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Customer Account Manager

Sage26 days ago
Toronto, Vancouver
CA$40,602 - CA$62,595/yearly
Senior Level

Top Benefits

100% paid premiums for health, dental, and vision coverage
RRSP contribution match (100% up to 4%)
35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days)

About the role

Who you are

  • Bilingual in French + English, written and spoken, preferred
  • 3+ years of business-to-business consultative sales experience achieving/overachieving an individual sales quota or equivalent experience is required
  • Must have excellent organizational and time management skills with the ability to prioritize
  • Experience in account management, channel sales, or in the software/technology industry is a plus
  • A fundamental understanding of business process and operations is a plus
  • General computer skills and a working knowledge of Microsoft Office products are required

What the job involves

  • As the Customer Account Manager at Sage, every day you will meet and exceed assigned sales goals and objectives through add-on sales, upgrades to existing accounts, or migration to additional Sage products/services while delivering an extraordinary customer experience
  • To thrive in this role, these goals are achieved through the effective management of an assigned territory consisting of existing Sage customers and their associated channel partners
  • A consultative, value-based selling approach is utilized to increase the adoption and utilization of Sage solutions via add-ons, upgrades, cross-selling, and connected services
  • Strategic Upsell & Cross-sell Collaboration with Sage Resellers
  • Proactively develop and execute joint upsell and cross-sell strategies in close collaboration with assigned Sage reseller partners
  • Identify and present opportunities for customers to adopt additional Sage 300/X3 modules, expand user licenses, or integrate complementary Sage solutions (e.g., payroll, CRM, analytics)
  • Educate and enable partners on new product features, value propositions, and sales methodologies to maximize joint revenue
  • Facilitate and participate in joint customer meetings and presentations, acting as a Sage product expert and relationship manager

Benefits

  • 100% paid premiums for health, dental, and vision coverage
  • RRSP contribution match (100% up to 4%)
  • 35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days)
  • 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date
  • 5 days paid yearly to volunteer (through Sage Foundation)
  • $5,250 tuition reimbursement per calendar year starting 6 months after the hire date
  • Sage Wellness Rewards Program (annual fitness reimbursement)
  • Library of on-demand career development options and ongoing training offerings

About Sage

Software Development
10,000+

At Sage, we knock down barriers with information, insights, and tools to help your business flow.

We provide businesses with software and services that are simple and easy to use, as we work with you to give you that feeling of confidence. Customers trust our Payroll, HR, and Finance software to make business flow with ease. From our local network of experts to our ever-growing partnerships, we are on hand to give you all the insights you need to thrive. 💚