CAREER OPPORTUNITY ~ RENTALS ATTENDANT

Position:

Rentals Attendant

Department:

Recreation

Reports To:

Recreation Manager

Position Status:

Seasonal

**Who We Are:**At Horseshoe Resort, we are a team that loves to serve people, priding ourselves on the service that our colleagues deliver to our guests. Horseshoe Resort is always looking for talented individuals to join our growing team of hospitality professionals and recreation enthusiasts. If you are outgoing, friendly and love adventure and the outdoors, you may be the person we are looking for!

**Position Summary:**While representing the resort and providing a high standard of customer service, the rental attendant will be answering customer inquiries about the recreation department's products and services. Processing and scanning the customer's rental forms and assisting in sizing equipment to customer’s needs. This is a part time to full time seasonal job and the attendant will be required to work on weekdays, evenings, weekends, and holidays.

Duties & Responsibilities:

• Assist with the provisions of rental equipment that is appropriate and safe for every skier/snowboarder, which includes assisting guests with fitting equipment to the correct size and putting it on.
• Maintains thorough knowledge of and guides guests on proper use of rental equipment and reinforces safe equipment practices.
• Track and control inventory of equipment.
• Ensure rental and tuning areas are well maintained with emphasis on cleanliness and safety.
• Answer customer inquiries about products and services the department offers including waxing, sizing, snow conditions and any other general inquiries.
• Work promptly and courteously at all times.
• Working in a team setting to provide positive and friendly customer service to all guests.
• Being flexible with departments scheduling.

Qualifications:

• Customer services skills/experience.
• A passion for skiing and snowboarding an asset
• POS experience is an asset.
• Understanding of alpine equipment is preferred
• Proven success in a team environment.

Our Commitments to You:

• Supportive Experience - Our goal is to provide our guests with an exceptional experience, and we are just as committed to ensuring that your experience is equally exceptional. We strive to create a positive and inclusive workplace where our employees feel valued and heard.
• Value-Added Perks - As part of our team you will enjoy exclusive employee discounts and special offers on accommodations, dining and amenities at any of our affiliated Resorts which include Muskoka Bay Resort and Deerhurst Resort.
• Career Mobility - With multiple properties within the Freed Hotels & Resorts portfolio, we provide opportunities to explore different roles, locations and career paths within the organization, giving you the flexibility and ability to shape your career journey.

Visa Requirements: Must be eligible to work in Canada

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.