Top Benefits
About the role
Sandvik Mining and Rock Solutions is seeking a Critical Parts Expeditor Location: Lively, ON At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.
Currently we have an opening for a Critical Parts Expeditor. The Critical Parts Expeditor is responsible for increasing customer satisfaction through reducing response time for machine down orders, long lead times, and rectifying sourcing issues.
Are you experienced with parts expediting? We want to hear from you! While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!
What You Will Be Doing
- Manage and oversee the Parts & Service division customer backlog.
- Manage critical unit down orders, expedite, and outsource parts as necessary from local warehouses and vendors.
- Review potential sourcing issues daily and resolve accordingly.
- Initiate and maintain ongoing open communication with vendors and internal key stakeholders to verify, escalate or correct information.
- Respond to and resolve Parts Inquiries through follow up with vendors regarding ETAs, no longer available parts, and potential alternative part solutions.
- Identify process and systems improvement opportunities and propose continuous improvement activities.
- Provide active support to the Order Desk and Sales Team.
- Perform other related duties as assigned by manager
Environmental Health and Safety
- We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!
What You Will Bring Along
- Minimum of 5 years of relevant experience working in a related discipline.
- Industry experience is an asset.
- Technical Knowledge and understanding of the relevant industry.
- Strong problem-solving skills.
- Strong computer literacy, including but not limited to Microsoft Excel.
- Strong customer service focus.
- Proactive with demonstrated initiative.
- Excellent written and verbal communication skills.
- Ability to work as part of an integrated, broad team.
- Highly developed time management and organizational skills.
In return for your passion and drive we will offer you…
- The opportunity to make an impact on our business performance.
- The opportunity to be part of an ambitious team, in an industry leading business.
- The opportunity to reach your full potential.
- Ongoing development and training.
- An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.
Our Culture Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!
We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.
Do you want to learn more? To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/
How To Apply All qualified persons are encouraged to apply at www.sandvik.com/careers to the Critical Parts Expeditor , requisition # R0082918 ; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those considered for an interview will be contacted.
We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.
We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.
About Sandvik
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2022 the Group had approximately 40,000 employees and revenues of about 112 billion SEK in about 150 countries within continuing operations.
Top Benefits
About the role
Sandvik Mining and Rock Solutions is seeking a Critical Parts Expeditor Location: Lively, ON At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.
Currently we have an opening for a Critical Parts Expeditor. The Critical Parts Expeditor is responsible for increasing customer satisfaction through reducing response time for machine down orders, long lead times, and rectifying sourcing issues.
Are you experienced with parts expediting? We want to hear from you! While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!
What You Will Be Doing
- Manage and oversee the Parts & Service division customer backlog.
- Manage critical unit down orders, expedite, and outsource parts as necessary from local warehouses and vendors.
- Review potential sourcing issues daily and resolve accordingly.
- Initiate and maintain ongoing open communication with vendors and internal key stakeholders to verify, escalate or correct information.
- Respond to and resolve Parts Inquiries through follow up with vendors regarding ETAs, no longer available parts, and potential alternative part solutions.
- Identify process and systems improvement opportunities and propose continuous improvement activities.
- Provide active support to the Order Desk and Sales Team.
- Perform other related duties as assigned by manager
Environmental Health and Safety
- We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!
What You Will Bring Along
- Minimum of 5 years of relevant experience working in a related discipline.
- Industry experience is an asset.
- Technical Knowledge and understanding of the relevant industry.
- Strong problem-solving skills.
- Strong computer literacy, including but not limited to Microsoft Excel.
- Strong customer service focus.
- Proactive with demonstrated initiative.
- Excellent written and verbal communication skills.
- Ability to work as part of an integrated, broad team.
- Highly developed time management and organizational skills.
In return for your passion and drive we will offer you…
- The opportunity to make an impact on our business performance.
- The opportunity to be part of an ambitious team, in an industry leading business.
- The opportunity to reach your full potential.
- Ongoing development and training.
- An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.
Our Culture Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!
We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.
Do you want to learn more? To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/
How To Apply All qualified persons are encouraged to apply at www.sandvik.com/careers to the Critical Parts Expeditor , requisition # R0082918 ; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those considered for an interview will be contacted.
We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.
We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.
About Sandvik
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2022 the Group had approximately 40,000 employees and revenues of about 112 billion SEK in about 150 countries within continuing operations.