Customer Outcomes Go To Market Director
Remote
New York
$170,340 - $281,100/yearly
Senior Level
Top Benefits
Commuter benefits
Annual learning stipends
Work from home opportunities
About the role
Who you are
- Exceeded Services-led bookings and revenue across <AREA>
- Closed high-value transformational deals that materially impact customer strategy and platform adoption
- Develop a high-performing Services Sales team with repeatable plays for value-based selling
- Aligned regional efforts to CEG’s broader KPIs, influencing outcomes well beyond services sales, such as NPS, Gross Retention and Net New Licenses Sales
- Strengthened cross-functional relationships across Field, Services Delivery, and Customer Success
- 15 years of services selling experience in a quota carrying role or equivalent
- 5 years minimum in a leadership role in services sales or equivalent
What the job involves
- We’re in growth mode across the AMS region—and looking for a seasoned, strategic, and high-impact Services Sales Leader to drive our Professional and Strategic Services business
- This role comes with a clear booking and revenue target and will be a key force behind expanding ServiceNow’s footprint through business transformational, value-led services engagements all configured on the ServiceNow AI Platform
- You will not only lead a high-performing team but also serve as a strategic pillar of our Customer Excellence Group (CEG) organization—working across functions to influence customer adoption, retention, and value realization. This role is central to our mission: to make ServiceNow the best buying decision our customers have ever made
- This role isn’t just about growth—it's about AI and Business transformation. You’ll be responsible for driving large, complex, and transformational service-led deals with some of the most strategic customers across the region, while also coaching and developing your team to build those same capabilities
- Own the <AREA> sales strategy for Services (Professional services and Customer Success), aligning with all Field Sales, Partners, and Marketing to deliver a seamless “land‑and‑expand” motion
- Develop and close business and technology lead transformational, end to end services deals that elevate the customer relationship and accelerate business value realization
- Coach and mentor your team to identify, shape, scoping and close complex service engagements, building long-term capability across the region
- Own and deliver against a defined Services booking and revenue target across <AREA>
- Drive consistent forecasting, pipeline growth, and operational discipline to support predictable bookings, margin and revenue and well as qualify opportunities and scoping
- Recruit, develop, and lead a high-performing GTM team with a focus on coaching, development, and quota & participation performance
- Partner with field teams on opportunity qualification, pipeline health, territory planning, and account strategies
- Build deep, trusted relationships with customer C‑suite and internal stakeholders across functions
- Collaborate closely with Services Sales Pre-Sales, Services Delivery, Product Management, Customer Success, and Field Sales
Benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
About ServiceNow
Software Development
10,000+
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.
Customer Outcomes Go To Market Director
Remote
New York
$170,340 - $281,100/yearly
Senior Level
Top Benefits
Commuter benefits
Annual learning stipends
Work from home opportunities
About the role
Who you are
- Exceeded Services-led bookings and revenue across <AREA>
- Closed high-value transformational deals that materially impact customer strategy and platform adoption
- Develop a high-performing Services Sales team with repeatable plays for value-based selling
- Aligned regional efforts to CEG’s broader KPIs, influencing outcomes well beyond services sales, such as NPS, Gross Retention and Net New Licenses Sales
- Strengthened cross-functional relationships across Field, Services Delivery, and Customer Success
- 15 years of services selling experience in a quota carrying role or equivalent
- 5 years minimum in a leadership role in services sales or equivalent
What the job involves
- We’re in growth mode across the AMS region—and looking for a seasoned, strategic, and high-impact Services Sales Leader to drive our Professional and Strategic Services business
- This role comes with a clear booking and revenue target and will be a key force behind expanding ServiceNow’s footprint through business transformational, value-led services engagements all configured on the ServiceNow AI Platform
- You will not only lead a high-performing team but also serve as a strategic pillar of our Customer Excellence Group (CEG) organization—working across functions to influence customer adoption, retention, and value realization. This role is central to our mission: to make ServiceNow the best buying decision our customers have ever made
- This role isn’t just about growth—it's about AI and Business transformation. You’ll be responsible for driving large, complex, and transformational service-led deals with some of the most strategic customers across the region, while also coaching and developing your team to build those same capabilities
- Own the <AREA> sales strategy for Services (Professional services and Customer Success), aligning with all Field Sales, Partners, and Marketing to deliver a seamless “land‑and‑expand” motion
- Develop and close business and technology lead transformational, end to end services deals that elevate the customer relationship and accelerate business value realization
- Coach and mentor your team to identify, shape, scoping and close complex service engagements, building long-term capability across the region
- Own and deliver against a defined Services booking and revenue target across <AREA>
- Drive consistent forecasting, pipeline growth, and operational discipline to support predictable bookings, margin and revenue and well as qualify opportunities and scoping
- Recruit, develop, and lead a high-performing GTM team with a focus on coaching, development, and quota & participation performance
- Partner with field teams on opportunity qualification, pipeline health, territory planning, and account strategies
- Build deep, trusted relationships with customer C‑suite and internal stakeholders across functions
- Collaborate closely with Services Sales Pre-Sales, Services Delivery, Product Management, Customer Success, and Field Sales
Benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
About ServiceNow
Software Development
10,000+
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.