Top Benefits
About the role
We are looking to fill a permanent position of Customer Service / Inside Sales for our Halifax branch, a division of Richelieu Hardware Ltd.
Under the supervision of the General Manager, you will be responsible for order entry of faxed and emailed orders. You will answer calls and emails related to these orders and provide the necessary follow-up.
How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!
More specifically, the main responsibilities of the position are to:
-
Answer customer inquiries at our service counter in person or by phone.
-
Respond promptly and respectfully to customers inquiries.
-
Ensure follow up on orders, if required;
-
Enter and process orders.
-
Participate in training sessions on new products;
-
Support call center
-
Promote Richelieu’s products and services.
-
Monitor and advise customers of product information, availability and delivery status.
-
Perform general office duties and provide administrative support to the branch as required
Requirements :
- High School Diploma
- Knowledge of MS Office
- Experience in customer service
The ideal candidate is a person who…
- Ability to absorb a lot of information quickly
- Can work with minimal supervision
- Team player
- Good organizational skills
Who we are?
- Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.
- Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.
- Our team – 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.
What we offer
- A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
- A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
- Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
- Competitive compensation: We offer competitive base compensation based on the market.
- Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
- Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
- Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
- Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.
Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your
We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.
Note that the masculine is only used to lighten the text.
About Richelieu Hardware
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Its products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 130,000 product offerings, 82 distribution centers, 2 manufacturing plants, and a state-of-the-art field force that passionately serves over 90,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.
As Richelieu is celebrating 53 years of successful business since our humble beginnings in 1968, we understand the significance of a strong set of Core Values. Richelieu stands behind these Five Core Values and serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.
These values are what provides Richelieu the strength to live out our daily Mission: Enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.
Top Benefits
About the role
We are looking to fill a permanent position of Customer Service / Inside Sales for our Halifax branch, a division of Richelieu Hardware Ltd.
Under the supervision of the General Manager, you will be responsible for order entry of faxed and emailed orders. You will answer calls and emails related to these orders and provide the necessary follow-up.
How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!
More specifically, the main responsibilities of the position are to:
-
Answer customer inquiries at our service counter in person or by phone.
-
Respond promptly and respectfully to customers inquiries.
-
Ensure follow up on orders, if required;
-
Enter and process orders.
-
Participate in training sessions on new products;
-
Support call center
-
Promote Richelieu’s products and services.
-
Monitor and advise customers of product information, availability and delivery status.
-
Perform general office duties and provide administrative support to the branch as required
Requirements :
- High School Diploma
- Knowledge of MS Office
- Experience in customer service
The ideal candidate is a person who…
- Ability to absorb a lot of information quickly
- Can work with minimal supervision
- Team player
- Good organizational skills
Who we are?
- Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.
- Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.
- Our team – 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.
What we offer
- A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
- A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
- Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
- Competitive compensation: We offer competitive base compensation based on the market.
- Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
- Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
- Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
- Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.
Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your
We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.
Note that the masculine is only used to lighten the text.
About Richelieu Hardware
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Its products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 130,000 product offerings, 82 distribution centers, 2 manufacturing plants, and a state-of-the-art field force that passionately serves over 90,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.
As Richelieu is celebrating 53 years of successful business since our humble beginnings in 1968, we understand the significance of a strong set of Core Values. Richelieu stands behind these Five Core Values and serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.
These values are what provides Richelieu the strength to live out our daily Mission: Enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.