Information Management Business Analyst (Email Management Business Analyst)
Top Benefits
About the role
Status
Permanent Full-Time
Temporary - Approximate length of assignment, in months
Type of Position
a Replacement - Converted
Start Date
Immediate
Salary
Per hour
Salary Grade
$46.07 - $50.07
Department
York Region -> Corporate Services -> Clerks
Location
Office of the Regional Clerk - 17250 Yonge Street - Newmarket, ON L3Y6Z1 CA (Primary)
Job Description (E)
ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
-Defined Benefit Pension Program- With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. -Employer of Choice- Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations. -Benefits and Wellness- Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. -Inclusive and Diverse Workforce- We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE Reporting to the Manager, Information Governance, is responsible for implementing departmental email and information management projects; conducting research; gathering, documenting, and confirming user business requirements; ensuring consistency to corporate policies and information management standards and best practices; conducting business process analysis to support efficiency improvements.
WHAT YOU WILL BE DOING
-
Creates project documentation (charters, project scope, business requirements, test cases and timelines) for projects related to information management or process improvement projects.
-
Applies business analysis knowledge and experience to examine corporate and Department business needs and ensures a timely and effective solution is provided to meet operational and Regional requirements.
-
Acts as key facilitator within the project team, between the Business Units affected, and other corporate partners
-
Identifies information management and user Department’s business needs and determines process improvements.
-
Gathers and analyzes data from ITS, IAM and user Departments and assesses impact of projects and initiatives.
-
Works with IAM staff to plans and implement business unit specific email and information management projects and initiatives; conducts business process analysis of user Departments needs; documents improvement to ensure that the implementation of information management projects and initiatives meet corporate and business user requirements for increased efficiency and productivity.
-
Analyzes and provides feedback on current corporate or Department/Business Unit specific information and Email management practices and recommends improvements to ensure alignment with the Region’s information governance framework.
-
Provides input and assists in the development of policies and procedures related to the management of business value information in multiple formats
-
Assists users in developing requirement specifications based on their needs.
-
Provides project progress reports and updates to various levels of staff on a regular basis.
-
Makes presentations to all levels of staff.
-
Performs other duties as assigned, in accordance with Branch and Department objectives.
-
Assists with the development of innovative training and delivery to end users to ensure current and new business processes are followed, as required.
WHAT WE ARE LOOKING FOR
- Successful completion of a Community College Diploma in Records and Information Management, Library and Information Science or related field or approved equivalent combination of education and experience.
- Minimum three (3) years demonstrated experience in Information Management, the application of Email Management Systems and experience or training in business process analysis, re-engineering and workflow analysis.
- Experience in project management and change management processes.
- Sound knowledge of Microsoft Exchange M365, and other collaboration or information management systems.
- Knowledge of current trends and changes in information management, Email management, and information governance
- Understanding of records and information management principles and practices, legislation and retention and compliance implications.
- Demonstrated ability in the Region’s core competencies.
Council Approval Date
Scheduled Weekly Hours
35
Scheduled Shifts
8:30 - 16:30
Operational Hours
Close Date
March 25, 2026
of Hires Needed
1
Union
CUPE Local 4900
Please apply online by 5:00PM EST of the closing date indicated above.
All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.
About York Region
The Regional Municipality of York is made up of nine cities and towns, and we provide services to 1.2 million residents, 54,000 businesses and 650,000 employees. We have a two-tier government structure, with services provided both by York Region our local-area municipal governments.
At York Region, we know that a healthy and productive workplace is vital to the success of any organization. And year after year, we're recognized as one of the best employers because of what we offer to our employees. Our progressive, collaborative and accountable culture attracts top talent that is driven by a desire to shape and serve the growing community in which we live and work.
Similar jobs you might like
Information Management Business Analyst (Email Management Business Analyst)
Top Benefits
About the role
Status
Permanent Full-Time
Temporary - Approximate length of assignment, in months
Type of Position
a Replacement - Converted
Start Date
Immediate
Salary
Per hour
Salary Grade
$46.07 - $50.07
Department
York Region -> Corporate Services -> Clerks
Location
Office of the Regional Clerk - 17250 Yonge Street - Newmarket, ON L3Y6Z1 CA (Primary)
Job Description (E)
ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
-Defined Benefit Pension Program- With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. -Employer of Choice- Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations. -Benefits and Wellness- Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. -Inclusive and Diverse Workforce- We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE Reporting to the Manager, Information Governance, is responsible for implementing departmental email and information management projects; conducting research; gathering, documenting, and confirming user business requirements; ensuring consistency to corporate policies and information management standards and best practices; conducting business process analysis to support efficiency improvements.
WHAT YOU WILL BE DOING
-
Creates project documentation (charters, project scope, business requirements, test cases and timelines) for projects related to information management or process improvement projects.
-
Applies business analysis knowledge and experience to examine corporate and Department business needs and ensures a timely and effective solution is provided to meet operational and Regional requirements.
-
Acts as key facilitator within the project team, between the Business Units affected, and other corporate partners
-
Identifies information management and user Department’s business needs and determines process improvements.
-
Gathers and analyzes data from ITS, IAM and user Departments and assesses impact of projects and initiatives.
-
Works with IAM staff to plans and implement business unit specific email and information management projects and initiatives; conducts business process analysis of user Departments needs; documents improvement to ensure that the implementation of information management projects and initiatives meet corporate and business user requirements for increased efficiency and productivity.
-
Analyzes and provides feedback on current corporate or Department/Business Unit specific information and Email management practices and recommends improvements to ensure alignment with the Region’s information governance framework.
-
Provides input and assists in the development of policies and procedures related to the management of business value information in multiple formats
-
Assists users in developing requirement specifications based on their needs.
-
Provides project progress reports and updates to various levels of staff on a regular basis.
-
Makes presentations to all levels of staff.
-
Performs other duties as assigned, in accordance with Branch and Department objectives.
-
Assists with the development of innovative training and delivery to end users to ensure current and new business processes are followed, as required.
WHAT WE ARE LOOKING FOR
- Successful completion of a Community College Diploma in Records and Information Management, Library and Information Science or related field or approved equivalent combination of education and experience.
- Minimum three (3) years demonstrated experience in Information Management, the application of Email Management Systems and experience or training in business process analysis, re-engineering and workflow analysis.
- Experience in project management and change management processes.
- Sound knowledge of Microsoft Exchange M365, and other collaboration or information management systems.
- Knowledge of current trends and changes in information management, Email management, and information governance
- Understanding of records and information management principles and practices, legislation and retention and compliance implications.
- Demonstrated ability in the Region’s core competencies.
Council Approval Date
Scheduled Weekly Hours
35
Scheduled Shifts
8:30 - 16:30
Operational Hours
Close Date
March 25, 2026
of Hires Needed
1
Union
CUPE Local 4900
Please apply online by 5:00PM EST of the closing date indicated above.
All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.
About York Region
The Regional Municipality of York is made up of nine cities and towns, and we provide services to 1.2 million residents, 54,000 businesses and 650,000 employees. We have a two-tier government structure, with services provided both by York Region our local-area municipal governments.
At York Region, we know that a healthy and productive workplace is vital to the success of any organization. And year after year, we're recognized as one of the best employers because of what we offer to our employees. Our progressive, collaborative and accountable culture attracts top talent that is driven by a desire to shape and serve the growing community in which we live and work.