Top Benefits
About the role
As a Guest Experience Manager, you're committed to being your best self and working with integrity as you learn how to operate a multimillion-dollar restaurant. Our ideal candidate has a commitment to teamwork and a desire to learn and grow.
The Guest Experience Manager at Earls is first and foremost a guest facing role. The GEM role is all about Guest relationships - it's your job to make regular guests, develop a database of great information to personalize Guest experiences, and to create relationships between our guests and the floor team. You will be the Maitre D's of an area forgotten, that roam the floor, moving from table to table creating special moments for our guests, and recognizing them by name and preference.
As a Guest Experience Manager, you will
Exemplify exceptional leadership skills. Using our core values, you take a stand for yourself, your career, and the way you lead. Be the caretaker of data and facilitator of relationships. Bridge the gap between technology and true, in-person, authentic hospitality. Be a problem solver and a supportive team player. Tackle problems by using your multi-tasking and communication skills, and be empowered to make decisions with the best interest of the restaurant in mind. Demonstrate your passion for the guest experience. Display your love for food and drink through exceptional menu and product knowledge.
What we need from you
Dedication and experience in a leadership role. A passion and commitment to hospitality, teamwork, and fun. A commitment to fostering a supportive and engaging experience for your team members and guests. A willingness to learn and an openness to feedback, coaching, and mentorship. The ability to legally work in Canada.
What’s in it for you
Competitive compensation
Flexible scheduling to support work/life balance Leadership meal budget Employee discount Mentorship programs In-house hospitality and culinary training programs Leadership programs Career development and opportunity for advancement
Apply Now!
This posting is for an existing position vacancy.
Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.
All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.
Not the right fit? Search for Guest Experience Manager jobs in Toronto, Ontario, Canada
About Earls Vaughan
Why Earls?
Earls Kitchen + Bar is a family-run business, launched by father and son, Leroy Earl “Bus” Fuller and Stanley Earl Fuller in the early ‘80s and is also one of North America’s most successful independent restaurant groups. There are about 7,000 employees at 69 locations from Vancouver to Miami. Earls started with a simple idea: a laid-back burger and beer joint. Earls' early success was based on innovation, the best ingredients and great service.
While keeping these core values, Earls has become a trend setting high end restaurant group known for ‘unchaining the chain’ with customized new build locations, and innovative improvements to existing restaurants. We are a force to be reckoned with in the restaurant industry where employees and partners feel a strong sense of pride representing the Earls brand.
Similar Jobs
Top Benefits
About the role
As a Guest Experience Manager, you're committed to being your best self and working with integrity as you learn how to operate a multimillion-dollar restaurant. Our ideal candidate has a commitment to teamwork and a desire to learn and grow.
The Guest Experience Manager at Earls is first and foremost a guest facing role. The GEM role is all about Guest relationships - it's your job to make regular guests, develop a database of great information to personalize Guest experiences, and to create relationships between our guests and the floor team. You will be the Maitre D's of an area forgotten, that roam the floor, moving from table to table creating special moments for our guests, and recognizing them by name and preference.
As a Guest Experience Manager, you will
Exemplify exceptional leadership skills. Using our core values, you take a stand for yourself, your career, and the way you lead. Be the caretaker of data and facilitator of relationships. Bridge the gap between technology and true, in-person, authentic hospitality. Be a problem solver and a supportive team player. Tackle problems by using your multi-tasking and communication skills, and be empowered to make decisions with the best interest of the restaurant in mind. Demonstrate your passion for the guest experience. Display your love for food and drink through exceptional menu and product knowledge.
What we need from you
Dedication and experience in a leadership role. A passion and commitment to hospitality, teamwork, and fun. A commitment to fostering a supportive and engaging experience for your team members and guests. A willingness to learn and an openness to feedback, coaching, and mentorship. The ability to legally work in Canada.
What’s in it for you
Competitive compensation
Flexible scheduling to support work/life balance Leadership meal budget Employee discount Mentorship programs In-house hospitality and culinary training programs Leadership programs Career development and opportunity for advancement
Apply Now!
This posting is for an existing position vacancy.
Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.
All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.
Not the right fit? Search for Guest Experience Manager jobs in Toronto, Ontario, Canada
About Earls Vaughan
Why Earls?
Earls Kitchen + Bar is a family-run business, launched by father and son, Leroy Earl “Bus” Fuller and Stanley Earl Fuller in the early ‘80s and is also one of North America’s most successful independent restaurant groups. There are about 7,000 employees at 69 locations from Vancouver to Miami. Earls started with a simple idea: a laid-back burger and beer joint. Earls' early success was based on innovation, the best ingredients and great service.
While keeping these core values, Earls has become a trend setting high end restaurant group known for ‘unchaining the chain’ with customized new build locations, and innovative improvements to existing restaurants. We are a force to be reckoned with in the restaurant industry where employees and partners feel a strong sense of pride representing the Earls brand.