Job Title: Front Desk Supervisor
Location: Squamish, BC
Schedule: Rotating – 4 days on, 3 days off, then 3 days on, 4 days off (average 42 hours/week)
Shifts: 8:00 AM – 8:00 PM
Pay Rate: $22.50/hour
Benefits: Extended health & dental after 6 months of employment

Position Summary
We are seeking a service-driven and detail-oriented Front Desk Supervisor to oversee daily operations at the front desk of a residential property in Squamish. This role is ideal for someone with a passion for hospitality, who thrives in fast-paced environments, and enjoys leading a small guest services team. You will be responsible for ensuring a smooth guest experience from arrival to departure, while supporting and supervising 1–2 front desk team members.

Key Responsibilities
Guest Services & Hospitality Leadership

• Greet guests warmly, manage check-ins/outs, and respond promptly to inquiries and requests
• Set the tone for exceptional service by modeling professionalism and attentiveness
• Handle guest complaints or escalations with discretion, empathy, and appropriate resolution
• Ensure the lobby and reception areas are welcoming, clean, and well-organized at all times

Team Supervision

• Oversee a small team of 1–2 front desk agents or concierge staff during shifts
• Assign daily duties, provide support, and ensure consistent service standards are maintained
• Deliver on-the-job coaching and assist in onboarding new front desk personnel
• Monitor shift activities and ensure all procedures are followed accurately and efficiently

Operations & Communication

• Coordinate with maintenance and management to ensure seamless service
• Maintain daily reports, shift logs, and incident documentation
• Liaise with external service providers and internal departments for requests or facility needs

Qualifications

• Minimum 1 year of supervisory or team lead experience in a hotel, resort, or customer service environment
• Strong hospitality mindset with a focus on delivering exceptional guest experiences
• Excellent verbal and written communication skills; confident in conflict resolution
• Familiarity with front desk systems, email, Microsoft Word, and mobile tools
• Ability to climb stairs, and remain on your feet during long shifts
• Availability to work 12-hour shifts on a rotating schedule, including weekends and holidays
• Asset: Valid BC Security License or willingness to obtain within 3 months

If you are a natural leader who enjoys being the go-to person in a guest-focused setting, and you’re looking to grow your career in hospitality management, we encourage you to apply.

How to Apply:

Please submit your resume to , and include a cover letter (optional).

Note: Only candidates shortlisted for interviews will be contacted.

We appreciate your interest in joining our team and look forward to hearing from you!

#headconcierge, #hospitality, #hotel, #customerservice, #frontdesksupervisor

8 am to 8 pm
42 hours per week