Job Description

About Avanade’s Advisory & Experiences Practice

Want to drive customer value with AI and turn your ideas into human impact? So do we.

At Avanade, we are breaking apart the traditional process of setting strategies and goals first, then finding technologies to achieve them. In the age of AI and rapid digital transformation, there’s no time for that linear process. We partner with clients to accelerate value by being ambitious, imaginative – and fast. We believe “big” and deliver personally. We relentlessly challenge, encourage, support our client partners and each other.

About Avanade Advisory and Experiences
As the strategic and experience consulting arm of Avanade, our Advisory & Experiences practice ensures enterprise technology investments deliver real business results. We combine deep Microsoft expertise with strategic vision and human understanding to transform how organizations apply technology to accomplish their goals. Our approach is comprehensive yet practical: we develop strategies rooted in business objectives, design systems that humans actually want to use, and enable our clients to implement real solutions that drive measurable outcomes—from operational efficiency to productivity gains, sustainable growth, and breakthrough innovation.

Within Organizational Change Management (OCM), we guide clients through the journey from awareness to adoption for critical Artificial Intelligence, Enterprise Resource Planning, Customer Relationship Management, and Microsoft 365 transformations. Our consultants help our clients realize the full value of their Microsoft technology investments, aligning stakeholders around shared visions, developing and implementing tailored change strategies, leading communications and engagement efforts, assessing change impacts, and designing training programs that upskill workforces and drive sustained adoption. We measure what matters—tracking progress, surfacing insights, and adjusting strategies to ensure lasting impact. Microsoft is our medium, and we are masters of our craft—bringing unmatched product knowledge, strategic insight, and human-centered delivery to every engagement.

Key Responsibilities

• Lead and deliver organizational change management strategies for AI-enabled workplace transformation programs and ERP transformation programs with a focus on Microsoft technologies.

• Assess organizational readiness and identify gaps in capabilities, culture, and processes.

• Facilitate stakeholder engagement, communication planning and change impact assessments across diverse organizational levels.

• Design and facilitate training programs to upskill client workforces and support technology adoption.

• Define and implement change measurement frameworks to track adoption, engagement, and business impact.

• Collaborate with cross-functional teams to ensure alignment between change strategy, business goals, and technical delivery.

• Build trusted relationships with client stakeholders to support program success and long-term transformation.

• Coach client team members in change management best practices.

• Apply design thinking and human-centered approaches to change planning and solution design.

• Navigate ambiguity and adapt change strategies to dynamic client environments and evolving program needs.

Qualification

Required Qualifications

• Demonstrated experience in management consulting, preferably with a global firm.
• Minimum 2 years in client-facing change management roles, with prior experience in ERP and/or AI-enabled initiatives.
• Familiarity with AI tools and agents (e.g., Microsoft Copilot) and their integration into change management strategies.
• Comfortable navigating complex, matrixed environments and working across cross-functional teams.
• Demonstrated ability to apply design thinking and human-centered approaches to change planning.
• Strong analytical skills with experience using data to inform and measure change impacts.
• Exceptional verbal and written communication skills, including executive-level storytelling.
• Flexible, analytical, AI literate, and effective in dynamic client environments.
• Proficient in Microsoft Office Suite and familiar with broader Microsoft ecosystem tools.
• Willingness to travel within North America (up to 75%).

Preferred Qualifications

• Bachelor’s degree required; advanced degree or MBA preferred
• Certification in change management methodologies (e.g., Prosci)
• Certification in D365 fundamentals (ERP)
• Certifications in M365 Copilot a plus

Compensation for roles at Avanade varies depending on a wide array of factors including but not limited to the role, skill set and level of experience. As required by local law, Avanade provides a reasonable base salary range of compensation for roles that may be hired throughout Canada, as set forth below:

• Toronto, Calgary, Vancouver, Ottawa: $88,800 - $105,450