Overview:

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together*.* Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion! To learn more about CMH, please visit our website at www.cmh.org.

Job Description:

Salary Range: $48.71 - $57.99

Responsibilities:

• Responsible as the subject matter expert in various applications, LAB, MIC, BBK, PATH, Mobilab. Mapping new LAB/MIC/BBK/PATH
• Checking and investigating interface error reports, CCO HL7 reports
• Establishing new laboratory instrumentation and middleware with the LIS
• Writing NPR reports and updating NPR menus for LAB charges
• Writing LAB calculations and rules
• Manage clinical applications and other associated application upgrade testing processes end to end.
• Provide 2nd level support for all clinical applications and associated applications.
• Troubleshoot and escalate interface issues with third party vendors.
• Oversee end user operations and drive solutions across the organization.
• Lead the implementation, customization and integration of software applications.
• Guide project teams to implement solutions made up of clinical staff, IT staff, vendor resources and ministry staff.
• Prioritize; plan and deliver IT based enhancements and solutions.
• Analyze application trends and build best practice solutions.
• Conduct research into software application products and services in support of development and purchasing efforts.
• Drive next generation applications solutions to meet organizational goals and objectives.
• Interface with cross functional stakeholders to gather end user requirements and implement continual improvements.
• Identifies and recommends procedures and policies to improve overall service and remedy specific user problems.
• Supporting and implementing hospital wide initiatives
• Other duties as assigned

Skills:

• Highly self-motivated and self-directed.
• Work effectively as part of a team.
• Proven track record supporting various clinical or non clinical applications and delivering results.
• Demonstrated ability to absorb new ideas and concepts quickly.
• Proven analytical, evaluative, critical thinking and problem-solving abilities.
• Stellar prioritization skills and proven track record executing tasks in a high-pressure environment.
• Excellent research skills pertaining to software products and delivery concepts and technical application issues.
• Very strong customer service orientation.
• Outstanding written, oral, interpersonal, and presentational skills.
• Demonstrated ability to work collaboratively in a variety of clinical and business environments.

Knowledge & Experience:

Requirements:

• 5+ years of experience clinical applications (Meditech, Oracle Health)
• Experience in management of and implementation of other Health Information systems
• Strong working knowledge HL7 Interface Standards
• 5+ years of knowledge with clinical workflows
• Current knowledge of trends in technology relating to Meditech or other HIS and healthcare software applications.
• Strong understanding of ITIL, LEAN and service delivery.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.

Assets:

• Education in Laboratory Medicine
• Work experience as an MLT
• Ability to develop and interpret technical documentation.
• Proven record delivering IT solutions that align with the organizational goals and objectives.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Professional clinical affiliation.
• College diploma or university degree in computer science, information systems, health sciences or equivalent clinical experience in a hospital with 5 years of information management experience.
• Proficient in project management methodologies.
• CAPM or PMP certified or interested in acquiring certification.

We thank all those who apply, however only those selected for an interview will be contacted.

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

Cambridge Memorial Hospital is committed to providing and fostering a respectful workplace. All reasonable accommodation will be made to support participation in the recruitment process. Where needed, accommodations for disabilities will be provided, on request, to support participation in all aspects of the recruitment process.