Top Benefits
About the role
Kodak Alaris is a global technology company that’s delivering future value through customer solutions. Our advanced, patented intellectual property combines breakthrough technologies, digital transformation, and human know-how to unlock the power of images and information. We make businesses run faster, governments run smarter and provide consumers innovative solutions to preserve and enjoy their most cherished memories. Our future is powered by our employees’ creativity. Expect a lot from Kodak Alaris and know that we expect a lot of ourselves and the performance of the company.
Kodak Moments is a leading global provider of photo products and services to retailers, consumers, and entertainment properties. We inspire consumers to bring their memories to life--delivering innovative, high-quality photo products and experiences they find truly meaningful. Powered by over 100,000 consumer touchpoints across 30 countries globally, it's our mission to be the brand consumers choose to celebrate and preserve life's memories, from the big events to the everyday moments that matter.
Position Summary
Responsible for on-site repairing and installing company and multi-vendor systems which may include hardware, software and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Effectively manages assigned territory, including following up on service problem escalations or potential sales leads.
Key Responsibilities
- Responsible for overall territory management including related administration pertaining to customer calls, timely completion of service reports, expense reports and weekly time reports, as well as the tracking of preventive maintenance and upgrade requirements for assigned customers.
- Performs necessary installation, servicing and preventative maintenance of equipment.
- Provides operator training and ongoing support and education for customers including new products and programs, etc.
- Acts as customer liaison and help drive customer issues to resolution.
- Drives revenue growth initiatives as assigned by management.
- Maintains company assets in accordance with company guidelines.
- Consistently meets all performance goals.
- Lift up to 50#.
- Maintain clean driving record to company requirements.
Job Requirements
Qualifications & Experience
- Associate’s Degree, or Certification in electrical or mechanical engineering, technical trade school studies or equivalent experience preferred
- One or more years related field service experience.
- Previous experience servicing similar equipment
- Previous experience managing a territory
- Experience in the photo industry would be an asset.
- Knowledge of photography / Digital Imaging / color theory
- Solid understanding of electro-mechanical devices and complex electro-optic and robotic high-tech equipment.
Skills & Competencies
- A working knowledge of PC operating systems and software applications and a full understanding of networking fundamentals.
- Demonstrated ability to diagnose, repair and solve system/equipment issues which are far above basic troubleshooting.
- Advanced analytical and problem solving skills.
- Makes sound business decisions and manages/controls personal business expenses.
- Ability to market service and promote new business opportunities.
- Works independently, taking initiative (with minimal guidance) or as part of a larger team
- Orientation toward detail and thoroughness
- Aptitude to learn quickly
- Excellent communication (verbal and written) and interpersonal skill
- Work effectively in an environment where goals and specifications are constantly changing
Compensation: $27.00 to $29.00 per hour, based on experience
Kodak Alaris is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
As a member of the Kodak Alaris team you will be eligible to participate in our flexible benefits program which include paid flexible time off, health, dental and vision coverage, paid sick leave, paid parental leave, 401(k) plan with company match, short-term and long term disability coverage and life insurance.
About Kodak alaris
Welcome to Kodak Alaris. We're a new company born from one of the world's most iconic brands.
A company that is passionate about using technology to transform organizations and improve people's lives across the planet. From our digital scanners and intelligent state of the art software services that power some of the world's largest companies to our photographic paper production, printing kiosks and suite of consumer apps that help people capture and connect with the emotional moments that define all our lives.
We're on a mission to unlock the power of images and information for the world. We work behind the scenes, making the connections, pushing the boundaries of technology and helping you to make sense of and exploit the ever-expanding volume of data that is the hallmark of the 21st century.
We're driven by a simple belief – we believe we can always find a better way. It challenges us to constantly push for more. To improve on the status quo. To reject the mediocre and strive for better in everything we do. So we can ultimately deliver better value for our customers, our shareholders and our people.
Kodak Alaris. A better way.
Kodak Alaris Imaging Division – What We Do
We're here to help people – consumers and professionals alike – capture life's most important moments through high quality imaging products online, in store and on mobile devices.
Through Alaris, 'KODAK MOMENTS' are now delivered more expertly and innovatively than ever before.
