Campaign Donation Clerk

(3 Month Contract, 4 Open Positions)

We wake up to a different alarm.

The issues impacting our communities here in the GTA keep us awake at night. But it’s also what gets us up each day, determined to fight local poverty and its interconnected challenges, and to make this region everything it can be for everyone who calls it home. We believe in the power of community, of people coming together, doing what it takes to build and transform neighbourhoods where everyone can thrive. Any Way We Can.

How you will make a difference:

Reporting to the Associate Manager, Gift & Data Processing the Campaign Donation Clerk assists the FBMTS group in the processing of donations, balancing pledges with donor payments (cash, cheque, credit card and payroll), as well as other general support while maintaining the trust of UWGTs donors.

• Responsible for accepting and tracking incoming campaign submissions
• Reconcile submissions with multiple fund types on multiple levels while ensuring that all financial controls for the handling of cash and cheques are being met
• Record discrepant items for further follow-up
• Correspond with donors verbally and or in writing to resolve payment discrepancies
• Prepare daily Deposit Reconciliation form Create batches of reconciled pledge forms based on complex and varied criteria to ensure priority sequencing
• Enter donation/account details from pledge forms and spreadsheets accurately in the CRM database and online platform according to established business rules.
• Create new donor records and update existing donor information (name and address changes, status updates, receipt preferences, etc.) in the CRM and online platform
• Manage import exceptions
• Review and verify the accuracy of other FBMTS staff members data entry batches
• Escalate unresolved errors or issues that do not comply with UW business standards to Manager
• Complete various daily tracking Logs according to UW guidelines
• Assist with other campaign projects and duties as required
• Provide exceptional customer service to donors and internal staff by responding to queries in a fast, efficient, and courteous manner.

What you bring to the role:

• Excellent attention to detail and proven track record of accuracy
• Demonstrated ability to reconcile funds; with experience handling cash/cheques preferred
• Proven data entry experience preferred
• Excellent computer skills with a working knowledge of Raiser’s Edge or comparable CRM preferred
• Experience with Microsoft Office with an intermediate knowledge of MS Excel and Word
• Ability to prioritize a heavy workload and meet required deadlines
• Flexible and able to work well under pressure
• Ability to identify and solve basic problems
• Must be a team player, with a strong commitment to assisting team members
• Effective customer service and interpersonal skills
• Strong organizational abilities
• Willingness to actively contribute to the organizational equity framework through participation in learning opportunities and implementing anti-oppressive, and anti-racist learnings into action internally and externally

Being part of our team:

• Commitment to the well-being and work-life balance for our employees
• Collaborative, high-performing, and team focused on long-term and collective success
• Largest United Way world-wide
• Work with the GTA’s top philanthropic leaders

Please apply no later than October 13, 2025.

We are committed to being transparent about our practices around pay. The salary range for this role will be shared with candidates who are being considered for it.

As part of our recruitment process, United Way Greater Toronto offers accommodation for applicants with disabilities. If we contact you about an opportunity, please let us know if you require accommodation.

As per our recruitment policy, internal candidates are encouraged to let their current manager know that they have applied for another role.

About United Way Greater Toronto:

As the largest non-government funder of community services in the GTA, United Way Greater Toronto reinforces a crucial community safety net to support people living in poverty. United Way’s network of agencies and initiatives in neighbourhoods across Peel, Toronto and York Region works to ensure that everyone has access to the programs and services they need to thrive. Mobilizing community support, United Way’s work is rooted in ground-breaking research, strategic leadership, local advocacy and cross-sectoral partnerships committed to building a more equitable region and lasting solutions to the GTA’s greatest challenges.

Building community takes a community and together, with you, we will shape a stronger, brighter GTA for everyone who lives here. Any Way We Can.

Learn more about our work at unitedwaygt.org**.**

Diversity & Inclusion:

United Way is committed to creating an inclusive workplace that reflects our diverse community to ensure we’re best equipped to serve it. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.