Top Benefits
About the role
True North Sports + Entertainment is looking for friendly, positive, and enthusiastic Guest Experience Team Members to join our team!
The Guest Experience Team (Ushers/Hosts, Mobile Ticket scanners, and Ambassadors) perform a wide range of essential roles to ensure the delivery of a superior, safe, and engaging guest experience at Canada Life Centre.
What to be excited for in this role:
- Welcome every guest during arrival with an energetic smile and seek opportunities to proactively offer assistance for queuing, mobile ticketing, security search protocols, and promotional giveaways.
- Provide informed responses, directional assistance, and general information for seating, venue amenities, and activations/promotions.
- Accommodate the event needs for guests that require accessible resources and assistance throughout the venue.
- Take pride in all assigned areas and ensuring excellent and safe venue presentation through continuous monitoring and attentiveness.
- Immediately prioritize and resolve guest concerns by utilizing the internal text assist program, radios, or direct conversations with Supervisors.
- Proactively identify and address guest code of conduct issues to ensure a safe and enjoyable experience for all guests.
- Communicate and collaborate positively with all venue team members to elevate the service experience wherever possible.
- As guests leave the event, provide directional assistance, a parting remark, smile, and enthusiastically distribute handouts as required.
- Complete all post-event administration such as venue presentation checks, incident reports, work orders, and sharing feedback with Supervisors.
What we need from you:
- Always being friendly, positive, and enthusiastic with every guest and venue team member.
- Comfortable working with large crowds in a loud, fun, and dynamic environment.
- Ensure the layout, amenities, policies, and procedures for Canada Life Centre are memorized.
- Excellent interpersonal and communication skills.
- Previous guest service and hospitality experience is considered an asset.
- Ability to stand and walk for long periods of time.
- Complete Smart Choices (formerly Serving it Safe) course as outlined by Liquor, Gaming and Cannabis Authority of Manitoba (LGCA).
- Must be able to commit to working a minimum of 60% of events at Canada Life Centre, including evenings and weekends.
Why you should join us!
We are True North! At True North Sports + Entertainment, we have developed a culture where our employees are engaged, challenged, and motivated. We are intentional in ensuring our employees personal values, match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community.
Included as one of Manitoba’s Top Employers since 2008, our work environment is dynamic and fast-paced, offering diverse opportunities that allow you to encounter a variety of situations and develop new skills.
We encourage you to apply even if your previous experience does not align perfectly with every qualification in the job description. You may be just the right person for this role, or other roles!
We are Venues | We are People | We are Community
WE ARE TRUE NORTH
Submission Requirements
To apply for this position, please fill out the online application form by below. You will be asked to upload your cover letter and resume at the end of the form.
Closing date: Tuesday, August 19, 2025
Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, joinourteam@tnse.com*.* True North thanks all that apply however only those selected for interview will be contacted. No phone calls please.
About True North Sports + Entertainment
True North Sports + Entertainment is Manitoba’s premier sports and entertainment company.
True North owns and operates Canada Life Centre, the Winnipeg Jets (NHL), the Manitoba Moose (AHL), the hockey for all centre, and the Burton Cummings Theatre (“The Burt”). Additionally, True North is currently developing True North Square, a mixed-use development that is located adjacent to Canada Life Centre. Committed to community development, True North proudly supports the True North Youth Foundation, the charitable arm of True North and the Winnipeg Jets.
Unabashedly proud of our community, True North seeks to be a catalyst for positive change in Winnipeg’s downtown. With Canada Life Centre, the Burt, and True North Square, the company is leading a renaissance of renewal and growth in the downtown Winnipeg. With its continuous reinvestment in its venues and its hockey teams, True North Sports + Entertainment remains steadfastly committed to delivering a superior patron experience.
We Are True North. For our employees, it’s not just a tagline, it’s a way of life. A culture has developed where our employees are engaged, challenged and motivated. We are intentional in ensuring our employees personal values, match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community. Beyond common values, our company seeks to find the best people in their respective fields, who produce outstanding results and desire to overachieve. Additionally, our team members are passionate about the community they live in, demonstrated by their unwavering commitment to making positive, long-lasting contributions.
True North is always looking for people who embrace our values to join our team.
