Data Valorization and Performance Advisor
Top Benefits
About the role
The Direct Distribution Performance team is responsible for analyzing the operational performance of client relations centres in home and auto insurance. More specifically, our team is responsible for monitoring the individual performance of service delivery employees using a variety of data sources. More specifically, you will be required to:
- Analyze and identify user needs, work on data valorization initiatives, and ensure operationalization through cross-sector coordination.
- Help business sectors define their needs, make recommendations and provide advice for selecting, implementing and using data management tools.
- Conduct research and descriptive, diagnostic and predictive analysis to ensure optimal data use.
- Build and develop complex reports using database management systems and modelling techniques to define the logic behind the data.
- Make recommendations to support business decision-making.
- Identify opportunities to improve models, and recommend ways to enhance data management tools.
What we offer*
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
- Benefits apply based on eligibility criteria.
#LI-Hybrid
What you bring to the table
- Bachelor's degree in a related field
- A minimum of four years of relevant experience in business intelligence and data valorization
- Please note that other combinations of qualifications and relevant experience may be considered
- Experience with the agile approach (an asset)
- Knowledge of French is required for positions in Quebec
- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- SAS programming skills
- Expertise in designing reports and dashboards with Power BI
- Knowledge of call centres, client relations centres and/or phone services
Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning
Trade Union (If applicable)
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family
Data (FG)
Unposting Date
2026-01-20
This position is actually vacant.
Desjardins uses tools that incorporate artificial intelligence functionalities to screen or assess applicants as part of the recruitment process for this position.
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.
Data Valorization and Performance Advisor
Top Benefits
About the role
The Direct Distribution Performance team is responsible for analyzing the operational performance of client relations centres in home and auto insurance. More specifically, our team is responsible for monitoring the individual performance of service delivery employees using a variety of data sources. More specifically, you will be required to:
- Analyze and identify user needs, work on data valorization initiatives, and ensure operationalization through cross-sector coordination.
- Help business sectors define their needs, make recommendations and provide advice for selecting, implementing and using data management tools.
- Conduct research and descriptive, diagnostic and predictive analysis to ensure optimal data use.
- Build and develop complex reports using database management systems and modelling techniques to define the logic behind the data.
- Make recommendations to support business decision-making.
- Identify opportunities to improve models, and recommend ways to enhance data management tools.
What we offer*
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
- Benefits apply based on eligibility criteria.
#LI-Hybrid
What you bring to the table
- Bachelor's degree in a related field
- A minimum of four years of relevant experience in business intelligence and data valorization
- Please note that other combinations of qualifications and relevant experience may be considered
- Experience with the agile approach (an asset)
- Knowledge of French is required for positions in Quebec
- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- SAS programming skills
- Expertise in designing reports and dashboards with Power BI
- Knowledge of call centres, client relations centres and/or phone services
Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning
Trade Union (If applicable)
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family
Data (FG)
Unposting Date
2026-01-20
This position is actually vacant.
Desjardins uses tools that incorporate artificial intelligence functionalities to screen or assess applicants as part of the recruitment process for this position.
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.