Branch Manager/Directeur(trice) de succursale
About the role
Poste : Directeur(trice) de succursale – Val-d’Or
Relevant de : Directeur général
Supervise : Service, Matériaux, Service à la clientèle
But du poste :
Le ou la Directeur(trice) de succursale assure le leadership dans l’élaboration de plans opérationnels stratégiques, de budgets et de prévisions pour la succursale de Val-d’Or. Il/elle supervise les objectifs des différents départements, tout en veillant à ce que les cibles de satisfaction de la clientèle soient atteintes.
Tâches et responsabilités essentielles :
- Superviser l’administration et le développement organisationnel des processus et procédures internes propres à MacLean Val-d’Or (structure organisationnelle, objectifs et buts annuels, perfectionnement professionnel des employés).
- Assurer l’amélioration, le développement et le maintien d’une structure organisationnelle équilibrée et veiller à ce que les ressources humaines nécessaires soient disponibles pour un fonctionnement efficace et performant de la succursale.
- Être responsable de la formation et du développement du personnel de la succursale.
- Veiller à l’efficacité de la main-d’œuvre opérationnelle.
- Améliorer ou redéfinir les processus/procédures actuels afin de maximiser l’efficacité et la rentabilité.
- Fournir du mentorat et du coaching aux subordonnés directs, qu’ils travaillent à distance ou sur place.
- S’assurer que les politiques et procédures de MacLean soient respectées par les employés.
- Gérer les équipes du marché secondaire, du service et du service à la clientèle afin d’assurer la satisfaction continue des clients et le maintien du niveau de service attendu.
- Gérer les programmes d’assurance qualité.
- Gérer les besoins de soutien 24/7 des opérations minières, en ce qui concerne les pièces, le service et le soutien technique.
- S’assurer que les employés respectent les politiques, pratiques et procédures de santé et sécurité de l’entreprise.
- Identifier les problèmes d’efficacité et proposer des améliorations.
- Soumettre des rapports sommaires hebdomadaires sur la performance et la progression de la succursale.
- Contribuer à la simplification et à la normalisation des offres de service après-vente et de soutien avec nos autres succursales.
- Développer et maintenir une relation positive avec les clients.
Qualifications et expérience :
- Études postsecondaires en administration ou dans un domaine connexe du service ou du soutien aux ventes (ou équivalent par expérience ou certificat de métier connexe).
- Minimum de 10 ans d’expérience en gestion, de préférence dans l’industrie minière, le service et le soutien technique.
- Historique démontré de réussite dans la direction d’équipes atteignant les objectifs corporatifs.
- Expérience préalable en supervision et en gestion.
- Solides aptitudes en leadership, axées sur le mentorat et le développement du personnel.
- Expérience dans un environnement OEM (fabricant d’équipement d’origine) souhaitée.
- Excellente éthique de travail et attitude positive en équipe.
- Haut niveau d’intégrité et de confidentialité.
- Sens aigu du détail et de la précision.
- Excellentes habiletés de communication orale et écrite.
- Excellentes compétences interpersonnelles.
- Capacité d’apprentissage rapide et grande adaptabilité dans un environnement en constante évolution.
- Solides compétences informatiques (MS Office, Dynamics AX 365).
- Connaissances en principes d’affaires et en comptabilité.
- Capacité à voyager entre les provinces.
- Permis de conduire valide et dossier de conduite sans infraction.
- Bilinguisme obligatoire (français et anglais).
Conditions de travail :
- Des déplacements vers les sites de travail et autres établissements de l’entreprise peuvent être requis.
- Combinaison de périodes assises, debout et de marche.
- Port de l’équipement de protection individuelle (ÉPI) requis selon la politique de l’entreprise.
- Possibilité d’exposition à des niveaux sonores élevés.
- Capacité à travailler sous des délais serrés.
