Job Opening Number: 106995

Job Requisition Number: 44

Number of Positions: 1

Job Type: Management and Administration

Job Code: Advisor 6, 35

Department: CORPORATE SUPPORT SERVICES

Division: Corporate Budget Office

Hiring Salary Range: $100,277.00 - $112,812.00 per annum

Maximum of Salary Range: $125,346.00 per annum

Job Grade: 006

Job Status and Duration: Full Time (FT), Regular (R), vacancy

Hours of Work: 35

Location: West Tower

Posting Date: 03/09/2026

Closing Date: 03/27/2026

Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.

External and internal applicants are now being considered.

The City is seeking a Business Improvement Advisor to drive enterprise-wide continuous improvement initiatives that enhance service quality, efficiency, and productivity. This role leads cross-department projects, builds internal capability, and fosters a culture of continuous improvement. We are looking for a collaborative, results-oriented leader who inspires teams and delivers measurable, sustainable impact.

Area Of Responsibility Reporting to the Manager, Business Improvement & Innovation, this role is accountable for advising the development and delivery of a business improvement program. Fosters a business improvement culture for the City across all operating departments and functional areas. Partners with department leaders to identify opportunities for improving quality, service and productivity, as well as appropriate methods, tools and resourcing required. Ensures business improvements projects align with the Strategic Plan. Provides support throughout the entire improvement process, from defining the mandate to implementing solutions, and follow-through to ensure tangible benefits are realized and reported. Responsible for inspiring and supporting leaders, and coaching teams in achieving sustainable business results and developing business improvement capabilities across the organization.

• Lead Business Improvement projects: Lead, develop, and administer a business improvement process without detailed instruction or supervision through the application of sound business improvement methodology, innovative and critical thinking, problem solving and analytical skills. Partners with City leaders to define clear targets and goals for improvement such as cost savings, quality, productivity, reliability and adequacy of tools and equipment. Supports leaders to:
• Provide expert advice and guidance on the identification of process issues, improvement and sustainment of optimized business processes
• Determine user requirements, system restraints, maps processes (current, optimized and future state)
• Review operational needs, including resources (budget, staffing, scheduling, equipment and facilities), relevant legislation and/or regulations and identifying potential gaps
• Lead analysis (data, performance measures, goals and objectives) and provide facilitation with organizational leaders in reviewing existing business practices and processes (for accuracy, effectiveness and/or efficiency
• When possible, identify and recommend alternative service delivery options
• Provide recommendations to ensure tangible and sustainable benefits are realized and reported
• Ensure employee buy-in, motivation and behaviour change to support and realize the implementation of business improvement principles
• Ensure Employees are empowered with the required skills for a self-sustainable business improvement to be adopted
• Follow-up on action plans regularly, measure, monitor and report the results of the business improvement project.
• Program Leadership: Identifies and prioritizes business improvement opportunities across the organization, providing leadership support to critically evaluate existing processes, improve and adapt where and when required for Lean process improvement. Collaborates and engages teams to identify and implement appropriate business improvement methods and tools. Provide training to operational units in business improvement programs. This includes applying expertise in instructional design and adult learning principles to design, deliver, manage and evaluate learning and development programs using a variety of learning methods that appeal to various learning styles. Empowers employees by leading and facilitating workshops that brainstorm current state, embed understanding of techniques and tools necessary to continuously implement lean principles within their work environments. Supports team activities throughout all improvement cycles to foster an environment of collaboration and success. Acts as a business improvement coach for all employees. Supports department leaders in implementation of their improvements – simplifying, optimizing, innovating processes and efficiencies.
• Business Performance Assessment: Lead and assess levels of performance and promotes the development of ideas in order to increase organizational efficiency and effectiveness. Educates business partners on solutions and financial plans through effective communication. Leads implementation of any corrective action plans and verifies effectiveness of solutions. Champions and enables tracking, measuring and reporting of improvements implemented, contributing to the creation of an organizational culture that encourages and recognizes team work and accountability for results. Measures monitoring of best business practices to improve the organization’s competitiveness. Provides recommendations to leadership team to influence decision-making and improvement needs
• Communication and Reporting: Effectively communicates with leaders to drive alignment, decision-making and implementation of improvements. Presents progressive implementation of improvements to the leadership team. Provides expert advice and recommendations to influence decision-making for positive outcomes. Prepares reports that advise City Council and management on business improvement trends, challenges, opportunities, and results. Monitor and tracks business improvement initiatives and reports regularly on implemented changes. Implements targets, measurements and reporting mechanisms to demonstrate improvement initiatives.
• Corporate Contribution & Accountability: Builds and fosters strong working relationships and collaborations with internal and external partners and stakeholders, to meet business goals and objectives. Anticipates, assesses and evaluates internal and external risk factors that affect organizational performance, and collaborates with leaders on strategies and tactics to mitigate risks and improve the quality of City services, resources and programs available. Establishes corporate indicators that measure the evolution of improvements. Analyses and advises on budgets and financial spending, effectively tracking cost savings or avoidances, increases in quality, productivity, capacity, etc. across the organization. Works collaboratively with all levels of staff when assessing business improvement needs and organizational process enhancements. Keep abreast of current Business Improvement research and trends to ensure that the City’s programs incorporate leading edge practices.

Education SELECTION CRITERIA:

• Post-secondary degree in science, business, engineering or similar. Master’s Degree an asset (MBA or MPA, preferred).
• Certification in Lean, Six Sigma, 5S and/or PMP designation with superior project implementation skills, from initial planning to completion, and follow-up

Experience

• Minimum of 5 years experience in leading change and deploying business improvement programs using Lean, Six Sigma and/or other methodologies; public sector and unionized environment an asset.
• Proven track record in driving change and delivering tangible benefits with sustainable results within complex organizations in various progressive industries/ environments.

Other Skills And Assets

• Possess an enterprise mindset with demonstrated experience managing diverse stakeholder needs and interests, building and maintaining effective relationships at all levels within an organization
• Ability to lead, motivate and coach diverse teams to obtain cooperation, instill accountability and achieve results
• Relevant experience in developing and facilitating training, as well as documenting requirements, results, writing reports, etc.
• Experience with financial modelling &/or data mining and analysis tools and techniques in the resolution of real world business issues
• Excellent verbal and written communication, presentation and facilitation skills
• Must be able to manage multiple activities on multiple projects, organize self and others to meet aggressive timelines.
• Must be able to maintain confidentiality, exercise discretion and tact in sensitive situations.
• Expertise with Microsoft tools (Excel, WORD, SharePoint, Visio, etc.

Mandatory Requirements Lean/Six Sigma Green Belt or Black Belt certification

Additional Information

Interview: Our recruitment process may be completed with video conference technology.

• Various tests and/or exams may be administered as part of the selection criteria.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online by clicking the apply now button by (03/27/2026) and complete the attached questionnaire.

We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

We thank all applicants; however, only those who demonstrate they meet the required qualifications through their application/resume will be considered in the recruitment process in accordance with the respective Collective Agreement(s). Various tests and/or exams may be required as part of the selection criteria. Successful candidates will be required, as a condition of employment, to execute a written employment agreement.

The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition.

If you would like to request content in an alternate format, please contact the Accessibility office by submitting a new Alternate Format Request.