Key Account Representative
About the role
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
Purpose
The Senior Analyst, Account Management strengthens customer relationships and enhances the customer experience by providing dedicated support and issue resolution. This role collaborates closely with Customer Support Teams (CST), National Sales, and Local Sales to ensure seamless service delivery and customer satisfaction. The Senior Analyst dedicates a significant portion of their time (up to 50%) to building and maintaining relationships with new and existing accounts, focusing on resolving "last mile" issues and ensuring timely and accurate product delivery.
Responsibilities
- Customer Relationship Building & Communication: Build and maintain strong customer relationships through various communication channels, including in-person visits based on customer needs and contractual agreements. Effectively communicate with both internal and external stakeholders, including handling challenging conversations and managing escalations.
- Program Implementation & Best Practices: Liaise with the local contract sales organization to implement best practices and directions provided via Global Sales Center (GSC) resources, acting as a role model for effective implementation.
Skills
- Expertise in customer service management and ability to partner effectively across functional teams.
- Strong organizational and project management skills, including the ability to manage multiple customers simultaneously.
- Ability to thrive in a fast-paced and changing work environment.
- Expert proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to quickly learn and utilize existing and new Sysco technologies.
- Demonstrated experience with and working knowledge of Sysco customers (preferred).
- Excellent communication (written and verbal) and interpersonal skills.
Certifications
Education
Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree
Experience
5+ years of experience
Physical Demands
- Ability to travel by car.
- Ability to sit, stand, and walk for extended periods.
- Ability to use a computer and communicate effectively.
Travel Requirements
0-25%
About Sysco Canada Inc.
Our Vision
To be our customers’ most valued and trusted business partner.
Sysco lives at the heart of food and service. We are passionately committed to the success of every customer, supplier partner, community, and associate. We know at the core of achieving this vision is understanding and meeting the needs of our customer. As a result, everything we do begins and ends with our customers. Our passion for food – and for our customers – has made us the industry leader.
Company Overview
Sysco Canada Inc. is made up of approximately 6,000 associates who work hard to ensure the success of every customer, delivering to every major city nationwide. We are proud to contribute to the ongoing success of Sysco Corporation (NYSE: SYY) - the global leader in selling, marketing and distributing food products, equipment and supplies to restaurants, healthcare and educational facilities, lodging establishments, and other customers who prepare meals away from home.
Good things come from working at Sysco.
At Sysco, you’ll have a purpose. Our service impacts more than 500,000 customers each and every day who rely on us to deliver the most important products and services to their success. Sysco is looked to as a trusted advisor who can provide customers with experienced support in growing their business- whether we are helping a family-owned business to compete in a tough market, or providing needed supplies to hospitals and nursing homes, helping our customers succeed is what we do.
At Sysco, we offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds expectations.
Key Account Representative
About the role
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
Purpose
The Senior Analyst, Account Management strengthens customer relationships and enhances the customer experience by providing dedicated support and issue resolution. This role collaborates closely with Customer Support Teams (CST), National Sales, and Local Sales to ensure seamless service delivery and customer satisfaction. The Senior Analyst dedicates a significant portion of their time (up to 50%) to building and maintaining relationships with new and existing accounts, focusing on resolving "last mile" issues and ensuring timely and accurate product delivery.
Responsibilities
- Customer Relationship Building & Communication: Build and maintain strong customer relationships through various communication channels, including in-person visits based on customer needs and contractual agreements. Effectively communicate with both internal and external stakeholders, including handling challenging conversations and managing escalations.
- Program Implementation & Best Practices: Liaise with the local contract sales organization to implement best practices and directions provided via Global Sales Center (GSC) resources, acting as a role model for effective implementation.
Skills
- Expertise in customer service management and ability to partner effectively across functional teams.
- Strong organizational and project management skills, including the ability to manage multiple customers simultaneously.
- Ability to thrive in a fast-paced and changing work environment.
- Expert proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to quickly learn and utilize existing and new Sysco technologies.
- Demonstrated experience with and working knowledge of Sysco customers (preferred).
- Excellent communication (written and verbal) and interpersonal skills.
Certifications
Education
Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree
Experience
5+ years of experience
Physical Demands
- Ability to travel by car.
- Ability to sit, stand, and walk for extended periods.
- Ability to use a computer and communicate effectively.
Travel Requirements
0-25%
About Sysco Canada Inc.
Our Vision
To be our customers’ most valued and trusted business partner.
Sysco lives at the heart of food and service. We are passionately committed to the success of every customer, supplier partner, community, and associate. We know at the core of achieving this vision is understanding and meeting the needs of our customer. As a result, everything we do begins and ends with our customers. Our passion for food – and for our customers – has made us the industry leader.
Company Overview
Sysco Canada Inc. is made up of approximately 6,000 associates who work hard to ensure the success of every customer, delivering to every major city nationwide. We are proud to contribute to the ongoing success of Sysco Corporation (NYSE: SYY) - the global leader in selling, marketing and distributing food products, equipment and supplies to restaurants, healthcare and educational facilities, lodging establishments, and other customers who prepare meals away from home.
Good things come from working at Sysco.
At Sysco, you’ll have a purpose. Our service impacts more than 500,000 customers each and every day who rely on us to deliver the most important products and services to their success. Sysco is looked to as a trusted advisor who can provide customers with experienced support in growing their business- whether we are helping a family-owned business to compete in a tough market, or providing needed supplies to hospitals and nursing homes, helping our customers succeed is what we do.
At Sysco, we offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds expectations.