The Director, Risk Culture, is responsible for supporting the AVP, Risk Culture, in fostering a robust, sustainable, and risk-aware culture across the organization. This role involves developing and overseeing training programs, creating presentations for leadership, and monitoring metrics to track the effectiveness of risk culture initiatives. The Director will collaborate with leaders across the three lines of defense to ensure that roles and responsibilities are clearly understood and a strong risk-aware culture is embraced and continuously improved.

Position Responsibilities:

Training and Development

• Develop comprehensive training materials on risk management principles and practices.
• Oversee the implementation and delivery of training programs to ensure all employees understand their roles within the Risk Management Framework.
• Collect and analyze feedback to continuously improve training programs and communication strategies.

Metrics and Monitoring

• Develop, implement and maintain the risk culture framework, policies and procedures.
• Establish comprehensive metrics to assess the effectiveness of risk culture initiatives, including key performance indicators that align with organization goals and regulatory expectations.
• Collect, transform, and analyze risk culture data to provide actionable insights, ensuring adherence to data governance requirements.
• Continuously monitor these metrics to track progress and identify areas for improvement, and prepare reports to communicate findings and recommendations to senior management, facilitating informed decision making and strategic planning.

Communication and Reporting

• Create presentations to report on risk culture initiatives and progress to leadership.
• Ensure consistent messaging and facilitate open dialogue across all three lines of defense.

Collaboration and Liaison

• Liaise with the three lines of defense to align risk culture initiatives with broader enterprise risk management strategies.
• Support the AVP in integrating risk culture considerations into strategic, business, and operational planning.

Required Qualifications:

• Background in Risk Management, Organizational Development, Communications, or a related field; advanced degree preferred.
• Minimum of 10 years of experience in the financial services industry with a focus on risk culture, change management, or enterprise risk.
• Proven experience designing and implementing training and communication programs.
• Strong understanding of regulatory expectations related to risk culture (e.g., OSFI’s Culture Risk Management guidance).
• Excellent interpersonal, communication, and facilitation skills.
• Demonstrated ability to influence and engage collaborators at all levels.
• Strong analytical and problem-solving skills.

Competencies:

• Strategic Thinking
• Influence and Persuasion
• Transformation mindset
• Communication
• Collaboration
• Analytical Skills

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$105,750.00 CAD - $190,350.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.