(CAN) Senior Specialist, Strategic Account Management
About the role
Position Summary...
This role manages various duties to promote Seller Growth by leveraging data, building relationships, and executing conversion-driving processes. Responsibilities include pricing, marketing, trust and safety, and escalation resolution to improve Seller offer visibility and conversion.
What you'll do...
The role liaises with internal stakeholders to measure, track, and analyze OKRs, including but not limited to pricing, marketing, trust and safety, product content, and reviews. Responsibilities include executing identified business strategies and tactics to drive incremental conversion by analyzing pricing data and developing actionable insights.
The role also measures, tracks, and analyzes key Seller account metrics, preparing insights related to assortment, Seller resolutions, trust and safety, marketing, and progress on delivery of KPIs. Actioning Associate escalations to maintain trust and enable Seller Growth success is another key aspect of this role.
Additionally, this role conducts business process analysis and re-engineering, recommending solutions to improve efficiency and effectiveness. Contributing to the training and support of associates affected by new systems and processes, including backup support, is also expected. Collaboration with cross-functional teams to achieve business objectives ensures the Marketplace aligns with broader goals and strategies in areas such as Technology, OMNI Merchandising, Marketing, SEO & Analytics, Site Merchandising, Legal, Compliance, and third-party interactions.
Qualifications
- Advanced skills in Microsoft Excel and PowerPoint
- Strong communication abilities for data analysis and presentations to varied audiences
- Retail, management, or customer service experience preferred
- Team player with a track record of driving sales and delivering excellent customer service
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or older
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada
About Walmart
Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world’s biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. When you join our Walmart family of brands, you’ll play a crucial role in shaping the future of retail, improving millions of lives around the world.
We are ecstatic to have been named a Great Place to Work® Certified May 2023 – May 2024, Disability: IN 2023 Best Places to Work, and Fast Company 100 Best Workplaces for Innovators 2023.
This is that place where your passions meet purpose. Join our family and build a career you’re proud of.
(CAN) Senior Specialist, Strategic Account Management
About the role
Position Summary...
This role manages various duties to promote Seller Growth by leveraging data, building relationships, and executing conversion-driving processes. Responsibilities include pricing, marketing, trust and safety, and escalation resolution to improve Seller offer visibility and conversion.
What you'll do...
The role liaises with internal stakeholders to measure, track, and analyze OKRs, including but not limited to pricing, marketing, trust and safety, product content, and reviews. Responsibilities include executing identified business strategies and tactics to drive incremental conversion by analyzing pricing data and developing actionable insights.
The role also measures, tracks, and analyzes key Seller account metrics, preparing insights related to assortment, Seller resolutions, trust and safety, marketing, and progress on delivery of KPIs. Actioning Associate escalations to maintain trust and enable Seller Growth success is another key aspect of this role.
Additionally, this role conducts business process analysis and re-engineering, recommending solutions to improve efficiency and effectiveness. Contributing to the training and support of associates affected by new systems and processes, including backup support, is also expected. Collaboration with cross-functional teams to achieve business objectives ensures the Marketplace aligns with broader goals and strategies in areas such as Technology, OMNI Merchandising, Marketing, SEO & Analytics, Site Merchandising, Legal, Compliance, and third-party interactions.
Qualifications
- Advanced skills in Microsoft Excel and PowerPoint
- Strong communication abilities for data analysis and presentations to varied audiences
- Retail, management, or customer service experience preferred
- Team player with a track record of driving sales and delivering excellent customer service
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or older
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada
About Walmart
Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world’s biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. When you join our Walmart family of brands, you’ll play a crucial role in shaping the future of retail, improving millions of lives around the world.
We are ecstatic to have been named a Great Place to Work® Certified May 2023 – May 2024, Disability: IN 2023 Best Places to Work, and Fast Company 100 Best Workplaces for Innovators 2023.
This is that place where your passions meet purpose. Join our family and build a career you’re proud of.