Manager, Clinical Services
About the role
Manager, Clinical Services, Permanent Full-Time
Emergency, All Niagara Health Sites
Hours of work: 75 hours per pay period
Union: Non Union
Join Our Extraordinary Team at Niagara Health!
Niagara Health is a regional hospital system with multiple sites and a growing network of community based and virtual services. We believe every person in our region deserves to live every day of their life in the best health possible and are committed to transforming hospital care in Niagara.
We are looking for a compassionate, dynamic, and highly collaborative leader to join us as a Clinical Manager in the Emergency Program that will lead by example and have the opportunity to make a lasting impact, work alongside dedicated professionals, and contribute to a culture where staff feel supported, valued, and empowered. This is an exciting opportunity to join a patient-centered organization committed to excellence in healthcare.
Your Role
As a Clinical Manager in the Emergency Program, you will be responsible for managing the department to meet organizational needs, aligning initiatives with the hospital's strategic plan, relevant legislation, and multi-union collective agreements. Reporting to the Program Director, you will oversee human, financial, and capital resources while monitoring operational effectiveness through key performance indicators and ensuring compliance with accreditation, licensing, professional regulatory, and safety standards.
Working in a dyad model with physician leadership, the successful candidate will be a dynamic, results-oriented leader who excels in engaging people, promoting quality, building strong teams, and fostering an environment of clinical excellence and extraordinary care. Accountable for patient flow, people management, risk management, safety, and the delivery of a positive patient experience, you will demonstrate an innovative, creative, and collaborative management style. Through active engagement with patients, rounding with staff, and partnering with families and the community via our Niagara Health Engagement Network (NHEN).
Qualifications
o Bachelor's degree in Nursing or other healthcare professional degree; Master's degree preferred
o Current registration with the relevant regulatory body and membership in applicable professional association
o Minimum five years of managerial/leadership experience, or equivalent combination of education, training, and experience
o Education and experience in emergency nursing preferred
o Demonstrated knowledge of quality improvement, program design, evaluation, and evidence-based practice in Emergency Care
o Strong analytical and problem-solving skills with the ability to conceptualize, interpret data, and execute a wide range of projects
o Proven project management skills, including planning, organizing, and managing resources to achieve goals and objectives
o Experience in budget development, fiscal planning, and financial management, with the ability to monitor expenditures, analyze costs and variances, and make data-driven decisions to optimize resources
o Knowledge of legislation impacting clinical and labour practices and familiarity with the College of Nurses of Ontario Standards of Practice
o Demonstrated ability to manage multiple priorities, meet challenging deadlines, and adapt to rapidly changing demands
o Proven ability to lead teams and work effectively within an inter-professional environment
o Superior interpersonal and leadership skills, including critical and strategic thinking, communication, conflict resolution, change management, organizational skills, decision-making, and customer service orientation
Why Niagara Health?
At Niagara Health, you will be part of a supportive and collaborative environment that puts people first and values your contributions. We are dedicated to fostering a culture where every team member has a positive experience, feels valued, respected, and empowered to make a difference.
How to Apply:
If you are interested in this position, please visit our careers page by 11:59pm August 25, 2025 and submit an application through eRecruit. (Reference Job Posting #41359 ) Please note - you will need to create an eRecruit profile to apply.
At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.
About Niagara Health System
Niagara Health is on a bold new journey to create a healthier Niagara.
Our CORE values inspire us to be EXTRAORDINARY: Compassion in Action, Driven by Optimism, Achieving Ambitious Results.
We are a regional healthcare provider with multiple sites and a growing network of community-based services. Our team is made up of more than 4,800 employees, 600 physicians and 850 volunteers who we count on to deliver extraordinary caring to every person, every time.
We provide a wide range of inpatient and outpatient services to more than 450,000 residents across Niagara, including Acute Care, Cancer Care, Cardiac Care, Complex Care, Emergency and Urgent Care, Kidney Care, Long-Term Care, Mental Health and Addictions, Stroke Care and Surgical Care.
Our Accreditation with Exemplary Standing is a clear demonstration of our team's commitment to the highest safety and quality standards. As a community-based academic centre, teaching and learning, research, innovation and partnership are propelling us as we imagine a healthier Niagara.
For the second straight year, Niagara Health has been selected as one of Hamilton-Niagara's Top Employers. The annual competition, organized by the editors of Canada's Top 100 Employers, recognizes employers in the Hamilton-Niagara area that lead their industries in offering exceptional places to work.
