Join NSF’s QAI team as an Account Manager II and become the trusted advisor for leading food and organic brands across North America. You’ll manage end-to-end certification projects in this dynamic role, ensuring regulatory compliance and delivering exceptional client experiences.

You’ll build strong relationships with clients, guide them through complex standards like USDA Organic and Canada Organic Regime, and collaborate across departments to keep projects on track. From reviewing applications to coordinating inspections and resolving compliance issues, you’ll be at the center of it all—driving accuracy, efficiency, and satisfaction.

• Responsibilities: Serve as the primary point of contact for assigned QAI clients, managing certification projects and ensuring exceptional customer service, regulatory compliance, and satisfaction with NSF’s Food Claims and Organic Certification services.

• Client Relationship Management: Act as the main liaison for clients across North America. Build strong relationships, ensure satisfaction and retention, and serve as an internal advocate to support client success.

• Project Oversight: Manage certification projects for new and existing products and facilities, including application reviews, documentation, inspections, and final certification decisions. Ensure timely and accurate execution of all project phases.

• Regulatory & Technical Guidance: Provide expert guidance on organic and food claims standards (e.g., USDA Organic, Canada Organic Regime, EU Organic), audit processes, and compliance requirements. Support clients in understanding certification decisions and technical requirements.

• Cross-Functional Coordination: Collaborate with internal departments—Technical Review, Inspection Scheduling, Sales, Accounting, and others—to resolve issues and ensure seamless certification workflows.

• Compliance & Documentation: Maintain accurate and organized client records to support certification, accreditation, and invoicing. Conduct annual reviews and ensure timely submission of required updates and documentation.

• Issue Resolution: Support the resolution of non-compliance issues by liaising between clients and technical experts. Ensure corrective actions are implemented in a timely manner to maintain ongoing compliance.

• Business Development: Identify upsell and cross-sell opportunities. Support Canadian market expansion and contribute to NSF’s strategic growth goals for 2026 and onwards.

• Training & Knowledge Sharing: Stay current on evolving standards, regulations, and internal processes through regular training. Share knowledge across teams and support cross-program client management.

• Performance & Process Improvement: Meet or exceed KPIs related to revenue generation, client satisfaction, project turnaround times, and retention. Lead or contribute to process improvement initiatives that enhance service delivery and operational efficiency.

• #LI-SV1

• Qualifications: Minimum of 2+ years of relevant experience in customer-facing roles, ideally within the TIC industry or a related regulatory/compliance environment

• Familiarity with organic regulations in the USA, Canada, LATAM, and EU is preferred

• Strong interpersonal and communication skills, with a natural ability to build relationships and deliver exceptional service

• Sales-oriented mindset with a focus on revenue growth and client development

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Microsoft Teams

• Highly organized, proactive, and capable of managing multiple priorities in a remote or hybrid work environment

• Collaborative team player who thrives in a cross-functional, fast-paced environment

• Demonstrates professionalism, patience, adaptability, and a willingness to learn

• Open-minded, flexible, and comfortable navigating change in a dynamic industry

• Strong critical thinking and problem-solving abilities

• Committed to continuous learning and staying current with industry trends

• Excellent verbal and written communication skills

• Bachelor’s degree – University

• Willingness to travel up to 10%

About Us: With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

About the Team: From farm to fork, NSF is the go-to partner for the food, nutrition and wellness industries – ensuring the highest level of product safety, quality, integrity and sustainability. Across the globe, we continue to lead the way in certification, testing and compliance services, empowering our clients to deliver safer, higher-quality products to consumers while meeting the demands of an ever-changing regulatory environment.