Formation prévue :
- Orientation RH
- Orientation SST
- Formation de sensibilisation à la supervision
- Premiers soins
- Dynamics AX 365
- ADP Paie
Exigences professionnelles essentielles :
- Bilinguisme obligatoire (français et anglais).
- Le poste est basé à la succursale de Val-d’Or, Québec. Le ou la candidat(e) retenu(e) doit être en mesure de travailler physiquement à la succursale.
- Doit pouvoir compléter toutes les formations requises.
Vous souhaitez faire partie d'une entreprise canadienne bien établie et en pleine croissance ? Nous voulons vous rencontrer !
Veuillez noter que l’emploi chez MacLean Engineering est conditionnel à la réussite d’une vérification d’antécédents effectuée par notre fournisseur tiers, Sterling Backcheck. Ce processus peut inclure la vérification de l’historique d’emploi, des études, et des antécédents judiciaires, selon les exigences du poste.
Un résultat clair et satisfaisant est requis pour tous les candidats avant la confirmation de l’emploi.
Nous remercions tous les candidats de leur intérêt pour MacLean Engineering & Marketing Co. Limited. Cependant, seules les personnes sélectionnées pour une entrevue seront contactées.
MacLean Engineering & Marketing Co. Limited est un employeur offrant l’égalité des chances et s’engage à offrir des accommodements en vertu du Code des droits de la personne de l’Ontario et de la Loi sur l’accessibilité pour les personnes handicapées de l’Ontario (2005).
Des mesures d’adaptation seront offertes tout au long du processus de recrutement aux candidats ayant des besoins particuliers. Si vous avez besoin d’un accommodement, veuillez nous en informer et nous collaborerons avec vous pour répondre à vos besoins.
Position**: Branch Manager – Val-d'Or** Reports to**: General Manager** Direct Reports**: Service, Materials, Customer Service**
Purpose of Role:
The Branch Manager is to provide leadership in the development of strategic operating plans, budgets and forecasts of the Val-d'Or branch. The Branch Manager will oversee departmental objectives, ensuring customer satisfaction goals are met.
Essential Duties & Responsibilities**:**
- Oversee the administration and organizational development of MacLean Val-d'Or specific internal processes and procedures (organizational structure, annual goals and objectives, professional employee development)
- Responsible for the improvement, development and maintenance of a balanced organizational structure and ensures that adequate human resources are available for the successful and efficient operation of the branch.
- Responsible for staff training and development at the branch
- Ensure operations labour efficiencies are achieved
- Improve and/or redesign current processes/procedures to maximize efficiency and cost effectiveness
- Provide mentoring and coaching of direct reports whether working remotely or on site
- Ensure MacLean policies and procedures are adhered to by employees
- Manage the After Market, Service and Customer Service Team to ensure ongoing customer satisfaction and that service levels expected by the customer are delivered
- Manage quality assurance programs
- Manage the 24/7 support requirement of mining operations, as it relates to parts & service & tech support.
- Ensure that employees adhere to Company Health and Safety policies practices and procedures
- Identify issues in efficiencies and suggest improvements
- Submit weekly summary reports on performance and progress of the branch
- Help to streamline and standardize aftermarket service and support offerings with our other branches.
- Develop and maintain a positive relationship with customers
Qualifications and Experience:
- Post-Secondary education in an Administration or Service Sales Support capacity (Certificate of Qualification of related trade or equivalent)
- Minimum 10+ years of experience in Management preferably in the Mining Industry, Service & Support
- Proven track record in successfully leading teams to achieve corporate objectives
- Previous leadership experience in supervisory/management capacity
- Strong leadership capability with strong emphasis on mentoring and developing people
- Experience in customer OEM environment is preferred
- Strong work ethic and positive team attitude
- High level of integrity, confidentiality
- Effective attention to detail and accuracy
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Quick learner and adaptable to an ever-changing environment
- Strong computer skills (MS Office, Dynamics AX 365)
- Business principals and accounting proficiency
- Must be able to travel interprovincially
- Must possess a valid driver’s license and clean drivers abstract
- Must be bilingual (English & French)
Working Conditions:
- Travel to worksites and company locations may be required
- Combination of sitting, standing and walking
- Required to wear PPE as per company policy
- May be exposed to noise levels that are distracting
- Ability to work within strict deadlines
Planned Training:
- HR Orientation
- HSE Orientation
- Supervisor Awareness Training
- First Aid
- Dynamics AX 365
- ADP Payroll
Bona fide Occupational Requirements:
- Must be bilingual (French and English)
- Position is based in the Val-d'Or, Québec branch. The successful candidate must be able to physically work at the branch
- Must be able to complete all required training
If you are interested in being a part of an established and growing Canadian Company, we want to hear from you!
