Who you are

• 2–4 years of experience in Payment Operations, Financial Operations, Treasury Operations, or a related function
• Working knowledge of ACH, wire transfers, and card payment systems; familiarity with NACHA and SWIFT standards a plus
• Experience using and building with AI tools to enhance productivity, streamline workflows, or support operational decision-making
• Strong attention to detail and comfort handling complex reconciliations or operational workflows
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills; able to coordinate across teams and document processes clearly
• Analytical and problem-solving mindset with a focus on data accuracy and continuous improvement
• BA/BS degree or equivalent experience
• Experience working in fintech, payments, or high-growth startup environments
• Familiarity with SQL or basic data analysis tools for investigating issues or building reports
• Exposure to risk or compliance operations
• Experience with customer support systems (e.g., Zendesk, Salesforce)

What the job involves

• As a Payment Operations Specialist at Ramp, you will play a key role in supporting the day-to-day execution and efficiency of Ramp’s payment operations
• You’ll partner closely with the Payments Operations Lead and cross-functional teams across Product, Finance, Customer Support, Risk, and Compliance to ensure smooth and accurate payment processing, issue resolution, and operational excellence
• This is a hands-on role focused on coordination, execution, and continuous improvement
• You’ll be responsible for helping to maintain accurate payment flows, supporting operational projects, and assisting with cross-functional initiatives that enhance Ramp’s payment systems and risk management processes
• Support the Payments Operations Lead in the daily management of payment workflows, including ACH, wire transfers, card payments, and Ramp Business Account transactions
• Monitor and reconcile payment activity, identify discrepancies, and help investigate or resolve transaction issues
• Coordinate refund and money movement processes and maintain clear communication with internal teams and customers on case status
• Collaborate with Customer Support, Risk, and Product to resolve user-reported payment or linking issues in a timely and accurate manner
• Help prepare data and documentation for audits and regulatory reporting
• Participate in cross-functional projects aimed at improving payment accuracy, reducing operational risk, and scaling payment processes
• Identify and document operational inefficiencies or gaps and propose potential improvements
• Maintain accurate process documentation and support knowledge management for the Payments Ops function
• Provide high-quality internal and external customer support through email and other communication channels

Benefits

• Comprehensive medical, dental, and vision insurance
• One Medical Membership
• 401(k) including an employer match
• Unlimited PTO
• Parental leave
• Monthly wellness stipend
• WFH stipend
• Relocation support to move to NYC
• Pet Insurance