Senior Manager, Global Investment Office Client Services & Delivery
Top Benefits
About the role
Job Description
What is the opportunity? Join RBC’s Global Investment Office as Senior Manager, Client Services & Delivery, providing critical operational and execution support to deliver seamless client experiences for our Enterprise Strategic Clients. As a licensed CIRO position, you’ll manage investment mandates, ensure risk compliance, and act as a key liaison between the MD/Head, internal teams, and functional partners. This role drives end-to-end client experience excellence for sophisticated global clients, combining operational expertise with strategic partnership across Wealth Management, Capital Markets, and internal stakeholders to create lasting value. What will you do? Assist in onboarding complex GIO clients, coordinating and project managing cross-functional teams to resolve issues Implement process enhancements to improve client service delivery and operational efficiency Gather and analyze client feedback to identify service gaps and drive continuous improvements Coordinate institutional-grade reporting, performance analytics, and benchmarking for clients Support day-to-day client servicing requests in accordance with RBC internal controls policies and procedures Foster relationships with key internal stakeholders on behalf of the MD/Head Ensure adherence to RBC’s risk frameworks, regulatory standards, and internal policies in all client deliverables Help integrate digital solutions (automation, AI) to enhance client experiences What do you need to succeed?
Must Haves
7+ years in wealth management, investment banking, or client services with focus on UHNW clients Excellent communication skills (written and oral), outstanding client service, and professionalism Exceptional organizational skills, analytical and time management abilities with capacity to manage complexity and shifting priorities Experience dealing with large UHNW domestic and international clients with complex structures and needs Strong business acumen, compliance knowledge, and proven client-facing experience Bachelor’s degree required; CIRO licensing or ability to obtain required Nice-to-Have RBC cross-enterprise knowledge with proven ability to cultivate partnerships across platforms Analytical mindset with proficiency in data-driven decision-making Experience managing complex projects and collaborating across teams Demonstrated ability to quickly prioritize and execute under pressure with resilience and initiative What’s in it for you?
Comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation and flexible work/life balance options Leaders who support your development through coaching and mentoring Ability to make a meaningful impact serving sophisticated global clients Work in a dynamic, collaborative, high-performing team environment Opportunities for progression and expanded responsibilities across RBC Job Skills Active Learning, Adaptability, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Interpersonal Relationship Management, Operational Delivery, Product Services, Time Management Additional Job Details Address: ROYAL BANK PLAZA, 200 BAY ST:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-27 Application Deadline: 2026-08-11 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Not the right fit? Search for Manager, Global Investment Office Client Services & Delivery jobs in Toronto, Ontario, Canada
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
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Senior Manager, Global Investment Office Client Services & Delivery
Top Benefits
About the role
Job Description
What is the opportunity? Join RBC’s Global Investment Office as Senior Manager, Client Services & Delivery, providing critical operational and execution support to deliver seamless client experiences for our Enterprise Strategic Clients. As a licensed CIRO position, you’ll manage investment mandates, ensure risk compliance, and act as a key liaison between the MD/Head, internal teams, and functional partners. This role drives end-to-end client experience excellence for sophisticated global clients, combining operational expertise with strategic partnership across Wealth Management, Capital Markets, and internal stakeholders to create lasting value. What will you do? Assist in onboarding complex GIO clients, coordinating and project managing cross-functional teams to resolve issues Implement process enhancements to improve client service delivery and operational efficiency Gather and analyze client feedback to identify service gaps and drive continuous improvements Coordinate institutional-grade reporting, performance analytics, and benchmarking for clients Support day-to-day client servicing requests in accordance with RBC internal controls policies and procedures Foster relationships with key internal stakeholders on behalf of the MD/Head Ensure adherence to RBC’s risk frameworks, regulatory standards, and internal policies in all client deliverables Help integrate digital solutions (automation, AI) to enhance client experiences What do you need to succeed?
Must Haves
7+ years in wealth management, investment banking, or client services with focus on UHNW clients Excellent communication skills (written and oral), outstanding client service, and professionalism Exceptional organizational skills, analytical and time management abilities with capacity to manage complexity and shifting priorities Experience dealing with large UHNW domestic and international clients with complex structures and needs Strong business acumen, compliance knowledge, and proven client-facing experience Bachelor’s degree required; CIRO licensing or ability to obtain required Nice-to-Have RBC cross-enterprise knowledge with proven ability to cultivate partnerships across platforms Analytical mindset with proficiency in data-driven decision-making Experience managing complex projects and collaborating across teams Demonstrated ability to quickly prioritize and execute under pressure with resilience and initiative What’s in it for you?
Comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation and flexible work/life balance options Leaders who support your development through coaching and mentoring Ability to make a meaningful impact serving sophisticated global clients Work in a dynamic, collaborative, high-performing team environment Opportunities for progression and expanded responsibilities across RBC Job Skills Active Learning, Adaptability, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Interpersonal Relationship Management, Operational Delivery, Product Services, Time Management Additional Job Details Address: ROYAL BANK PLAZA, 200 BAY ST:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-27 Application Deadline: 2026-08-11 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Not the right fit? Search for Manager, Global Investment Office Client Services & Delivery jobs in Toronto, Ontario, Canada
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.