Please note that employment with MacLean Engineering is contingent upon the successful completion of a background check conducted by our third-party provider, Sterling Backcheck. This process may include verification of employment history, education, and a criminal record check, depending on the requirements of the position.
A clear and satisfactory result is required for all candidates prior to the confirmation of employment.
We thank all applicants in advance for their application and interest in MacLean Engineering & Marketing Co Limited. However, only those candidates selected for an interview will be contacted.
MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005).
MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
About MacLean Engineering & Marketing Co Limited
Great Things Happen Here
Equipping the mining world with innovative mobile equipment solutions is what we do at MacLean, but more importantly is the why. We aspire to be best-in-class leaders in the design, manufacturing, and support of engineered solutions that make mining safer, greener, and more productive. This brand promise is inextricably linked to our people.
We are building a diverse, top-performing employee base by hiring entrepreneurial, creative, hardworking, ethical, and safety focused candidates who want to make a lasting difference and build a career doing it. If this sound like you, dive in and join the MacLean innovation wave!
Join the MacLean innovation wave!
We are a global, family-owned company where we treat each other, our customers, and our host communities as if they were family. This is our competitive differentiator across the board when it comes to employee development, customer relationships, and business results.
Our production facility and branch footprint on four continents and market reach into six continents is in keeping with the scope of our ambition to develop paradigm-changing, tech-enabled mining vehicles the world over. This transformative vision requires a wide range of talent working together across the company’s manufacturing, engineering, product management, marketing, sales, aftermarket support, finance, and human resource functions.
Who we are
MacLean specializes in mobile equipment solutions based on underground mining experience, unit-of-one manufacturing expertise, and worldwide customer service and support.
We have been innovating for mining equipment safety and productivity for almost 50 years, supporting customers worldwide with branches across Canada as well as in the United States, Mexico, Peru, South Africa, and Australia.
Our Story
MacLean is the world’s largest Canadian-based underground mining vehicle manufacturer.
From modest beginnings retrofitting farm tractors out of an apple orchard barn in Southern Georgian Bay, Ontario, to today’s multi-national corporate network of some 1,000 employees across four continents and six countries, the next chapters of the MacLean mining innovation story are actively being written within the broad themes of the electrification, automation, and digitalization of the global industry.
The constant across the shifting sands of time and geography is the MacLean commitment to pursuing engineered solutions that make the underground environment safer and more productive.
The foundation for all of our work together is a shared culture of entrepreneurial innovation and customer focus. When we create what we call MacLean ‘Application Intelligence’ for the mining sector, we are leveraging multi disciplinary engineering expertise, continental manufacturing capacity, and decades of mining knowledge, to deliver safety and productivity enhancing solutions to the end-users who operate and maintain our products in underground mines around the globe.
We are a major employer in our host communities and, as such, we strive to be an employer of choice. On the leading edge of technological and manufacturing innovation, we never lose sight of the people behind the machines – the MacLean employees across our production facilities who work to create products of lasting value for the mining sector.
Our Values
The MacLean Way is our overarching vision, mission, and values statement. It is the embodiment of our history, present, and future: where we came from, who we are now, and where we are going.
