Top Benefits
About the role
Job Description Summary Become part of a winning team and help to deliver the Green Energy transition.
Protection application engineers in the Global Customer Support team are engineers specialized in grid automation, and are fully engaged in
the primary function of the Applications & Support team, namely the Level 3 (L3) technical support to GA Sales / Business Development
teams, Product Management and Products R&D.
The role is expected to demonstrate technical leadership, teamwork capability and the ability to keep up with evolving technologies in the grid
automation domain, versatile in adapting new product platforms and mentor the junior members of the team and other colleagues.
In this role, you will utilize your experience or expertise to solve problems, develop and execute team and self-objectives, and possess the
ability to effect short-term and some long-term business goals. Customer interactions are integral to the role, as a domain expert
representing the Product Line.
Job Description Main Responsibilities
- L3 technical support on assigned product platforms, covering both pre-sales and post-sales tasks. Proactively develop team expertise on other Products platforms.
- This role covers mainly products from Stafford, Bilbao, Markham, which currently include P40, P40A, P40AE, 650, 3 Series, MM, UR, 8 series and legacy products.
- Design and tune protection applications for complex schemes; develop Application Notes, articles and guidance notes to drive product sales and facilitate GA project delivery.
- Resolve customer complaints on products and prepare necessary customer communication such as 8D and engineering reports, accountable for resolving most critical cases as maloperations.
- Site visits as necessary for gathering evidence for analysis, troubleshooting or customer meetings.
- Provide product / applications training on new products and product evolutions; develop and update training modules as necessary.
- Customer training responsibility in selected cases.
- Train the trainers from regions. Lead or contribute to customer events such as regional roadshows or seminars, in-depth training, pilot projects involving new technology.
- Collaboration with R&D: contribute to product roadmap as required, e.g. validation of new products and product evolutions.
- Maintain broad awareness of GA Product efforts to assure technical quality excellence, timely completion of work and reviews, appropriate use of resources, and responsiveness to customer needs.
- Participate in industry committees and influence evolution of strategic technologies
- Work in close collaboration with a multi-site team of experts
- Collaborative working with other departments and teams in multiple sites.
Required Qualifications
- Engineering degree (Electrical Engineering, Electronics & Communications or closely related discipline).
- In-depth understanding of protection relay applications in transmission, distribution and industrial domains.
- Extensive experience with numerical protection devices.
- 8-10 experience years in power system protection, or advanced degree qualification, in lieu of less experience.
- Fluent in English; an additional language will be a plus.
- Ability to travel (globally) up to 25% of time
- Eligibility to work in Canada. Offer conditional to a successfully background check.
Desired Characteristics
- Excellent oral and written communication skills.
- Exceptional interpersonal and leadership skills.
- Ability to work in small teams.
- Lead initiatives of moderate scope and impact.
- Ability to work in several projects simultaneously.
- Effective problem identification and solution skills.
- Proven analytical and organizational ability.
Additional Information Relocation Assistance Provided: Yes
About GE Vernova
GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world.
It is made up of three businesses -- Power, Wind, and Electrification -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
The world needs more energy, smarter energy. With energy demand expected to grow by more than 50% in the next 20 years, we are continuously innovating to meet the moment…like we have for the past 130 years. The Energy of Change and relentless optimism are what drive us – it’s about never giving up and seeing what’s possible so that we deliver the energy technologies the world needs right now and for generations to come.
GE Vernova’s attitude and edge is embedded in its name. We retain our treasured legacy, “GE,” as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
Together, we have the energy to change the world.
Top Benefits
About the role
Job Description Summary Become part of a winning team and help to deliver the Green Energy transition.
Protection application engineers in the Global Customer Support team are engineers specialized in grid automation, and are fully engaged in
the primary function of the Applications & Support team, namely the Level 3 (L3) technical support to GA Sales / Business Development
teams, Product Management and Products R&D.
The role is expected to demonstrate technical leadership, teamwork capability and the ability to keep up with evolving technologies in the grid
automation domain, versatile in adapting new product platforms and mentor the junior members of the team and other colleagues.
In this role, you will utilize your experience or expertise to solve problems, develop and execute team and self-objectives, and possess the
ability to effect short-term and some long-term business goals. Customer interactions are integral to the role, as a domain expert
representing the Product Line.
Job Description Main Responsibilities
- L3 technical support on assigned product platforms, covering both pre-sales and post-sales tasks. Proactively develop team expertise on other Products platforms.
- This role covers mainly products from Stafford, Bilbao, Markham, which currently include P40, P40A, P40AE, 650, 3 Series, MM, UR, 8 series and legacy products.
- Design and tune protection applications for complex schemes; develop Application Notes, articles and guidance notes to drive product sales and facilitate GA project delivery.
- Resolve customer complaints on products and prepare necessary customer communication such as 8D and engineering reports, accountable for resolving most critical cases as maloperations.
- Site visits as necessary for gathering evidence for analysis, troubleshooting or customer meetings.
- Provide product / applications training on new products and product evolutions; develop and update training modules as necessary.
- Customer training responsibility in selected cases.
- Train the trainers from regions. Lead or contribute to customer events such as regional roadshows or seminars, in-depth training, pilot projects involving new technology.
- Collaboration with R&D: contribute to product roadmap as required, e.g. validation of new products and product evolutions.
- Maintain broad awareness of GA Product efforts to assure technical quality excellence, timely completion of work and reviews, appropriate use of resources, and responsiveness to customer needs.
- Participate in industry committees and influence evolution of strategic technologies
- Work in close collaboration with a multi-site team of experts
- Collaborative working with other departments and teams in multiple sites.
Required Qualifications
- Engineering degree (Electrical Engineering, Electronics & Communications or closely related discipline).
- In-depth understanding of protection relay applications in transmission, distribution and industrial domains.
- Extensive experience with numerical protection devices.
- 8-10 experience years in power system protection, or advanced degree qualification, in lieu of less experience.
- Fluent in English; an additional language will be a plus.
- Ability to travel (globally) up to 25% of time
- Eligibility to work in Canada. Offer conditional to a successfully background check.
Desired Characteristics
- Excellent oral and written communication skills.
- Exceptional interpersonal and leadership skills.
- Ability to work in small teams.
- Lead initiatives of moderate scope and impact.
- Ability to work in several projects simultaneously.
- Effective problem identification and solution skills.
- Proven analytical and organizational ability.
Additional Information Relocation Assistance Provided: Yes
About GE Vernova
GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world.
It is made up of three businesses -- Power, Wind, and Electrification -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
The world needs more energy, smarter energy. With energy demand expected to grow by more than 50% in the next 20 years, we are continuously innovating to meet the moment…like we have for the past 130 years. The Energy of Change and relentless optimism are what drive us – it’s about never giving up and seeing what’s possible so that we deliver the energy technologies the world needs right now and for generations to come.
GE Vernova’s attitude and edge is embedded in its name. We retain our treasured legacy, “GE,” as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
Together, we have the energy to change the world.