Manager, Clinical Services
About the role
Manager, Clinical Services, Permanent Full-Time
Emergency, All Niagara Health Sites
Hours of work: 75 hours per pay period
Union: Non Union
Join Our Extraordinary Team at Niagara Health!
Niagara Health is a regional hospital system with multiple sites and a growing network of community based and virtual services. We believe every person in our region deserves to live every day of their life in the best health possible and are committed to transforming hospital care in Niagara.
We are looking for a compassionate, dynamic, and highly collaborative leader to join us as a Clinical Manager in the Emergency Program that will lead by example and have the opportunity to make a lasting impact, work alongside dedicated professionals, and contribute to a culture where staff feel supported, valued, and empowered. This is an exciting opportunity to join a patient-centered organization committed to excellence in healthcare.
Your Role
As a Clinical Manager in the Emergency Program, you will be responsible for managing the department to meet organizational needs, aligning initiatives with the hospital's strategic plan, relevant legislation, and multi-union collective agreements. Reporting to the Program Director, you will oversee human, financial, and capital resources while monitoring operational effectiveness through key performance indicators and ensuring compliance with accreditation, licensing, professional regulatory, and safety standards.
Working in a dyad model with physician leadership, the successful candidate will be a dynamic, results-oriented leader who excels in engaging people, promoting quality, building strong teams, and fostering an environment of clinical excellence and extraordinary care. Accountable for patient flow, people management, risk management, safety, and the delivery of a positive patient experience, you will demonstrate an innovative, creative, and collaborative management style. Through active engagement with patients, rounding with staff, and partnering with families and the community via our Niagara Health Engagement Network (NHEN).
Qualifications
o Bachelor's degree in Nursing or other healthcare professional degree; Master's degree preferred
o Current registration with the relevant regulatory body and membership in applicable professional association
o Minimum five years of managerial/leadership experience, or equivalent combination of education, training, and experience
o Education and experience in emergency nursing preferred
o Demonstrated knowledge of quality improvement, program design, evaluation, and evidence-based practice in Emergency Care
o Strong analytical and problem-solving skills with the ability to conceptualize, interpret data, and execute a wide range of projects
o Proven project management skills, including planning, organizing, and managing resources to achieve goals and objectives
o Experience in budget development, fiscal planning, and financial management, with the ability to monitor expenditures, analyze costs and variances, and make data-driven decisions to optimize resources
o Knowledge of legislation impacting clinical and labour practices and familiarity with the College of Nurses of Ontario Standards of Practice
o Demonstrated ability to manage multiple priorities, meet challenging deadlines, and adapt to rapidly changing demands
o Proven ability to lead teams and work effectively within an inter-professional environment
o Superior interpersonal and leadership skills, including critical and strategic thinking, communication, conflict resolution, change management, organizational skills, decision-making, and customer service orientation
Why Niagara Health?
At Niagara Health, you will be part of a supportive and collaborative environment that puts people first and values your contributions. We are dedicated to fostering a culture where every team member has a positive experience, feels valued, respected, and empowered to make a difference.
How to Apply:
If you are interested in this position, please visit our careers page by 11:59pm August 25, 2025 and submit an application through eRecruit. (Reference Job Posting #41359 ) Please note - you will need to create an eRecruit profile to apply.
At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.
About Niagara Health System
Niagara Health is on a bold new journey to create a healthier Niagara.
Our CORE values inspire us to be EXTRAORDINARY: Compassion in Action, Driven by Optimism, Achieving Ambitious Results.
We are a regional healthcare provider with multiple sites and a growing network of community-based services. Our team is made up of more than 4,800 employees, 600 physicians and 850 volunteers who we count on to deliver extraordinary caring to every person, every time.
We provide a wide range of inpatient and outpatient services to more than 450,000 residents across Niagara, including Acute Care, Cancer Care, Cardiac Care, Complex Care, Emergency and Urgent Care, Kidney Care, Long-Term Care, Mental Health and Addictions, Stroke Care and Surgical Care.
Our Accreditation with Exemplary Standing is a clear demonstration of our team's commitment to the highest safety and quality standards. As a community-based academic centre, teaching and learning, research, innovation and partnership are propelling us as we imagine a healthier Niagara.
For the second straight year, Niagara Health has been selected as one of Hamilton-Niagara's Top Employers. The annual competition, organized by the editors of Canada's Top 100 Employers, recognizes employers in the Hamilton-Niagara area that lead their industries in offering exceptional places to work.