Branch Manager/Directeur(trice) de succursale
About the role
Poste : Directeur(trice) de succursale – Val-d’Or
Relevant de : Directeur général
Supervise : Service, Matériaux, Service à la clientèle
But du poste :
Le ou la Directeur(trice) de succursale assure le leadership dans l’élaboration de plans opérationnels stratégiques, de budgets et de prévisions pour la succursale de Val-d’Or. Il/elle supervise les objectifs des différents départements, tout en veillant à ce que les cibles de satisfaction de la clientèle soient atteintes.
Tâches et responsabilités essentielles :
- Superviser l’administration et le développement organisationnel des processus et procédures internes propres à MacLean Val-d’Or (structure organisationnelle, objectifs et buts annuels, perfectionnement professionnel des employés).
- Assurer l’amélioration, le développement et le maintien d’une structure organisationnelle équilibrée et veiller à ce que les ressources humaines nécessaires soient disponibles pour un fonctionnement efficace et performant de la succursale.
- Être responsable de la formation et du développement du personnel de la succursale.
- Veiller à l’efficacité de la main-d’œuvre opérationnelle.
- Améliorer ou redéfinir les processus/procédures actuels afin de maximiser l’efficacité et la rentabilité.
- Fournir du mentorat et du coaching aux subordonnés directs, qu’ils travaillent à distance ou sur place.
- S’assurer que les politiques et procédures de MacLean soient respectées par les employés.
- Gérer les équipes du marché secondaire, du service et du service à la clientèle afin d’assurer la satisfaction continue des clients et le maintien du niveau de service attendu.
- Gérer les programmes d’assurance qualité.
- Gérer les besoins de soutien 24/7 des opérations minières, en ce qui concerne les pièces, le service et le soutien technique.
- S’assurer que les employés respectent les politiques, pratiques et procédures de santé et sécurité de l’entreprise.
- Identifier les problèmes d’efficacité et proposer des améliorations.
- Soumettre des rapports sommaires hebdomadaires sur la performance et la progression de la succursale.
- Contribuer à la simplification et à la normalisation des offres de service après-vente et de soutien avec nos autres succursales.
- Développer et maintenir une relation positive avec les clients.
Qualifications et expérience :
- Études postsecondaires en administration ou dans un domaine connexe du service ou du soutien aux ventes (ou équivalent par expérience ou certificat de métier connexe).
- Minimum de 10 ans d’expérience en gestion, de préférence dans l’industrie minière, le service et le soutien technique.
- Historique démontré de réussite dans la direction d’équipes atteignant les objectifs corporatifs.
- Expérience préalable en supervision et en gestion.
- Solides aptitudes en leadership, axées sur le mentorat et le développement du personnel.
- Expérience dans un environnement OEM (fabricant d’équipement d’origine) souhaitée.
- Excellente éthique de travail et attitude positive en équipe.
- Haut niveau d’intégrité et de confidentialité.
- Sens aigu du détail et de la précision.
- Excellentes habiletés de communication orale et écrite.
- Excellentes compétences interpersonnelles.
- Capacité d’apprentissage rapide et grande adaptabilité dans un environnement en constante évolution.
- Solides compétences informatiques (MS Office, Dynamics AX 365).
- Connaissances en principes d’affaires et en comptabilité.
- Capacité à voyager entre les provinces.
- Permis de conduire valide et dossier de conduite sans infraction.
- Bilinguisme obligatoire (français et anglais).
Conditions de travail :
- Des déplacements vers les sites de travail et autres établissements de l’entreprise peuvent être requis.
- Combinaison de périodes assises, debout et de marche.
- Port de l’équipement de protection individuelle (ÉPI) requis selon la politique de l’entreprise.
- Possibilité d’exposition à des niveaux sonores élevés.
- Capacité à travailler sous des délais serrés.
