Top Benefits
About the role
JOB DESCRIPTION
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties Manage incidents
Supervision
No supervision responsibility
Experience and specialization
- 5+ years professional application analysis experience
- Bilingual (English and Spanish) desired
- Ability to follow established processes and escalate issues appropriately.
- Excellent verbal and written communication skills for technical and non-technical audiences.
- Experience authoring user documentation and training materials. Familiarity with IT ticketing systems and incident management best practices.
Computer and technology knowledge
5+ years of experience in JD Edwards
Work conditions and physical capabilities
- On-site - work must be completed at the physical location. No option to work remotely.
- Tight deadlines Attention to detail
Personal suitability
- Client focus
- Excellent oral communication
- Excellent written communication Organized
Benefits
- Dental plan
- Health care plan RRSP
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada . The employer will not respond to your application.
Details
- Compensation: $74,000 CAD
- Benefits: Extended medical, dental and vision benefits, STD, LTD and Life Insurance, HSA and Group RRSP Plan
About AgSource
AgSource is a broad-based agricultural service cooperative specializing in laboratory testing and the generation of value-added management information. AgSource began as a dairy records cooperative in 1959 to provide computer management information from Dairy Herd Improvement (DHI) testing. The cooperative has since grown to encompass all aspects of dairy information management service and has diversified its testing services to meet the broader needs of the agricultural industry.
AgSource Dairy is the only full-service dairy management information provider in the country, conducting research and development, field data collection, laboratory analysis and diagnostics, meter service and outreach and education, resulting in high quality decision tools for dairy producers. We continue to provide for the changing needs of our members with advanced management reports, such as the Transition Cow Index® and KetoMonitor® and popular programs like AgSourceDM™ and MyAgSource® .
AgSource Laboratories has become a leader in agricultural and environmental laboratory analysis and information management services and has become one of the largest soil testing organizations in the country. Some would be content to remain as we are today, but AgSource is unwilling to settle in the pursuit of excellence. In cooperation with our partners, AgSource strives to increase research and development of improved management decision tools, working together for the overall benefit of our members and customers and the agriculture industry as a whole.
Top Benefits
About the role
JOB DESCRIPTION
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties Manage incidents
Supervision
No supervision responsibility
Experience and specialization
- 5+ years professional application analysis experience
- Bilingual (English and Spanish) desired
- Ability to follow established processes and escalate issues appropriately.
- Excellent verbal and written communication skills for technical and non-technical audiences.
- Experience authoring user documentation and training materials. Familiarity with IT ticketing systems and incident management best practices.
Computer and technology knowledge
5+ years of experience in JD Edwards
Work conditions and physical capabilities
- On-site - work must be completed at the physical location. No option to work remotely.
- Tight deadlines Attention to detail
Personal suitability
- Client focus
- Excellent oral communication
- Excellent written communication Organized
Benefits
- Dental plan
- Health care plan RRSP
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada . The employer will not respond to your application.
Details
- Compensation: $74,000 CAD
- Benefits: Extended medical, dental and vision benefits, STD, LTD and Life Insurance, HSA and Group RRSP Plan
About AgSource
AgSource is a broad-based agricultural service cooperative specializing in laboratory testing and the generation of value-added management information. AgSource began as a dairy records cooperative in 1959 to provide computer management information from Dairy Herd Improvement (DHI) testing. The cooperative has since grown to encompass all aspects of dairy information management service and has diversified its testing services to meet the broader needs of the agricultural industry.
AgSource Dairy is the only full-service dairy management information provider in the country, conducting research and development, field data collection, laboratory analysis and diagnostics, meter service and outreach and education, resulting in high quality decision tools for dairy producers. We continue to provide for the changing needs of our members with advanced management reports, such as the Transition Cow Index® and KetoMonitor® and popular programs like AgSourceDM™ and MyAgSource® .
AgSource Laboratories has become a leader in agricultural and environmental laboratory analysis and information management services and has become one of the largest soil testing organizations in the country. Some would be content to remain as we are today, but AgSource is unwilling to settle in the pursuit of excellence. In cooperation with our partners, AgSource strives to increase research and development of improved management decision tools, working together for the overall benefit of our members and customers and the agriculture industry as a whole.