Here's what we offer: Imaging Division - Consumer Kodak Alaris leads the world with a vast array of retail and destination photo services. We help consumer bring their KODAK MOMENTS to life with retail photo kiosks and dry lab systems found in many of the top retailers around the globe. And at theme parks, iconic destinations and resorts worldwide, when it comes to souvenir digital imaging keepsakes that enhance and extend a consumer’s memorable experience; our innovative technologies and services are among the wonders of the photographic world!
Imaging Division - Paper, Photo Chemical and Film Meeting the demands of professional photographers, retailers, photo specialty stores, professional / wholesale labs and end consumers with a broad portfolio of photo paper, workflow solutions and film capture products.
Kodak Alaris Information Management – What We Do
Information is the lifeblood of any organization, large or small. Business. Government. Healthcare. Insurance. The common denominator is that data forms the basis of every decision and every action. The most successful organizations are those that know how to harness the value of information to better serve customers. That’s where Kodak Alaris comes in. We’re here to help you transform and modernize your business with the latest technology. Our offerings include:
· Award-winning document scanners and capture software
· Information management software, driven by artificial intelligence
· A wide range of professional services that is continually expanding
· A global service and support team
We provide new ways to automate processes, improve customer interactions and make smarter business decisions. We help organizations capture content from digital and paper sources, extract insights, and deliver the right information to the right place at the right time for better outcomes.
Kodak Alaris AI Foundry – What We Do
AI Foundry, a Kodak Alaris business, enables a new generation of self-learning software that significantly increases the automation within enterprises by understanding, learning, and taking action on electronic communications from all information channels, including email, web chat, social media, smart phone texts and paper scans. Organizations can deliver accurate responses on the first interaction, reduce handling times, minimize transaction costs, and increase staff productivity—all resulting in a better customer experience. Our artificial intelligence driven software can be utilized by customers on their premises or deployed from the Cloud in a Software as a Service (SaaS) model. Our focus is enabling our clients to have greater customer loyalty and satisfaction, while reducing operational costs.
Top Benefits
About the role
Kodak Alaris is a global technology company that’s delivering future value through customer solutions. Our advanced, patented intellectual property combines breakthrough technologies, digital transformation, and human know-how to unlock the power of images and information. We make businesses run faster, governments run smarter and provide consumers innovative solutions to preserve and enjoy their most cherished memories. Our future is powered by our employees’ creativity. Expect a lot from Kodak Alaris and know that we expect a lot of ourselves and the performance of the company.
Kodak Moments is a leading global provider of photo products and services to retailers, consumers, and entertainment properties. We inspire consumers to bring their memories to life--delivering innovative, high-quality photo products and experiences they find truly meaningful. Powered by over 100,000 consumer touchpoints across 30 countries globally, it's our mission to be the brand consumers choose to celebrate and preserve life's memories, from the big events to the everyday moments that matter.
Position Summary
Responsible for on-site repairing and installing company and multi-vendor systems which may include hardware, software and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Effectively manages assigned territory, including following up on service problem escalations or potential sales leads.
Key Responsibilities
- Responsible for overall territory management including related administration pertaining to customer calls, timely completion of service reports, expense reports and weekly time reports, as well as the tracking of preventive maintenance and upgrade requirements for assigned customers.
- Performs necessary installation, servicing and preventative maintenance of equipment.
- Provides operator training and ongoing support and education for customers including new products and programs, etc.
- Acts as customer liaison and help drive customer issues to resolution.
- Drives revenue growth initiatives as assigned by management.
- Maintains company assets in accordance with company guidelines.
- Consistently meets all performance goals.
- Lift up to 50#.
- Maintain clean driving record to company requirements.
Job Requirements
Qualifications & Experience
- Associate’s Degree, or Certification in electrical or mechanical engineering, technical trade school studies or equivalent experience preferred
- One or more years related field service experience.
- Previous experience servicing similar equipment
- Previous experience managing a territory
- Experience in the photo industry would be an asset.
- Knowledge of photography / Digital Imaging / color theory
- Solid understanding of electro-mechanical devices and complex electro-optic and robotic high-tech equipment.