Formation prévue :
- Orientation RH
- Orientation SST
- Formation de sensibilisation à la supervision
- Premiers soins
- Dynamics AX 365
- ADP Paie
Exigences professionnelles essentielles :
- Bilinguisme obligatoire (français et anglais).
- Le poste est basé à la succursale de Val-d’Or, Québec. Le ou la candidat(e) retenu(e) doit être en mesure de travailler physiquement à la succursale.
- Doit pouvoir compléter toutes les formations requises.
Vous souhaitez faire partie d'une entreprise canadienne bien établie et en pleine croissance ? Nous voulons vous rencontrer !
Veuillez noter que l’emploi chez MacLean Engineering est conditionnel à la réussite d’une vérification d’antécédents effectuée par notre fournisseur tiers, Sterling Backcheck. Ce processus peut inclure la vérification de l’historique d’emploi, des études, et des antécédents judiciaires, selon les exigences du poste.
Un résultat clair et satisfaisant est requis pour tous les candidats avant la confirmation de l’emploi.
Nous remercions tous les candidats de leur intérêt pour MacLean Engineering & Marketing Co. Limited. Cependant, seules les personnes sélectionnées pour une entrevue seront contactées.
MacLean Engineering & Marketing Co. Limited est un employeur offrant l’égalité des chances et s’engage à offrir des accommodements en vertu du Code des droits de la personne de l’Ontario et de la Loi sur l’accessibilité pour les personnes handicapées de l’Ontario (2005).
Des mesures d’adaptation seront offertes tout au long du processus de recrutement aux candidats ayant des besoins particuliers. Si vous avez besoin d’un accommodement, veuillez nous en informer et nous collaborerons avec vous pour répondre à vos besoins.
Position**: Branch Manager – Val-d'Or** Reports to**: General Manager** Direct Reports**: Service, Materials, Customer Service**
Purpose of Role:
The Branch Manager is to provide leadership in the development of strategic operating plans, budgets and forecasts of the Val-d'Or branch. The Branch Manager will oversee departmental objectives, ensuring customer satisfaction goals are met.
Essential Duties & Responsibilities**:**
- Oversee the administration and organizational development of MacLean Val-d'Or specific internal processes and procedures (organizational structure, annual goals and objectives, professional employee development)
- Responsible for the improvement, development and maintenance of a balanced organizational structure and ensures that adequate human resources are available for the successful and efficient operation of the branch.
- Responsible for staff training and development at the branch
- Ensure operations labour efficiencies are achieved
- Improve and/or redesign current processes/procedures to maximize efficiency and cost effectiveness
- Provide mentoring and coaching of direct reports whether working remotely or on site
- Ensure MacLean policies and procedures are adhered to by employees
- Manage the After Market, Service and Customer Service Team to ensure ongoing customer satisfaction and that service levels expected by the customer are delivered
- Manage quality assurance programs
- Manage the 24/7 support requirement of mining operations, as it relates to parts & service & tech support.
- Ensure that employees adhere to Company Health and Safety policies practices and procedures
- Identify issues in efficiencies and suggest improvements
- Submit weekly summary reports on performance and progress of the branch
- Help to streamline and standardize aftermarket service and support offerings with our other branches.
- Develop and maintain a positive relationship with customers
Qualifications and Experience:
- Post-Secondary education in an Administration or Service Sales Support capacity (Certificate of Qualification of related trade or equivalent)
- Minimum 10+ years of experience in Management preferably in the Mining Industry, Service & Support
- Proven track record in successfully leading teams to achieve corporate objectives
- Previous leadership experience in supervisory/management capacity
- Strong leadership capability with strong emphasis on mentoring and developing people
- Experience in customer OEM environment is preferred
- Strong work ethic and positive team attitude
- High level of integrity, confidentiality
- Effective attention to detail and accuracy
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Quick learner and adaptable to an ever-changing environment
- Strong computer skills (MS Office, Dynamics AX 365)
- Business principals and accounting proficiency
- Must be able to travel interprovincially
- Must possess a valid driver’s license and clean drivers abstract
- Must be bilingual (English & French)
Working Conditions:
- Travel to worksites and company locations may be required
- Combination of sitting, standing and walking
- Required to wear PPE as per company policy
- May be exposed to noise levels that are distracting
- Ability to work within strict deadlines
Planned Training:
- HR Orientation
- HSE Orientation
- Supervisor Awareness Training
- First Aid
- Dynamics AX 365
- ADP Payroll
Bona fide Occupational Requirements:
- Must be bilingual (French and English)
- Position is based in the Val-d'Or, Québec branch. The successful candidate must be able to physically work at the branch
- Must be able to complete all required training
If you are interested in being a part of an established and growing Canadian Company, we want to hear from you!
