Job Description

Title: Customer Experience Rep

Id: 21095

Type: FullTime

Location: Bolton, ON

At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.

Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.

Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!

We are seeking a highly motivated and detail-oriented Customer Experience Representative (12 Month Contract) to join our team at Bolton Campus. The primary responsibility of the successful candidate will be to ensure that our customers and prospects have a delightful experience while visiting our campus.

Responsibilities

Coordinate all customer/prospect visits to the Bolton Campus, ensuring that they have a seamless and enjoyable experience. Collaborate with various internal teams, including Sales, Marketing, Operations, and Facilities, to ensure that all aspects of the customer visit are well-organized and executed. Prepare and manage all necessary documentation and materials required for customer visits, including agendas. Managing on-site logistics for visits including booking of conference rooms, hotels, catering requests, and transportation as needed. Provide guidance and support to customers throughout their visit, answering questions and addressing any concerns they may have. Ensure that all facilities, including meeting rooms and presentation areas, are clean, tidy, and well-maintained. Act as the main point of contact for customers throughout their visit, building strong relationships and representing the Husky brand in a positive manner. Attending planning sessions as needed in advance of high-priority visits. Prepare post-visit reports and feedback, identifying areas for improvement and making recommendations for enhancing the customer experience. Maintain accurate records of customer visits, ensuring that all relevant information is recorded and communicated to the relevant teams. Manage promotional goods inventory, including ordering, and request fulfillment, managing shipments to Husky locations globally. Prepare and update presentations for internal reference outlining the customer experience processes, promotional item ordering, etc. Maintain and update SOP documents related to customer experience. Manage and route incoming campus communications and inquiries, ensuring timely direction to the appropriate departments and contacts. Maintain and regularly update the organization's internal directory and extension database to ensure accurate employee and departmental contact information.

Requirements

Post-secondary education or equivalent work experience. Welcoming and friendly attitude with a customer-focused approach. Proven experience in customer service or hospitality roles, preferably in a corporate environment. Excellent organizational and project management skills, with the ability to manage multiple tasks simultaneously and prioritize effectively. Strong attention to detail and a quick learner. Excellent written and verbal communication skills, with the ability to communicate effectively with customers, colleagues, and stakeholders at all levels. Proficiency in MS Office, including Word, Excel, PowerPoint, and Canva. Ability to work independently and as part of a team, with a positive and proactive attitude. Flexibility and ability to adapt to accommodate scheduling changes and client requests.

Vacancy: Replacement

Pay Range: $23.00 - $25.00 per hour

Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks.

Husky TechnologiesTM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner.

Information received relating to accommodation measures will be addressed confidentially.

No agency or telephone inquiries please.