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Product Manager

Wanderabout 2 months ago
Remote
United States, United Kingdom, Europe, Canada
Senior Level

Top Benefits

Medical, dental, vision covered 100% by Wander
401k retirement plan
Equity in Wander

About the role

Who you are

  • Have prior hands-on software engineering experience or have founded a company (built 0→1 products, shipped to users, and owned technical decisions)
  • 5+ years as a PM (3+ focused on payments/fintech), shipping production systems at scale
  • Fluency in the card lifecycle (auth/capture/settlement), decline codes, tokenization, fraud/risk, and disputes/chargebacks
  • Experience with refunds, credits, split payments, ledgers/GL export, and reconciliation to processor settlements
  • Comfortable partnering with Finance on revenue recognition, close, and audit-ready controls; can talk to both engineers and accountants
  • Quantitative: SQL or similar; can frame experiments and analyze impact
  • Bias to action, crisp writing, high agency
  • Hospitality/travel, marketplace, or subscription/recurring payments background
  • Payment orchestration (multi-PSP), wallets, network tokens, 3DS/SCA experience
  • Tax determination engines (sales/occupancy), invoicing/AR flows
  • Compliance exposure (PCI/SOC2) and KYC/AML for payouts

What the job involves

  • We’re hiring a Product Manager to own the Payments stack across our booking flows, in-stay charges, refunds/disputes, and partner payouts, and to partner deeply with Finance on reconciliation, revenue recognition, taxation, and audit-ready controls
  • You’ll drive roadmap, implementation, and ongoing optimization for payment acceptance, risk, cost, and financial accuracy—powering use cases from consumer bookings to corporate retreats and partner payouts
  • Own the payments & finops roadmap: acceptance, refunds, disputes/chargebacks, payouts, taxes/fees, and financial data integrity
  • Partner with Finance on GL mapping, automated reconciliation to settlements, revenue recognition, month-end close, and audit trails
  • Improve acceptance & CX: raise auth rates, reduce false declines, optimize retry/cascade logic, and add wallet/payment methods where impactful
  • Reduce cost & risk: monitor processor and network fees; implement risk/fraud controls and dispute workflows; track chargeback rate and recovery
  • Build payouts for partners/suppliers with compliant onboarding (KYC), transparent statements, and predictable funding timelines
  • Support B2B flows (e.g., Wander Teams/retreats): invoices, deposits, staged payments, and AR automation
  • Instrument the numbers: define and monitor KPIs—auth/acceptance rate, cost per txn, refund SLA, chargeback rate & win-rate, reconciliation completion time, revenue leakage
  • Ship with Engineering & Data: crisp specs, PRD/QA/readiness, analytics you trust, and post-launch iteration
  • Success looks like:
  • ↑ Authorization/acceptance rate; ↓ cost per transaction and false declines
  • T-0/T-1 reconciliation with automated break detection and clear ownership
  • <X% chargeback rate with rising win-rate and faster cycle times
  • Reliable, transparent payouts and Finance-ready reporting with fewer manual touches

Benefits

  • Medical, dental, and vision benefits covered 100% by Wander
  • 401k
  • Equity in Wander
  • Entirely remote and async (no meetings)

About Wander

Staffing and Recruiting
201-500

Wander is unlike any other recruitment company out there.

We challenge the way recruitment companies operate and offer a refreshing product & process to broaden the scope of companies that can afford to use one.

We work with brands from any sector, including a specialism in iGaming, from anywhere in the world and with humans from all backgrounds and stages in their careers who are tied together by one thing in common: they are intent on discovering what's truly possible.