Please note that employment with MacLean Engineering is contingent upon the successful completion of a background check conducted by our third-party provider, Sterling Backcheck. This process may include verification of employment history, education, and a criminal record check, depending on the requirements of the position.
A clear and satisfactory result is required for all candidates prior to the confirmation of employment.
We thank all applicants in advance for their application and interest in MacLean Engineering & Marketing Co Limited. However, only those candidates selected for an interview will be contacted.
MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005).
MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
About MacLean Engineering & Marketing Co Limited
Great Things Happen Here
Equipping the mining world with innovative mobile equipment solutions is what we do at MacLean, but more importantly is the why. We aspire to be best-in-class leaders in the design, manufacturing, and support of engineered solutions that make mining safer, greener, and more productive. This brand promise is inextricably linked to our people.
We are building a diverse, top-performing employee base by hiring entrepreneurial, creative, hardworking, ethical, and safety focused candidates who want to make a lasting difference and build a career doing it. If this sound like you, dive in and join the MacLean innovation wave!
Join the MacLean innovation wave!
We are a global, family-owned company where we treat each other, our customers, and our host communities as if they were family. This is our competitive differentiator across the board when it comes to employee development, customer relationships, and business results.
Our production facility and branch footprint on four continents and market reach into six continents is in keeping with the scope of our ambition to develop paradigm-changing, tech-enabled mining vehicles the world over. This transformative vision requires a wide range of talent working together across the company’s manufacturing, engineering, product management, marketing, sales, aftermarket support, finance, and human resource functions.
Who we are
MacLean specializes in mobile equipment solutions based on underground mining experience, unit-of-one manufacturing expertise, and worldwide customer service and support.
We have been innovating for mining equipment safety and productivity for almost 50 years, supporting customers worldwide with branches across Canada as well as in the United States, Mexico, Peru, South Africa, and Australia.
Our Story
MacLean is the world’s largest Canadian-based underground mining vehicle manufacturer.
From modest beginnings retrofitting farm tractors out of an apple orchard barn in Southern Georgian Bay, Ontario, to today’s multi-national corporate network of some 1,000 employees across four continents and six countries, the next chapters of the MacLean mining innovation story are actively being written within the broad themes of the electrification, automation, and digitalization of the global industry.
The constant across the shifting sands of time and geography is the MacLean commitment to pursuing engineered solutions that make the underground environment safer and more productive.
The foundation for all of our work together is a shared culture of entrepreneurial innovation and customer focus. When we create what we call MacLean ‘Application Intelligence’ for the mining sector, we are leveraging multi disciplinary engineering expertise, continental manufacturing capacity, and decades of mining knowledge, to deliver safety and productivity enhancing solutions to the end-users who operate and maintain our products in underground mines around the globe.
We are a major employer in our host communities and, as such, we strive to be an employer of choice. On the leading edge of technological and manufacturing innovation, we never lose sight of the people behind the machines – the MacLean employees across our production facilities who work to create products of lasting value for the mining sector.
Our Values
The MacLean Way is our overarching vision, mission, and values statement. It is the embodiment of our history, present, and future: where we came from, who we are now, and where we are going.