A Day in Your Life at MKS:

As a Product Support Technician at Atotech Canada Ltd., a subsidiary of MKS Instruments, Inc., you will play a key role in maintaining high service standards and supporting the company’s revenue objectives. This position directly impacts on customer satisfaction and contributes to overall sales performance. You will report to the Technical Center Manager.

You Will Make an Impact By:

• Performing routine and specialized Material Science testing, including hardness testing, microscopy, thickness measurements, and cross-section preparation.
• Troubleshooting based on test data and discussing findings and recommendations with your supervisor.
• Operating, calibrating, and maintaining laboratory instrumentation to ensure accuracy and reliability.
• Providing test results and general technical information to field representatives and customers.
• Practicing safe lab procedures and maintaining a clean, organized work environment.
• Understanding and managing chemical hazards in accordance with company and government regulations.
• Minimizing and managing hazardous waste generated from lab activities.

Skills You Bring:

• Bachelor of Science degree in Chemistry, Materials Science, Engineering, or a related field—or equivalent hands-on experience.
• 2+ years of relevant experience in a laboratory or technical support role.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
• Proficiency in using lab instruments such as microscopes, hardness testers, and thickness gauges.
• Familiarity with chemical safety protocols and hazardous waste handling.
• Excellent communication skills, both written and verbal, for effective collaboration with internal teams and external customers.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• A proactive mindset with a commitment to continuous improvement and learning.

Physical Demands and Working Conditions:

• Regularly requires good manual dexterity and coordination
• Frequently positions self to perform tasks and positions objects below, at, and above shoulder level
• Must have the ability to lift and handle chemical and laboratory equipment
• Operates in a laboratory/manufacturing environment
• Noise levels in the work environment are typically moderate
• Occasional exposure to chemicals and fumes may occur; adherence to safety guidelines is mandatory

Benefits:

• Bonus Percentage Plan
• DCPP Program
• Healthcare Including Medical, Dental and Vision, Life Insurance and AD&D, Medical Travel Insurance
• Global Employee Assistance Program
• Referral Program

Compensation:

Salary Pay Range: $80,000 - $90,000 per year. This range is a reasonable expectation of pay for this position, based on a wide range of factors including qualifications, experience, education, training, operational and business needs and other considerations.

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Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

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