About Symcor

Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging. Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. If you need accommodation for the interview process, just let us know!

#youbelonghere

For more information, visit www.symcor.ca

The Opportunity:
As a Chargebacks & Credit Book Processing Associate, you will support Symcor’s end to end chargeback and credit book workflows by ensuring the accurate, timely, and compliant handling of returned items, client GL adjustments, and exception processing. This role plays a critical part in operational integrity, balancing, and fraud mitigation activities across multiple financial institution partners.

About The Role:

• Processing daily chargebacks received through IRX, Exceptions Express (EE), or other input channels, ensuring accuracy and compliance with bank specific requirements.
• Researching and resolving returned or rejected transactions using Extended Research tools (CIF search, depositor search, historical item lookup, and advice verification).
• Preparing, keying, and validating financial entries for DDA chargebacks, GL adjustments, suspense accounts, and offsetting entries.
• Investigating posting discrepancies or non confirmed items and escalating them per established procedures.
• Reviewing branch or client-specific instructions, special handling parameters, and security profiles relevant to chargeback processing.
• Ensuring accurate documentation and routing of items, including preparation of advice, exception summaries, and required reporting.
• Supporting end of day balancing, posting validations, and clearing file handling.
• Collaborating with internal teams and external clients to clarify discrepancies, resolve escalations, and address workflow changes.

What You Need to Succeed:
Education:

• High School Diploma or equivalent required.

Experience:

• 1–2 years in financial operations, chargebacks, returns processing, or GL linked workflows (asset but not required).
• Experience handling returned items, high volume keying, or balancing processes is considered an advantage.

Skill requirements

• Strong analytical and investigative skills.
• Accuracy in data entry, posting, and reconciliation.
• Ability to interpret special instructions, return reasons, and GL posting rules.
• Familiarity with tools like IRX, CIF search, research modules, or similar systems (asset).
• Intermediate computer skills (MS Office and workflow tools).
• Strong communication skills for resolving exceptions with internal/external partners.

What’s In It For You

At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect and strengthen their brands. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Opportunities to do challenging work and progressively take on greater accountabilities for growth.
• We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.

Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. Upon request, we will provide accommodation for candidates.