Skills & Competencies
- A working knowledge of PC operating systems and software applications and a full understanding of networking fundamentals.
- Demonstrated ability to diagnose, repair and solve system/equipment issues which are far above basic troubleshooting.
- Advanced analytical and problem solving skills.
- Makes sound business decisions and manages/controls personal business expenses.
- Ability to market service and promote new business opportunities.
- Works independently, taking initiative (with minimal guidance) or as part of a larger team
- Orientation toward detail and thoroughness
- Aptitude to learn quickly
- Excellent communication (verbal and written) and interpersonal skill
- Work effectively in an environment where goals and specifications are constantly changing
Compensation: $27.00 to $29.00 per hour, based on experience
Kodak Alaris is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
As a member of the Kodak Alaris team you will be eligible to participate in our flexible benefits program which include paid flexible time off, health, dental and vision coverage, paid sick leave, paid parental leave, 401(k) plan with company match, short-term and long term disability coverage and life insurance.
About Kodak alaris
Welcome to Kodak Alaris. We're a new company born from one of the world's most iconic brands.
A company that is passionate about using technology to transform organizations and improve people's lives across the planet. From our digital scanners and intelligent state of the art software services that power some of the world's largest companies to our photographic paper production, printing kiosks and suite of consumer apps that help people capture and connect with the emotional moments that define all our lives.
We're on a mission to unlock the power of images and information for the world. We work behind the scenes, making the connections, pushing the boundaries of technology and helping you to make sense of and exploit the ever-expanding volume of data that is the hallmark of the 21st century.
We're driven by a simple belief – we believe we can always find a better way. It challenges us to constantly push for more. To improve on the status quo. To reject the mediocre and strive for better in everything we do. So we can ultimately deliver better value for our customers, our shareholders and our people.
Kodak Alaris. A better way.
Kodak Alaris Imaging Division – What We Do
We're here to help people – consumers and professionals alike – capture life's most important moments through high quality imaging products online, in store and on mobile devices.
Through Alaris, 'KODAK MOMENTS' are now delivered more expertly and innovatively than ever before.
Here's what we offer: Imaging Division - Consumer Kodak Alaris leads the world with a vast array of retail and destination photo services. We help consumer bring their KODAK MOMENTS to life with retail photo kiosks and dry lab systems found in many of the top retailers around the globe. And at theme parks, iconic destinations and resorts worldwide, when it comes to souvenir digital imaging keepsakes that enhance and extend a consumer’s memorable experience; our innovative technologies and services are among the wonders of the photographic world!
Imaging Division - Paper, Photo Chemical and Film Meeting the demands of professional photographers, retailers, photo specialty stores, professional / wholesale labs and end consumers with a broad portfolio of photo paper, workflow solutions and film capture products.
Kodak Alaris Information Management – What We Do
Information is the lifeblood of any organization, large or small. Business. Government. Healthcare. Insurance. The common denominator is that data forms the basis of every decision and every action. The most successful organizations are those that know how to harness the value of information to better serve customers. That’s where Kodak Alaris comes in. We’re here to help you transform and modernize your business with the latest technology. Our offerings include:
· Award-winning document scanners and capture software
· Information management software, driven by artificial intelligence
· A wide range of professional services that is continually expanding
· A global service and support team
We provide new ways to automate processes, improve customer interactions and make smarter business decisions. We help organizations capture content from digital and paper sources, extract insights, and deliver the right information to the right place at the right time for better outcomes.
Kodak Alaris AI Foundry – What We Do
AI Foundry, a Kodak Alaris business, enables a new generation of self-learning software that significantly increases the automation within enterprises by understanding, learning, and taking action on electronic communications from all information channels, including email, web chat, social media, smart phone texts and paper scans. Organizations can deliver accurate responses on the first interaction, reduce handling times, minimize transaction costs, and increase staff productivity—all resulting in a better customer experience. Our artificial intelligence driven software can be utilized by customers on their premises or deployed from the Cloud in a Software as a Service (SaaS) model. Our focus is enabling our clients to have greater customer loyalty and satisfaction, while reducing operational costs.