equipment and direct digital controls (DDC) systems related to refrigeration, mechanical/HVAC, lighting and other building controls/systems as assigned

• Performs minor and/or routine maintenance and repair throughout the facility, including equipment and assets

• Responds to facility, equipment and/or asset issues, prioritizing work in order to maintain a safe environment for staff and users

• Safely operates, maintains and services ice resurfacers and ice making equipment

• Inspects, maintains and services sport and field-of-play equipment as required

• Maintains and delivers first-class ice conditions specific to the needs of each program and/or sport

• When applicable, participates in ice in/out procedures and sport/logo application/removal

• Monitors, and as required operates the refrigeration ice plant in a safe and efficient manner

• Keeps accurate records, including, but not limited to daily logs, equipment usage reports, maintenance records and incident reporting

• Uses computer applications as required

• Drives vehicles as required and/or assigned, including (but not limited to) ice resurfacers, maintenance & utility vehicles, forklifts, scissor lifts and boom lifts

• Performs facility and equipment conversions as required

• Assists event and frontline services as required

• Performs custodial/cleaning duties as required and/or assigned

• Communicates with and assists contractors and external service providers as required

Qualifications

• Completion of Grade 12
• Certification issued by Technical Safety British Columbia (TSBC) - minimum Ice Facility Operator (IFO)
• • Refrigeration Operator (RO) or 4th Class Power Engineer certifications are an asset
• BC Class 5 Driver’s License
• Safe and skilled ice resurfacer operator
• Safe and skilled knowledge and ability in all aspects of ice making
• Operating knowledge and ability to use all types of building maintenance equipment
• Ability to safely perform ongoing physical aspects of the job
• Proficient with computers and capable to operate DDC systems related to refrigeration, HVAC/mechanical and lighting
• Excellent oral & written language skills, with ability to perform and maintain accurate reports, logs and other critical communications as required
• Ability to communicate and deliver outstanding customer service/experience to all stakeholders
• Ability to perform and thrive independently and as part of a team
• Must be able to complete and maintain a successful criminal record check
• All qualifications listed must be maintained in good standing during the life of employment

Assets

• Fork Lift Operator Certificate
• Boom/Aerial Lift Operator Certificate
• Fall Protection Certificate
• Arena Ice Maker Certificate
• Skilled Trade(s) Ticket
• Building Service Worker Certificate
• WHIMIS Training & Certificate
• Valid Standard First Aid and AED Certification
• Experience working with high performance athletes and local sporting organizations

Hours of work: Length and number of shifts vary based on operational needs. Hours of operations are 5:30am-2:00am daily.

Compensation: Hourly rate is dependent on certificate held as per the collective agreement.

• IFO - $33.36
• RO - $35.63
• 4th Class - $39.32

Additional 12% in-lieu of benefits that increases to 16% after 1000 hours of work.

Perks: Our workplace culture embraces People, Excellence, Leadership, Team and Innovation. We offer meaningful benefits that make a difference for you and your family:

• Access to 20,000 sq ft fitness centre with top class facilities, over 100 pieces of strength and cardio equipment, 4-storey climbing wall, YYoga studio, endless fitness classes, Olympic sized ice rinks and the Richmond Olympic Experience (ROX) museum
• Municipal Pension Plan
• Collaborative team environment
• Learning and development opportunities

The Richmond Olympic Oval is an equal opportunity employer and welcomes applications from all groups. This includes women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity. We also recognize unique styles, perspectives, beliefs and creativity that support a diverse, respectful, inclusive and collaborative work environment.

If you believe this is the role for you, have a great attitude, and are passionate about delivering exceptional customer service and have a genuine interest in contributing to the greater good of our company and our community, we want to hear from you!