Top Benefits
About the role
True North Sports + Entertainment is looking for friendly, positive, and enthusiastic Guest Experience Team Members to join our team!
The Guest Experience Team (Ushers/Hosts, Mobile Ticket scanners, and Ambassadors) perform a wide range of essential roles to ensure the delivery of a superior, safe, and engaging guest experience at Canada Life Centre.
What to be excited for in this role:
- Welcome every guest during arrival with an energetic smile and seek opportunities to proactively offer assistance for queuing, mobile ticketing, security search protocols, and promotional giveaways.
- Provide informed responses, directional assistance, and general information for seating, venue amenities, and activations/promotions.
- Accommodate the event needs for guests that require accessible resources and assistance throughout the venue.
- Take pride in all assigned areas and ensuring excellent and safe venue presentation through continuous monitoring and attentiveness.
- Immediately prioritize and resolve guest concerns by utilizing the internal text assist program, radios, or direct conversations with Supervisors.
- Proactively identify and address guest code of conduct issues to ensure a safe and enjoyable experience for all guests.
- Communicate and collaborate positively with all venue team members to elevate the service experience wherever possible.
- As guests leave the event, provide directional assistance, a parting remark, smile, and enthusiastically distribute handouts as required.
- Complete all post-event administration such as venue presentation checks, incident reports, work orders, and sharing feedback with Supervisors.
What we need from you:
- Always being friendly, positive, and enthusiastic with every guest and venue team member.
- Comfortable working with large crowds in a loud, fun, and dynamic environment.
- Ensure the layout, amenities, policies, and procedures for Canada Life Centre are memorized.
- Excellent interpersonal and communication skills.
- Previous guest service and hospitality experience is considered an asset.
- Ability to stand and walk for long periods of time.
- Complete Smart Choices (formerly Serving it Safe) course as outlined by Liquor, Gaming and Cannabis Authority of Manitoba (LGCA).
- Must be able to commit to working a minimum of 60% of events at Canada Life Centre, including evenings and weekends.
Why you should join us!
We are True North! At True North Sports + Entertainment, we have developed a culture where our employees are engaged, challenged, and motivated. We are intentional in ensuring our employees personal values, match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community.
Included as one of Manitoba’s Top Employers since 2008, our work environment is dynamic and fast-paced, offering diverse opportunities that allow you to encounter a variety of situations and develop new skills.
We encourage you to apply even if your previous experience does not align perfectly with every qualification in the job description. You may be just the right person for this role, or other roles!
We are Venues | We are People | We are Community
WE ARE TRUE NORTH
Submission Requirements
To apply for this position, please fill out the online application form by below. You will be asked to upload your cover letter and resume at the end of the form.
Closing date: Tuesday, August 19, 2025
Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, joinourteam@tnse.com*.* True North thanks all that apply however only those selected for interview will be contacted. No phone calls please.
About True North Sports + Entertainment
True North Sports + Entertainment is Manitoba’s premier sports and entertainment company.
True North owns and operates Canada Life Centre, the Winnipeg Jets (NHL), the Manitoba Moose (AHL), the hockey for all centre, and the Burton Cummings Theatre (“The Burt”). Additionally, True North is currently developing True North Square, a mixed-use development that is located adjacent to Canada Life Centre. Committed to community development, True North proudly supports the True North Youth Foundation, the charitable arm of True North and the Winnipeg Jets.
Unabashedly proud of our community, True North seeks to be a catalyst for positive change in Winnipeg’s downtown. With Canada Life Centre, the Burt, and True North Square, the company is leading a renaissance of renewal and growth in the downtown Winnipeg. With its continuous reinvestment in its venues and its hockey teams, True North Sports + Entertainment remains steadfastly committed to delivering a superior patron experience.
We Are True North. For our employees, it’s not just a tagline, it’s a way of life. A culture has developed where our employees are engaged, challenged and motivated. We are intentional in ensuring our employees personal values, match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community. Beyond common values, our company seeks to find the best people in their respective fields, who produce outstanding results and desire to overachieve. Additionally, our team members are passionate about the community they live in, demonstrated by their unwavering commitment to making positive, long-lasting contributions.
True North is always looking for people who embrace our values to join our team.