Position Summary JOB DESCRIPTION Reporting to the Sr. Manager, F & B, the Food and Beverage Supervisor is responsible for overseeing Bartenders, Servers, Porters, Hosts and Hostesses. The Food and Beverage Supervisor maintains efficient running of the department by complying with the duties and responsibilities as outlined below in accordance with all applicable policies, procedures, rules, regulations and standards.

Key Responsibilities

• Excellent internal and external customer service skills are required to be displayed at all times
• Ensure safe and responsible service relative to all aspects of the sale and service of all food and beverage products
• Ensure employees report to work adhering to company policies and procedures
• Supervisor employees in a positive manner, reflecting positive leadership qualities
• Assign tasks and duties accordingly to appropriate employees
• Conduct performance evaluation and coaching to employees as required
• Maintain payroll systems including authorizing shifts, calculating bi-weekly time sheets, monitoring attendance and attendance management program for employees
• Strong understanding of the cash system policies and procedures and ensure compliance
• Complete daily reports and documents as required
• Handle customer concerns and complaints promptly and respectfully
• Provide training to new and existing employees and development opportunities to staff
• Other duties as assigned by the Food and Beverage Manager
• Ensure compliance with company’s health and safety policies and adherence to the Occupational Health and Safety Act
• Maintain a safe environment for all employees and report any health and safety contraventions to the Food and Beverage Manager immediately.

Education And Qualification Requirements

• Post-Secondary Food Service and Hospitality Education diploma preferred
• Minimum 3 years practical front of the house Food and Beverage experience working in a high-volume multi-unit establishment or Casino
• Proven knowledge of food & wine
• Minimum 1year previous Supervisory/Managerial experience
• Must have recognized Provincial training in Smart Serve and Responsible Alcohol Management
• Hotel, Restaurant or Food Service and Hospitality education or specific training in
• Smart Serve Certified
• WHMIS Certified
• Food Safety Training
• Customer Service oriented background, excellent people skills, and diversity
• Fully knowledgeable and maintain complete knowledge and comply with AGCO, OLG, LLBO, and GBH policies and procedures, rules and regulations and Collective Agreement
• Computer experience required in Excel, MSWord and P.O.S. System
• Ability to work independently under pressure in a fast-paced work environment
• Ability to prioritize and possess excellent time management and organizational skills
• Able to maintain a positive working relationship with fellow employees and management as part of a team
• Effective leadership, oral and written communication skills
• Competence and professionalism
• Ability to follow and comply with company and departmental policies and procedures
• Excellent customer service skills to maintain good rapport with customers and employees
• Ability to perform tasks and duties effectively and safely within prescribed time limits
• The ability to successfully pass a criminal record and credit check through the Alcohol and Gaming Commission of Ontario (AGCO)

Work Environment Considerations

• Hours are not guaranteed and hours of work will vary in accordance with business and operational demands. You agree to work any shift during any day of the week.