Claims Training and Development Facilitator (Bilingual)

Our Client:

Our client is a leading home and auto insurer with over 90 years of innovation in protecting Canadian families. Named a Best Employer in Canada for nine consecutive years, they prioritize employee growth, inclusivity, and community impact. Operating across Canada since 1953, they are committed to delivering exceptional prevention and protection products for every stage of life.

Principal Tasks and Responsibilities Include:

Facilitation & Delivery:

• Facilitate instructor-led (ILT) and virtual-led training (VLT) for new and existing claims employees in both French and English using adult learning methodologies
• Deliver training aligned with performance outcomes that develop successful Trusted Claim Advisors
• Maintain an engaging learning environment that encourages participation and knowledge retention
• Ensure learners transfer skills effectively to their day-to-day roles

Learner Development & Support:

• Monitor learner progress through observation and assessments
• Identify performance gaps and communicate issues to learners' managers
• Support onboarding for new hires, ensuring smooth role transitions
• Maintain current knowledge of industry standards, regulatory requirements, and internal claims procedures

Content Development & Improvement:

• Assist in developing and maintaining training content, manuals, and eLearning modules
• Evaluate feedback and update training materials on an ongoing basis
• Recommend enhancements to improve program effectiveness
• Create learning solutions such as job aids and presentations to support team goals

Consultation & Collaboration:

• Build relationships with Claims Managers, Technical Managers, and Quality/Compliance teams to identify learning gaps
• Collaborate with subject matter experts and Instructional Designers on program development
• Provide consulting and facilitation support for all claims units throughout Canada
• Assist in developing bilingual training strategies and initiatives

Program Coordination:

• Provide administrative support to coordinate delivery of training courses and programs
• Work with Instructional Designers on design and development of new programs

Qualifications and Pre-requisites:

Required:

• Minimum 3 years' experience handling Auto and Property claims
• Fluency in French and English (verbal and written)
• Strong organizational skills and time management with ability to work in an agile environment
• Excellent presentation skills with ability to engage diverse audiences
• Strong consulting, oral, and written communication skills
• Proficient in Outlook, PowerPoint, Word, Excel, and Forms
• Able to self-motivate, work independently and collaboratively
• Ability to adapt positively to constant change and adopt new practices
• Consistently demonstrate leadership behaviors

Assets:

• Experience in total loss claims
• Previous experience in training or mentoring
• Working knowledge of insurance claims management systems
• Applied knowledge of learning software (MS Teams, SharePoint, Workday, Degreed, Kahoot, Mentimeter)

Additional Information or Perks:

Work Arrangement:

• Fully remote role with flexible work arrangements

Comprehensive Benefits Package:

• Employee discounts on insurance products and other services
• Home office equipment reimbursement program
• Student Loan Payment Matching Program for Government student loans
• Comprehensive Retirement Savings Program with employer-matched contributions
• Annual Wellness allowance to support health and wellbeing
• Personal reflection day
• Tuition reimbursement
• Opportunities for community involvement and volunteerism

Culture & Growth:

• Career development opportunities within a company focused on employee growth
• Inclusive, welcoming corporate culture
• Named Best Employer in Canada for nine consecutive years
• Strong emphasis on work-life balance and employee wellbeing

Note: Our client provides workplace accommodations. Candidates requiring accommodation are encouraged to communicate their needs.