Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities - and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

**We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **

Job Description

We are seeking a dynamic and highly organized Venue Tour Program Coordinator to lead and coordinate both the Scotiabank Arena and BMO Field Tour Programs. The ideal candidate will have experience in event management, a knack for logistics, detailed focus reporting, exceptional communication skills and a passion for Toronto Sports Teams. This role involves planning, executing, reporting and optimizing tours of our venue facilities for a diverse range of fans.

RESPONSIBILITIES:

• Team Leadership: Manage a team of part-time tour guides. Conduct regular performance evaluations and provide constructive feedback. Foster a positive and collaborative work environment.
• Tour Coordination: Manage all aspects of venue tours, including scheduling, logistics, and on-site execution. Ensure that all tours are conducted smoothly, professionally, and in accordance with company standards.
• Cross Functional Collaboration: Work closely with internal MLSE cross-functional groups to ensure tours are aligned with current promotions, events, and business objectives. Coordinate with internal teams to prepare the venue and any necessary resources for tours.
• Logistics Management: Oversee the setup and teardown of tour-related equipment and materials. Ensure that all logistical aspects of the tour are addressed.
• Performance Tracking: Monitor and evaluate the effectiveness of the tour program through feedback, surveys, and performance metrics. Analyze data to identify areas for improvement and implement enhancements as needed.
• Budget Management: Develop and manage the budget for the tour program, including costs related to staffing, materials, and other tour-related expenses. Ensure that the program operates within budget and meets financial goals.
• Ticket Sales and Inquiries: Manage the monitoring and responses for the Tours email inbox while working with dedicated ticket sales team to identify opportunities and manage group bookings.
• Marketing Support: Collaborate with the Marketing team to create promotional materials and campaigns that drive interest in venue tours. Assist in the development of content for social media, website, and other marketing channels.

QUALIFICATIONS:

• Post-Secondary education or a certificate/diploma in Event Management, Hospitality, Business Administration, or a related field.
• 2-3 years of experience in event management, program coordination, or a related role.
• Experience leading and managing part-time or freelance teams
• Proven track record of managing successful tours or similar programs is an asset.
• Exceptional organizational and multitasking skills with keen attention to detail.
• Excellent interpersonal and communication skills, with the ability to engage and influence a diverse audience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM and event management software.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Strong problem-solving skills and the ability to handle high-pressure situations with professionalism.

Preferred Qualifications:

• Experience in the hospitality or entertainment industry.
• Knowledge of venue operations and event planning.
• Familiarity with marketing and promotional strategies.

Please apply by: April 7, 2026.

Job Posting Compensation Range/Rate:

$25/hour

We’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in yourCandidate Portal. Want instant updates?Opt-in for SMS notificationsto stay in the loop.

At MLSE, we are committed to building an equitable , diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com . This email is only for accommodation requests. Resumes sent to this email address will not be considered.